While it’s time for those in the northern and southern hemispheres to transition respectively into autumn and spring routines, many will celebrate some version Oktoberfest across the globe. In honor of German heritage, community, and festivities, we’re tapping into this month’s festive spirit. Don your digital lederhosen, take a bite of that virtual pretzel, and let’s toast another month of your success! But first, weisn up and check out the latest product features, tips, tricks, and more.
Driver Documentation is Now Available in the Tech Community!
We know that having key information at your fingertips saves time during project planning, integration, and troubleshooting of a Control4® system. We’re excited to announce you can now access essential product and driver compatibility information without needing to open Composer or create a project!
Important notes:
Learn how to find driver documentation in the Tech Community here.
While hundreds of driver docs are now available in the Tech Community, the effort is ongoing. Submit your driver documentation requests here.
The Driver search tool is still available in your respective web portal:
Cloud configuration for projects with multiple access points for faster setup and troubleshooting.
Remote monitoring of network health, automatic notifications, settings management, and firmware updates for troubleshooting capabilities without a truck roll.
Read more about OvrC Wi-Fi Management features and Access Networks Wi-Fi 6 Access points in the Tech Community>>
What do you call a garden full of wheat, barley and hops? A Biergarten.
Recovering Araknis® x10 Routers From Failsafe Mode
If an Araknis x10 series router fails to incorporate a firmware update, it may go into failsafe mode. To recover from failsafe, connect to the router’s default IP address and upload a copy of the firmware.
How to verify your router is in failsafe mode:
If an Araknis router seems to be taking a long time to update its firmware, check the OvrC Activities tab to see if there’s a failed update notice.
If the router isn’t starting up properly and is handing out 192.168.99.X IP addresses with a gateway address of 192.168.99.9.
If you see either of these symptoms, follow the steps in this article to recover from failsafe mode.
What ingredient is beloved in beer brewing, but frowned on in your network? Hops.
Meet Your Technical Support Agent
Technical Support agent Bryce Short is this month’s TRUE G.R.I.T. Award winner! The G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners.
Bryce is based in Tulsa, Oklahoma, and specializes in Networking support. His teammates characterize him by his extensive knowledge, patience, and thoroughness.
“Bryce’s dedication and expertise have left a lasting impression on our Partners.”
“He understands what it means to be a Partner and how to help them succeed. He consistently goes above and beyond.”
When Bryce isn’t busy offering top-notch support, he enjoys the great outdoors, traveling, spending time with his wife and dog, and playing video games.
Clarification onWattBox® Auto-Reboot Behavior After a Power Outage
It’s no secret that power outages usually result in loss of network connectivity. The WattBox PDU auto-reboot feature seeks to restore lost internet connectivity by rebooting your router and switch. However, the PDU’s behavior depends on the model and auto-reboot configuration. The latest WattBox PDUs (WB-150, WB-250, and WB-800 models) can perform an auto-reboot. Older PDUs (WB-300, WB-700, and all legacy units) will not automatically perform an auto-reboot after a power outage until after it connects to the internet.
We want to hear more from you. (Yes, you!) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians!
Congratulations! You made it to August, the northern hemisphere’s last official (full) summer month. How will you spend your time between today and the autumnal equinox in late September? In honor of World Rock Paper Scissors Day on August 27th, we’ve wrapped the latest new product features, tips, tricks, and more! It’s time to sharpen your skills and crush your goals.
Happy August!
Holly Bechtler
Technical Writing Operations Specialist
Check Your Product Purchase Date in the Tech Community!
Efficiency is critical to successful service calls, so we’re giving you the power to check product warranties in the Tech Community! Read more on how to access the tool within the Tech Community and explore pro tips here.
Enter the MAC address/Serial Number in the MAC/Serial Number.
Click Look Up to display the device and warranty information.
If I got paid to play rock paper scissors, I’d make money hand over fist.
The Control4® Apple Music Driver is Here!*
This long-awaited driver is the key to integrating your customer’s personally curated Apple Music content into their Control4 experience. The Control4 Apple Music driver is compatible with the following primary and secondary controllers:
CORE 1
CORE 3
CORE 5
CORE-lite
SA-1
Requirements:
Controllers must be running OS 3.4.2 or higher.
Control4 mobile app version 324.23 or higher.
Active 4Sight® or Control4 Connect/Assist license.
Apple Music account.
Important to know:
Each Apple Music driver in the project can receive only one stream at a time. This stream can be sent to multiple rooms through a Control4 or Triad® multi-room audio system.
Multiple independent drivers must be installed for additional streams. Family subscriptions allow up to six (6) users to stream to a unique Apple Music driver instance.
The number of drivers per project is unlimited, but only one stream per driver is allowed at a time.
If a driver is logged in to an Apple Music account while the same account is streaming outside the Control4 system, the stream with the most recent interaction remains playing, and the other streams stop.
Read more on how to install the Apple Music Driver, requirements, limitations, troubleshooting, FAQs, and more in the Tech Community.
*Apple Music is a trademark of Apple Inc., registered in the U.S. and other countries and regions.
The Control4 Apple Music driver is cutting-edge.
Recommended Warranty on Araknis® X20 Managed Switches
On August 1st, Araknis X20 managed switches update from a standard 2-year to a 5-year warranty. This applies retroactively since all existing X20 switches are still within the original warranty period. See the affected SKU list in the Tech Community.
Why couldn’t the paper airplane fly? It was stationary.
Alternative Solutions for Zigbee® Door Locks in Control4
Most manufacturers have now moved on from Control4 Zigbee Pro (the historically Control4-compatible Zigbee version) to Zigbee 3.0, including Snap One’s 3P Partners in Door locks. The remaining stock of Zigbee door locks is the last of Zigbee Support in Control4 until our next-generation solution. While we work on the next generation of Control4 & Zigbee support, we recommend using Kwikset® Halo WiFi locks or Z-Wave® locks as alternative solutions.
Details to note:
The user experience with Z-Wave locks is similar to Zigbee.
The user experience with the Kwikset IP locks differs from Zigbee and Z-Wave locks.
There is a WiFi-certified driver and Z-Wave proxy.
Kwikset locks are sold in Canada under the Weiser® brand name.
We verified the driver works with the Weiser locks.
The driver has been reworded to include Weiser & Kwikset branding.
Control4® Web Services Discontinued for Systems Running OS 2.5.3 and Below
In case you haven’t heard, Control4 web service connections were updated to use TLS1.2 security. Web services were discontinued on July 9, 2024, for any system that cannot be updated (OS 2.2.4–OS 2.7.1). Read more about the impact on you and your customers, FAQs, and recommended solutions in the Tech Community.
You’re a cut above the rest.
Meet Your Technical Support Agent
Technical Support agent Gavin Wright is this month’s TRUE G.R.I.T. Award winner! The G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners.
Gavin is based in North Liberty, Iowa, and specializes in Control4 support. His teammates recognize his quick learning, confident but relaxed demeanor, and healthy hunger for knowledge.
“Gavin advanced to a Level 3 Technical Support agent in an impressively short time. His reassuring demeanor, insatiable hunger for knowledge, and receptiveness to a challenge has fueled his growth into the well-rounded technician he is today.”
When Gavin isn’t busy offering top-notch support, he enjoys playing tennis, trail running, and riding his e-bike around town with his wife.
Which rock group has four members who can’t sing? Mount Rushmore.
Note: Your company must be authorized to sell Control4. Contact your Sales Representative if your company has not begun the authorization process.
Don’t take your education for granite!
Snap One Training Opportunities
See the full training calendar here, or check out the links below. View archived webinars here.
Events:
Networking Trends & Planning Join us at your Snap One Partner Store for a morning full of networking knowledge as we discuss the following topics together, followed by a Q&A session and lunch:
Steve Pickup is our latest addition to the Snap One Instructor Team! Steve teaches Automation Programmer in our York, UK, classroom. When he isn’t busy flexing his Control4 skills and educating our Partners, Steve enjoys working on his new home and is “a total car nut.” Over the span of three years, he rebuilt his own project car: a 2005 GTM Libra!
I was going to tell another joke about paper, but it fell flat. It was only marginally funny.
Have a Designer Insisting on Removing “Wall Acne”?
Check out the in-wall and flush-mounting options available in the Snap One store for Control4 and Josh.ai® devices from Wall-Smart.
Note: Snap One only carries Control4 and Josh AI related Wall-Smart mounts, but offers many options for both new construction and retrofit.
Plugging a Switch into a Camera Port?
There are a few NVRs out there that can process more channels than they have available ports. The Luma® x20 series is not among them – their NVRs provide a dedicated port for each channel.
If a switch is plugged into a camera port, the NVR gives all cameras attached to that switch the same IP address. This, of course, leads to IP conflicts, and camera feeds will not be visible.
You can easily check for this error using OvrC®, as shown here:
How to Configure an Araknis 520 Router for MDU Installations
The Araknis 520 series router can be easily configured to support a complex that has multiple residents (like a condominium). Enable the Dual-WAN (MDU) feature in the router if it’s being fed from the head router of a Multiple Dwelling Unit. Connect WAN1 to the ISP and WAN2 to the callbox network.
Read more details about this configuration in the Tech Community.
The Tech Community will trim down troubleshooting time on site!
Halo Firmware 1.9.5 Software Release
On June 26th, Halo and Halo Touch remotes received an automatic update. This update provides the following new features for your customers:
Pools and Spas — Customers can manage and monitor the status of their pool or spa from the List View of their remote.
Deep Sleep Wake Time — The remote wakes faster from Deep Sleep.
Performance Improvements — We’ve made several bug fixes and changes to make their Halo experience more seamless.
We want to hear more from you. (Yes, you! ) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians. Sharing Is Caring: Submit Your Tip Here
In the northern hemisphere, we’re in the heat heart of summer. You may have lit fireworks or grilled burgers on Canada Day (July 1st), or the American Independence Day (July 4th). No matter your location, we can all celebrate that the halfway point of 2024 occurred on July 2nd. In the spirit of mid-year celebrations and milestones, we’re here to ignite your passion for learning and sharpen your skills! Check out this month’s dazzling display of new product features, tips, tricks, and more! You’re sure to find some ins-pyro-tion.
Happy July!
Holly Bechtler
Technical Writing Operations Specialist
Illuminating Common Luma® Questions
If your client has a Luma x10 or x20 surveillance system, you have likely asked a common question: “How Do I… ?” We know that finding information quickly is important, so we created the How Do I… ? page in the Luma x20 documentation.
Reference this page for x10/x20 questions, software/firmware questions, PTZ questions, and more. If you don’t find your answer here, search the Tech Community.
Where is the capital in Washington, D.C.? At the beginning.
Searching For Weiser® or Kwikset® Drivers?
Because Kwikset goes by Weiser in some countries, the drivers have been updated to include both names so you can search for either brand in Composer Pro. While this recent update improves search functionality and adds clarity, driver functionality is not impacted by this change. Note: When searching for Weiser or Kwikset drivers, set the Manufacturer filter to All.
What do you serve with cheese on Canada Day? Fire-crackers.
Update Your Firmware: Legacy Firmware Vulnerability on Araknis® x10 Routers
After a thorough investigation, Snap One identified a broad, external brute force attack targeting Araknis x10 routers running outdated firmware (prior to November 10, 2021) as well as devices with open WAN-side ports. This included some AN-110-RT-2L1W, AN-110W-RT-2L1W-WIFI, and AN-310-RT-4L2W routers that were manually configured by installers to open these ports. The specific vulnerabilities used in these attacks had already been discovered and closed in Araknis firmware released on November 10, 2021.
If you believe your device has been compromised:
Use OvrC® to update all devices to the latest firmware available, but specifically Araknis AN-110-RT-2L1W, AN-110W-RT-2L1W-WIFI, and AN-310-RT-4L2W routers.
Follow the update with a factory default. This ensures the router operates from a factory fresh state, which resets any of the manual settings mentioned above
Read more details on this attack, its causes, and best practices you should follow in the Tech Community.
Snap One and Resideo
You may have heard that Snap One was purchased by Resideo on June 14, 2024. The purchase was driven by Resideo’s respect for our products, education, support, and Partner relationships.
So, what does this mean for you?
Well, right now, nothing. Everything is moving forward as we’ve always done it. However, you can expect to see more in the future: more brands you can shop, more places to pick up gear, more Tech Community improvements, and more education to fill your brain.
Why does the Statue of Liberty stand in New York Harbor? It can’t sit.
Meet Your Technical Support Agent
Technical Support Agent Tyler Buell is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners.
Tyler is based in Magna, Utah, and specializes in chat and email support for Control4® and Omni channel. His teammates have plenty of great things to say about him.
“Tyler has an aptitude for understanding and deploying custom programming solutions in Control4 systems. He is especially skilled at designing responsive systems that require little input from the user to meet their needs. If anyone needs custom programing assistance, Tyler is your guy.”
“Tyler has an aptitude for understanding and deploying custom programming solutions in Control4 systems. He is especially skilled at designing responsive systems that require little input from the user to meet their needs. If anyone needs custom programing assistance, Tyler is your guy.”
Tyler’s longest-running hobby has been building and maintaining his own Control4 system. As a father of two young kids, his recent hobbies include home projects and Legos.
Where was the Declaration of Independence signed? On the bottom of the page.
What’s the difference between George Washington and a duck? One of them has their face on a bill, and the other one has a bill on their face.
Fine-Tune Your Audio Skills in Automation Programmer
Mute sound system got you feeling down? The Automation Programmer class will tune out your blues! This in-person course teaches you to integrate audio devices and streaming services into an intelligent Control4 system.
You’ll learn how to:
Integrate, configure, and program an AV receiver, audio matrix, and multi-zone amp using Composer Pro.
Control these devices using various methods and choose the one for the best experience.
Program music to play from the push of a button on a keypad, a touchscreen, or a remote control.
Program music to play in just one room, or throughout an entire home.
Use a single button to cycle through multiple stations.
Apply your own creativity to make musical masterpieces for your customer.
What’s a firework’s favorite genre of music? Pop-rock.
Snap One Training Opportunities
See the full training calendar here, or check out the links below. View archived webinars here.
Events:
Snap One Partner Store Grand Opening: July 18 in Jacksonville, FL Meet our new team, get in-store specials, and enjoy a catered lunch, drinks, giveaways, music, and more!
The American flag must be highly rated. It has 50 stars.
Join us at your Snap One Partner Store for a morning full of networking knowledge as we discuss the following topics together, followed by a Q&A session and lunch:
Wi-Fi 7 Understanding & Roadmap
Snap One Networking Solutions
Access Point Technology & Deployment
We’re giving away an Access Networks® Wi-Fi 6 Access Point, so make sure you attend and don’t miss your opportunity to win!
The best tool for success is preparation. That’s why we created this guide to WattBox best practices, configuring backup power, troubleshooting and more. If you don’t find your answer here, search the Tech Community.
Why are there no Fourth of July knock-knock jokes? Because freedom rings.
Issue Resolved: Cannot Remove Registration from Controller with Composer Pro
What do you eat on July 5th? Independence Day-old pizza.
Time to Share Your Tips and Tricks!
We want to hear more from you. (Yes, you! ) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians.
‘Tis the sea-son for sun and fun! For an Integrator Pro, we know that means your customers are dusting off their SunBrite® TVs, upgrading their landscape systems, or requesting new solutions that give them more control of their smart features. Whether you’re a seasoned sailor or a new recruit, hoist the anchor and enjoy a quick dive. We’ve navigated the depths of the latest news to bring you this month’s treasure trove of new product features, tips, tricks, and more! Consider this edition your personal message in a bottle.
The Updated Luma® Surveillance Micro-Certification Is Making Waves
Luma Surveillance Micro-Certification has been o-fish-ally updated with the latest information and best practices around the installation and integration of Luma X20 series cameras and NVRs.
Why It Matters Staying up to date with the latest devices and best practices can be difficult, but we’ve got you covered. The updated course includes:
Luma X20 NVR and Camera Configuration
Luma View App Management
Luma VMS Client Setup and Management
Luma Integration with Control4®
The Takeaway
Technicians who previously completed the old course or are already in progress are now automatically enrolled into the updated course. No digital badge is awarded, but completion is tracked on individual accounts.
The Fin-tastic New Episode® MoIP Audio Amplifier Is Here!
We are as happy as clams about the first audio-over-IP amplifier solution from Episode.
Episode MoIP Audio Amplifiers are built with full MoIP interoperability. By leveraging the network, they send 4K HDR and hi-res audio content from any number of sources to any number of displays or audio zones, creating a completely scalable solution. OvrC® makes the system easy to set up, control, and manage remotely.
Note: Episode MoIP Amplifiers require a MoIP Controller in the system.
It’s shrimp-ly amazing.
Meet Your Technical Support Agent
Technical Support Agent Brian McCurdy is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners.
Brian is based in Billings, MT, and specializes in Control4 support. His teammates have plenty of great things to say about him.
“Brian has been a cornerstone of our team for over three years. His swift ascent to a Level 3 agent reflects his zeal and commitment.”
“Our Partners are well acquainted with Brian’s proficiency; they trust that any issues will be efficiently resolved under his guidance. His courteous manner and deep-seated knowledge make him an indispensable asset to our team.”
I stayed up all night to sea where the sun went. Then it dawned on me.
Automation Programmer Is Shore to Sharpen Your Control4 Skills
Are your Control4 skills a bit rusty? Are you new to Control4? Then it’s time to take (or re-take) the Automation Programmer course.
Why It Matters The Automation Programmer curriculum constantly evolves as our products and solutions grow. Our instructors often hear from seasoned Control4 technicians that they continue to gain valuable tools, insights, and skills from the class.
Hands-On Learning In class, all students begin with a rack full of equipment to provide a hands-on learning experience. You’ll learn to program a wide variety of Control4 devices, including audio, video, intercom, security, surveillance, and comfort solutions.
The Takeaway Whether it’s been a while since you’ve taken Automation Programmer or you want to become Control4 certified, this class will bring you up to date with the latest and greatest Control4 has to offer your customers.
See the full training calendar here, or check out the links below. View archived webinars here.
Events:
Networking Trends & Planning Join us at your Snap One Partner Store for a morning full of networking knowledge as we discuss the following topics together, followed by a Q&A session and lunch:
Wi-Fi 7 Understanding & Roadmap
Snap One Networking Solutions
Access Point Technology & Deployment
Network Strategies Now & In the Future
We’re giving away an Access Networks Wi-Fi 6 Access Point, so make sure you attend and don’t miss your opportunity to win!
InfoComm: June 12–14 at the Las Vegas Convention Center
Save the date! Visit us at booth #C9477 to see the latest in commercial solutions from Snap One.
Registerwith promo code SNA102 for a FREE exhibition badge!
Shedding Light on Real-World Wi-Fi Throughput
It’s no secret that internet service providers have increased their speed offering to consumers. As a result, consumer expectations have increased dramatically when it comes to their Wi-Fi experience. Check out this article to understand more on how to calculate throughput and set a realistic expectation of what your site can achieve.
Power Shore-tcut
If you need an extra power outlet right now and don’t have access to a licensed electrician, clever alternative solutions are available. Add a WP-FLEXNOSE-1-WH for a finished look.
You’re kraken me up.
Drivers
New Drivers
B&O
Beoconnect Core
Integra
DTM-7.4
Sony
HT-A9M2
HTA-8000
HTA-9000
See more drivers through your respective web portal:
We want to hear more from you. (Yes, you! ) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians!
Today, we’re blowing out the candles on our FIFTH imaginary birthday cake! Like good software, we work hard to make this newsletter better with each update. Another trip around the Sun means more data in your life’s hard drive, and more wisdom in your cache. As we embark on another year of growth, education, and content development, we want to thank you for teaching us. Your feedback and participation in the Tech Community are invaluable. We couldn’t do it without you because we do it for you. Here’s to another year of tips, tricks, product features, and more!
In celebration of our fifth birthday, we want to hear from you! We aim to make the Tech Community your main resource for product help, troubleshooting, documentation, discussions, and more. We want to know how the Tech Community has made your life easier, and what features you would like to see in the future. Let us know by completing this short survey.
I’m not worried about wrinkles. They’re just extra lines of code in my life’s program.
Control4 Connect Is Required for Every New Control4 System
As of April 23, 2024, all Control4® Partners around the globe are required to use the new, streamlined controller registration process through OvrC®. Customer account creation will no longer be available on our web portals. Controller registration will no longer be available through Composer Pro or Composer Express. Check out this tutorial on how to link your Control4 account to your OvrC account, and how to set up a Control4 project in OvrC from account creation to activation. Use this page to learn more about Control4 Connect and Assist.
I heard a great joke about getting old, but I forgot what it was.
Meet Your Technical Support Agent
Technical Support Agent Tracey Crowe is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners.
Tracey is based in Charlotte, NC, and specializes in networking support. His teammates had plenty of great things to say about him.
“Tracey’s tenure in Snap One’s Technical Support department since 2020 has established him as a well-recognized and valued member of the team. Known personally by some Partners, Tracey is commended for providing exceptional support and demonstrating extensive knowledge, patience, and expertise.”
“The gratitude expressed for having Tracey on the team reflects the positive impact and high esteem in which he is held by colleagues and Partners alike.”
When Tracey isn’t busy offering top-notch support, he enjoys music, gaming, cooking, spending time with family, and the outdoors. His favorite music artist is Jelly Roll, and his top three favorite games are Destiny 2, Forza Horizon 5, and Skyrim.
InfoComm: June 12–14 at the Las Vegas Convention Center
Save the date! Visit us at booth #C9477 to see the latest in commercial solutions from Snap One.
Register with promo code SNA102 for a FREE exhibition badge!
I always get emotional on my birthday. Even my cake is in tiers.
Migrating Customer OvrC Accounts with the OvrC Pro Hub
We recommend using the OvrC Pro Hub when migrating a customer from a previous dealer-of-record’s OvrC account to your own.
Unlike all other network-connected devices, the OvrC Pro Hub can only be claimed to an account manually. Once installed onsite, the hub scans and claims all the devices on the customer’s network without it being scanned and claimed by the customer’s existing OvrC Pro device. Read more in the Tech Community.
Visit the OvrC Pro Hub product page through your respective web portal:
Why don’t candles go to the gym? They burn out too quickly.
New OvrC Methods for Claiming Devices
Claiming devices on your OvrC account just got easier! Previously, the only way to claim a device was by manually entering its MAC address and Service Tag number. You can now claim a device by scanning the QR code found on the bottom of the device or on its packaging. If using a Control4 Controller, enter the MAC address, and then press the controller’s ID button.
I hope all your wishes crumb true.
Drivers
New Drivers
McIntosh
MHT300
Planar
VM55LX-U2
VM55MX-M2
VM55LX-M2
VM55LX-X2
VM55MX-X2
See more drivers through your respective web portal:
Marble cake will break your teeth. It’s as hard as a rock.
Time to Share Your Tips and Tricks!
We want to hear more from you. (Yes, you! ) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians!
Business is blooming and it’s your time to shine. As the world awakens from its winter slumber, integrator pros (like you) are already a step ahead. Maybe you’re cultivating your product knowledge through a Snap One certification, or growing your system design and troubleshooting skills through research and discussions in the Tech Community. You may be taking advantage of OvrC’s remote management features to update your customers’ systems before their new pool or patio opens for the summer. If the early bird gets the worm, consider this edition breakfast on the house. Stay tuned for the latest new product features, tips, tricks, and more.
Happy Spring!
Holly Bechtler
Technical Writing Operations Specialist
PCNA Gains Araknis 220 Series Switches
We’re buzzing with excitement for the latest update to our Professional Certified Network Administrator (PCNA) certification! This update includes the latest Araknis 220 managed network switch, and the updated content highlights best practices when setting up Spanning Tree Protocol (STP) and Internet Group Management Protocol (IGMP). PCNA focuses on empowering integrators to design, set up, and configure networks as the backbone of a smart-living system. Understanding and applying the networking best practices outlined in PCNA helps you optimize network performance, minimize downtime, and ensure efficient multicast traffic management.
Note: If you’ve registered for PCNA and have not yet received your PCNA kit, the updated PCNA kit will be shipped automatically. If you’ve already received your PCNA kit containing the Araknis 210 Series managed switch, complete the certification with your existing kit.
Register for PCNA through your respective web portal:
I stepped on a Slinky. It put a spring in my step.
A Fresh New OvrC Web Connect + Cloud-Based Ping
Web Connect:
The OvrC Web Connect feature is one of the most powerful tools for remote management. Snap One is aware that the performance of this feature has been greatly impacted by how ISPs manage web connections, the customer’s local IT policies, bugs, and many other factors. We’re excited to say that the Web Connect feature has been completely redesigned! The new design leverages the existing communication pathway between the customer’s OvrC Pro Agent and the OvrC servers. Along with several bug fixes, the redesigned Web Connect yields higher connectivity success rates and faster, more reliable connections. All of these fixes were done to the backend, so no updates or configurations are required to take advantage of this feature.
Cloud-Based Ping: A cloud-based network ping function has been added to all OvrC Pro agents. OvrC’s secured remote connection to your customer’s local network allows you to:
Ping a website to verify internet connectivity
Ping a server to check response time for latency or lag
Ping a local network device to verify it is online
Ping a local network device to check response time in complex multi-switch deployments
Ping a local network device to validate that VLAN traffic routes correctly
The ping function can be accessed from the Pro Tools tab of the OvrC Pro device for the customer’s site, or through Site Settings > Additional Pro Settings > Manage.
We aren’t pollen your leg.
Meet Your Technical Support Agent
Technical Support Agent Sam Miller is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners.
Sam is based in Fremont, Ohio, and supports our Control4 Partners. His teammates had plenty of great things to say about him.
“Sam continues to blow us away with his intelligence, professionalism, and dedication to making our Partners’ lives easier.”
“His genuine compassion makes him such a great person to work with and a great tech.”
When Sam isn’t busy being the bee’s knees, he enjoys playing music, backpacking, skateboarding, collecting Pokemon cards, and gaming with his wife. Their most played game is Genshin Impact.
Why did the farmer bury his money? To enrich his soil.
If you couldn’t make it to the recent Luma Skilled Series Webinars, we’ve got you covered! Snap One Education is launching a brand new Luma Micro-Certification in the coming months. This course covers Luma X20 system design, installation, customization, control system integration, and more. It contains the recorded webinar sessions, incorporates key aspects from the Q&A sessions, and even includes questions that were not formally addressed in the presentation. Stay tuned!
Snap One Training Opportunities
See the full training calendar here, or check out the links below.
Events:
ISC West: April 9–12 at the Venetian Expo in Las Vegas
Meet us at booth #10053 to explore new solutions and product innovations from Clare, Luma, OvrC, Control4, and more. Learn how the Snap One ecosystem works together to grow your business and increase your recurring revenue. Register with this link for a free expo-only pass!
Snap One Partner Store Grand Opening: April 11 from 9–3 in New Berlin, WI
Meet our new team, get in-store specials, enjoy a catered lunch, drinks, giveaways, music, and more! Click here to register.
Fiesta de Mayo: May 2 from 11–3 at all Snap One Partner Stores
Join us for a fiesta! Explore outdoor product, enjoy delicious food, and participate in specials! Click here to register.
InfoComm: June 12–14 at the Las Vegas Convention Center
Save the date! Visit us at booth #C9477 to see the latest in commercial solutions from Snap One.
How do bees celebrate as new homeowners? They throw a house-swarming party.
Drivers
New Drivers
AVPro Global
AC-AXION-4
AC-AXION-8
AC-AXION-X
AC-MX-42
AC-MX-42X
AC-MX-44
AC-MX-44HDBT
AC-MX-82
AC-MX-88
AC-MX-88HDBT
Hunter Douglas
PowerView Gen 3
Indy Audio Labs
ACT 4
MUSE
See more drivers through your respective web portal:
Shining Light on Sunbrite TV’s Not Reporting 4k@30 as an Available Resolution
Some Signature 2 or Pro 2 units will not report 4k@30 as an available resolution when in EDID 1.4 mode. This may be caused by an incomplete firmware install, using OTA or USB update. The latest firmware (OvrC v1.0.4.2) resolves this issue. It may be loaded via local USB. To acquire firmware, please contact Technical Support.
Note: This issue only affects the Signature 2 and Pro 2 series and is not an issue on the Veranda 2 or Veranda 3 series.
If spring is dedicated to cleaning, which season is dedicated to making a mess?
Best Practices for OvrC Location Setup
1. Set up OvrC as you begin the project. 2. Create naming standards within your company. 3. Use the Job Code field to identify customers. 4. Verify the location with the customer. 5. Create Rooms for the location. 6. Claim your devices. 7. Register controllers for Control4 projects. (See Pro Tip & Note below) 8. Hand off the project to the customer.
Pro Tip: The Rooms feature has a one-way sync from OvrC to Composer. Create all the project rooms in OvrC to avoid duplicate rooms in Composer.
Note: Only one primary controller can be registered to a single location. Read more details on these best practices in the Tech Community.
Last, bud not least.
Time to Share Your Tips and Tricks!
We want to hear more from you. (Yes, you! ) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians!
As we don our virtual green attire to celebrate St. Patrick’s Day this month, we consider what it means to be lucky. Luck is predictable; the more you prepare for success, the luckier you get. Proactive education is your lucky charm, and successful, efficient installs are your pot of gold. In celebration of just how clover you are, we’ve traveled over the rainbow to bring you the latest new product features, tips, tricks, and more. We know your skills are worth your weight in gold.
Irish you a very Happy St. Patrick’‘s Day!
Holly Bechtler
Technical Writing Operations Specialist
Changes in CLOvrC Pro Hub
The OvrC® Pro Hub device will no longer be claimed when found in a network scan. Instead, it will have to be manually claimed to the location. This makes it the ideal tool for account takeovers. This change does not impact any Araknis® or Pakedge® router or Control4® controllers. These devices will continue to be claimed through a network scan or manually as usual.
To learn more about the recommended process for an account takeover using an OvrC Pro Hub, check out this post in the Tech Community.
Pro Tip: Carry an OVRC-300-PRO specifically for takeovers. Once the takeover is complete, you can use the device acting as the OvrC Pro agent in the location to perform all tasks.
Did you hear that scientists figured out how to measure the weight of a rainbow? Turns out it’s pretty light.
Chrome Browser HTTPS Certificate Error: “Your connection is not private”
If you encounter the Chrome browser HTTPS certificate error “Your connection is not private” while using a MacOS or Windows machine, you’re not alone. This may happen when trying to reach pages using a secure web page (secure HTTP/HTTPS). When this error occurs, the page won’t provide an option to bypass and won’t let you reach the login page.
Solution: To push past this page, click somewhere on it, and then type the phrase ‘thisisunsafe‘ anywhere on the page to get through to the device UI. Alternatively, you can use a browser other than Chrome to avoid this.
Where do police put misbehaving leprechauns? The paddy wagon.
Use This Workaround for OpenVPN Connect App and Araknis x10 Routers
Snap One is aware of an issue where the newer OpenVPN Connect app versions do not allow connections to Araknis 110 and 310 Series routers on firmware versions 1.2.25 and below. We are actively researching a resolution that will minimize any inconvenience to our Partners while aligning with OpenVPN’s updated security standards.
The current workaround:
Go into OpenVPN’s Settings.
Scroll down to Advanced Settings.
Change the Security Level to Insecure.
This security selection may change if the router is running a more up-to-date firmware version.
Note: OpenVPN is an open-source software provider and reserves the right to change its security requirements at any time. In this instance, OpenVPN heightened its security criteria standards for encryption. Consequently, the current security encryption for OpenVPN connections on Araknis x10 series routers is now regarded as “Insecure,” according to OpenVPN’s new assessment.
What do you call Dwayne Johnson’s stunt double? The Sham-Rock!
Order Matters When Configuring Control4 Keypad Dimmers
Configuring Min On and Max On levels is a great way to optimize the dimming range for a load controlled by a variety of Control4 keypad dimmers. This feature is often required for LED loads that don’t turn on at low levels of dimming. Snap One has identified an error that exists in calculating the Min On level that results in the functional Min On level being adjusted when the Max On level is changed.
The suggested workaround: Configure the Max On level first, then adjust the Min On level.
Technical Support Agent Eric Hatch is this month’s TRUE G.R.I.T. Award Winner! The TRUE G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners. Based in Springfield, MO, Eric specializes in Infrastructure Support. It’s no surprise his teammates have great things to say about his dedication to helping our Partners and his teammates succeed.
“Eric shows ownership by taking on any task presented to him, no matter the difficulty.”
“Eric has proven to be a great team resource for support on Clare® and the rest of our infrastructure products.”
When Eric isn’t busy being a rock star, he enjoys helping rescued animals find their forever homes, experiencing the culture of different countries, and computer gaming.
My sister caught me ironing a four-leaf clover. She told me I should never press my luck.
The 20th anniversary of Integrated Systems Europe (ISE) is now behind us. To be clear, we don’t send only our marketing team and salespeople to trade shows – we also send our technical people to learn from technicians like you. Our esteemed trainers also taught classes on Radiance®, Vibrant® Lighting, OvrC plus WattBox®, and the Luma X20 series. It was great to get out of the classroom and… well, into classrooms in a different country!
Tommy Moore, Sales Engineer, runs cables for a display.
Tommy Moore, Sales Engineer, runs cables for a display.
Tommy Moore, Sales Engineer, runs cables for a display.
Mike Carter, Tech Support Manager, terminates cables for a booth tower.
Mike Carter, Tech Support Manager, terminates cables for a booth tower.
Mike Carter, Tech Support Manager, terminates cables for a booth tower.
Cameron Berrett, Technical Training Manager, demonstrates custom lighting.
Cameron Berrett, Technical Training Manager, demonstrates custom lighting.
Cameron Berrett, Technical Training Manager, demonstrates custom lighting.
Thanks to helpers like them, the booth looked great!
Thanks to helpers like them, the booth looked great!
Thanks to helpers like them, the booth looked great!
Why do leprechauns hate puns? They find them O’ffensive.
Drivers
New Drivers
D&M
Marantz CINEMA 30
Marantz CINEMA 30 EU
Paradigm
MRX SLM/USR51
Updated Drivers
Mcintosh
MX123
See more drivers through your respective web portal:
What does a leprechaun have on his deck? Paddy O’Furniture.
Connecting a Chime® Video Doorbell to a Luma X20 NVR in OvrC
To connect a Chime video doorbell to a Luma X20 NVR in OvrC, follow these steps:
1. Log in to your dealer OvrC account. 2. Choose the project and location. 3. Add the Chime video doorbell to the Luma X20 NVR.
Reminder: The customer will now receive notifications from the Chime video doorbell using the Luma View app. To modify this, go back to the Chime driver configurations in Composer.
How to Use the AN-920 Switch’s “Easy MoIP Setup” Feature
OvrC provides a CONFIGURE MOIP SYSTEM button on the Details page of Araknis-920 switches. Simply use the Select ports dropdown to designate which ports have B-960 devices connected to them, and then click APPLY.
Caution: “Easy MoIP Setup” configures the switch to be an IGMP querier. Do not use this feature if there are multiple IGMP queriers on the network.
What dog breed is a leprechaun’s favorite? Golden retriever.
Camouflage as Cable Management
Sometimes you just can’t punch a hole in that wall. This approach works especially well with floral wallpaper.
Time to Share Your Tips and Tricks!
We want to hear more from you. (Yes, you! ) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians!
Technology is like a box of chocolates. Unless a clear product description is included, you don’t know what you’re going to get (until you take a byte). Consider this month’s edition a small token of our affection – your personal, heart-shaped user guide for the numerous products you support. We’re passionate about sweet new product features, tips, tricks, and more, but our favorite flavor is helping you succeed. You auto-complete us.
P.S. Are you the Tech Community? Because you’ve got everything I’ve been searching for.
Choosing The One is All About PoE Budgeting
In life, love, and business, meticulous decisions are a must. Lucky for you, we’ve written a guide to help you find the Right One (PoE switch for your application, that is). Those who proactively calculate the total PoE budget required by connected devices are more likely to spec the proper switch for the installation. An underperforming PoE switch can cause avoidable performance & reliability issues throughout the system, so choosing the proper PoE switch saves time and money. Find how much PoE a product requires, and the total PoE a switch can offer, under the Specs tab on the product page.
Note: The most common mistake technicians make when calculating PoE budget in an existing install is only looking at the current power consumption shown on the switch’s web GUI/OvrC. This means when devices operate at peak PoE consumption, your switch may not provide enough power, which can cause a variety of issues.
Before you marry a person, make them use a computer with slow internet to see who they really are.
We’re Really Connecting Over Control4® Connect and Assist
We’re proud to announce our new software and support solutions for our U.S. Control4 Partners! Control4 Connect and Control4 Assist have been in development for over a year in collaboration with our Partners to enhance the end customer experience, simplify our Partners’ lives, and drive their growth and profitability.
Join us to learn more about Connect and Assist in our Ask Me Anything (AMA) sessions. Our Leadership team will give you an overview and answer your questions.
My new girlfriend works at the zoo. Mom says she’s a keeper.
Lots to Love in the Latest Vibrant® Linear Lighting Launch
In the year since we unveiled the Vibrant Linear Lighting Micro-Certification, we’ve analyzed course data and gathered feedback and suggestions from local training. Now, it’s even better, thanks to the following updates:
Reorganizing the course to improve the flow
Adding and updating Axxess control content
Updating DMX sections to include accurate, practical diagrams
Updating the learning assessments
Updating navigation control
These updates went live in January. Technicians already enrolled do not need to re-enroll. However, technicians in the middle of a course will restart that course.
See how to enroll in the Vibrant Linear Lighting Micro-Certification here.
Luma® VMS Brings Cameras Together
On January 31st, we released the Luma Surveillance VMS. This application leverages OvrC ® to help you monitor cameras across a large territory. Its user permissions, virtual mapping, alarm configuration, customized linkages, and more will help to make the most of your system.
The VMS docs start here, and include a link to the free software download. Be sure to review the technical specs (VMS requires a LOT from your computer) and follow the quick-start guide for the easiest experience.
Me without you is like aSentenceWithoutSpaces.
This Month’s Passionate Problem-Solver
Technical Support Agent Daniel Rodriguez is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners.
Based in Houston, Texas, Daniel specializes in networking support. He’s noted by his teammates for his attention to detail, positive attitude, and willingness to go the extra mile to assist them as well as our Partners.
“Daniel is a great internal resource who is always willing to answer questions or help others troubleshoot.”
“He makes an extra effort to help our Partners’ systems run efficiently.”
“Daniel’s communication skills are top-notch. He makes a point to explain the ‘why’ behind any changes he makes to educate our Partners, and strives to help their day go more smoothly.”
When Daniel isn’t offering top-notch support, he enjoys cooking, trying new restaurants, and riding bikes along local park trails.
My sister married a novelist. She finally found Mr. Write.
Why did the banker break up with her boyfriend? She could tell he was losing interest.
Configuring MultiView in Control4 for B-960 MOIP Receivers
MultiView (MV) allows you to configure multiple windows with individual sources to a single B-960 receiver.
To configure MV in Control4:
Create the MV Preset in the B-960 Receiver driver.
Create a Macro.
Program the MV Preset.
Note: Sources in an MV session cannot be streamed elsewhere until the session ends. These instructions include a Macro configuration to ensure the B-960 transmitters and transceivers disconnect so they can join the MV session.
I’m opening a chain of Elvis-themed steak restaurants. It will be for people who love meat tender.
Configuring PIP in C4 for MOIP
B-960 MoIP Picture-in-Picture (PIP) requires you to create a PIP Preset in the B-960 MoIP receiver driver and program the use case. Learn how to program motion from a camera to trigger PIP on an output for 15 seconds in the Tech Community.
I used to date someone who reported the weather. We had a stormy relationship.
Adding an SD Card to the Luma 420 PTZ
The 420 PTZ has an SD card slot on the inside of the camera housing. This KB article shows you exactly where it is.
Known Issues With the Luma 420 PTZ
We are aware of a few issues with the PTZ, so you should be aware, too. Rest assured we are working on fixes for each of these.
PTZ cameras have separate presets from the NVR
You cannot call a preset while the camera is engaged in smart tracking
When using a PTZ through Control4, you cannot call a PTZ function
I just saw two zombies on a date. And they say romance is dead…
Time to Share Your HeartTips and Tricks!
We want to hear more from you. (Yes, you!) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians!
Welcome to 2024! Our take on the “new year, new me” adage is “new year, new us.” As we begin a year full of exciting new opportunities, we’re spicing up how we deliver insider industry tips and tricks to you. Now formally known as the Integrator Pro Insider, we’re cooking up knowledge snacks in this month’s newsletter in a variety of flavors for every palate. Whether you exclusively service residential, commercial, automation, or non-automation customers (or all of the above), we’ve got something for you to savor. Grab a plate and get your fill of the latest news, tips, tricks, and more! We bay-leaf you will become a seasoned expert this year.
We’re spicing up the Professional Certified Network Administrator certification! On January 9, all PCNA kits will include a few new devices—Araknis® 520 Series Wi-Fi 6 Indoor Wireless Access Points, and an Araknis 220 Router. These replace the Araknis 510 Series Access Points and Araknis 310 Series Router, respectively. What does this mean for you? The PCNA course will now contain:
New content on the benefits of using Wi-Fi 6 (e.g., 40% increase in data rate, 60% increase in battery life, seamless roaming)
Overview of WPA3 encryption standards
Update to password best practices, including a “Time It Takes a Hacker to Crack a Password” chart
Update of OvrC® activities, including an updated user interface
Note: If you’ve registered for PCNA and have not yet received your PCNA kit, the updated PCNA kit will be shipped automatically. If you’ve already received your PCNA kit containing the Araknis 510 Series Access Points and Araknis 310 Series Router, complete the certification with your existing kit.
Register for PCNA through your respective web portal:
Why do fish prefer to live in salt water? Pepper water makes them sneeze.
You Herb it Here First – Exciting News Coming Soon for U.S. Control4 Partners
We’ve been working with Partners like you behind the scenes for over a year to develop new ways to better support you. We believe by helping Partners deliver exceptional end-customer experiences, we can help you build a stronger business.
Now, U.S. Control4 Partners can look forward to an upcoming online announcement soon! On January 18, tune in to the Control4 New Solutions Premiere, where Snap One Leadership will announce the latest innovations from Control4 and how they’re reshaping the industry. Be sure to add it to your calendar. It’s going to be a pretty big dill.
What is a gymnast’s favorite spice? Somer-salts.
Araknis 920 Switches’ A-mace-ing Firmware Update
Firmware version 1.1.05 is packed with a special blend of new features, improvements, and fixes for Araknis 920 switches. This firmware release adds functionality for flawless B-960 MOIP operation, enables setting static routes from the management VLAN, adds functionality for future uplink modules, and provides general bug fixes.
What do spice lovers put on their pizza? Pepper-only.
No Need to Move Gingerly… Just Point and (Double-) Click
Aiming a PTZ camera has never been easy… until now! The new 3D aiming technology of the Luma® X20 PTZ puts perfect aim at your fingertips.
Luma View App:
1. Tap once on a channel view to reveal the icons. 2. Tap the PTZ icon to activate 3D Zoom. Zoom buttons appear below the camera image. 3. When 3D Zoom is activated, tap the channel’s image to center the PTZ on that location. 4. You can also swipe the image to pan the camera in that direction.
IPC Live View:
1. Double-click the channel screen to make the PTZ center on that point. 2. If you click and drag from left to right, the camera centers on that area and zooms in. 3. Click and drag right to left, and the PTZ centers on that area and zooms out.
NVR Live View:
This operates like the IPC view. However, due to communication lags, we recommend you use the camera UI instead.
Note: If Smart Tracking is enabled, 3D Zoom does not prevent the camera from returning to its home position.
Why is salt salty? You would be, too, if you kept getting pinched.
To celebrate our commitment to support all kinds of automation projects, residential and commercial—and to celebrate the newsletter’s new name that reflects our commitment—we are offering our readers another free, newsletter-exclusive experience button driver.
Empower your commercial clients to easily open and close their business for the day right from the navigator on a touchscreen, television, or the Control4 app.
For example, in a restaurant or bar, you can program the experience button to turn on all the TVs, select the correct video sources, play streaming audio throughout the dining room, and execute a lighting scene to set the lights to just the right level. Then, at the end of the day, the same experience button can turn everything off.
You can even use the driver to open and close your storefront and showroom.
Adding the Open for Business Experience Button to a Client’s Project:
1. Download the driver to your computer. 2. Open a client’s project in Composer Pro. 3. On the Driver menu, click Add or Update Driver or Agent. 4. Navigate to the open_for_business.c4z file on your computer and select it. 5. Click Open. 6. In System Design, select the room in the project tree where you want to add the driver. 7. Click the Search tab in the Items pane, verify that the Local checkbox is selected. 8. Type Open for Business in the search box and press Enter. 9. Double-click Open for Business in the driver list to add it to the room. 10. Click the Open for Business driver in the project tree. 11. Click the Documentation tab in the Properties pane and follow the instructions to program the experience button driver behavior.
This driver is only available to Integrator Pro Insider readers. (It’s not available in the Composer Pro driver database.) After you download the driver and add it in Composer Pro the first time, it is available for you to add to any client’s project.
What is a monk’s favorite spice? Cardam-ohmmmmmmmmmmmmm.
Some Sage Advice
Lets Taco ’bout, “Regain Those Luma Snapshots”
AWS (Amazon Web Services) hosts OvrC’s cloud services. At the end of 2023, AWS deprecated TLS protocols 1.0 and 1.1 due to security weaknesses.
Luma cameras from the x00 and x10 Series used those versions of the TLS protocol for the View Snapshot feature on the device details page in OvrC. Our Luma and OvrC teams have made every attempt to try and retain the View Snapshot functionality but were unable to do so. Therefore, the View Snapshots feature was removed from OvrC on December 21, 2023.
The new Luma X20 IP cameras, the Control4 Chime Video Doorbell, and the DS2 Doorstation all use the TLS 1.2 protocol – and are therefore unaffected by this change. Additionally, any camera using ONVIF protocol to deliver those images through the OvrC Pro agent will not be affected and will continue to function normally.
What do you use to pour spices into a jar? A fennel.
Luma Mints New Firmware
AI improvements
An option to disable auto-logout in the web UI
A few bug fixes
My pepper grinder told me a joke, but it was a bit too coarse.
Time to Share Your Tips and Tricks!
We want to hear more from you. (Yes, you!) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians!
Oh, December. It’s impossi-bell not to feel festive right now. Whether you celebrate Hanukkah, Kwanzaa, Christmas, or plan to join the festivities for New Year’s or Omnisoka, we sincerely hope you have a tree-mendous holiday season. Before we raise our final mistle-toast and get Santa-mental, it’s thyme to stuff your stockings with the latest news, tips, tricks, and more! There’s snow time like the present to branch out, glow up, and be your best elf.
Happy Holly-days! “Deck the halls with boughs of” Holly Bechtler Technical Writing Operations Specialist
Here’s a Couple of PCNA Santa Clues
We know that you’ll be signing up for PCNA soon – you are such a smart person, after all – so here’s some historical insight into PCNA scores when setting up Wi-Fi access points. (In other words, pay careful attention to these areas.) Over the last year, 95% of participants did assign most access point settings correctly. The settings that frequently cost people points were:
Setting up a 5 GHz guest network
Access point radio channel selection
Transmit power
Pass rates varied by scenario, some reaching as low as 75%. You may think 75% isn’t all that bad, but to put it in perspective, Wi-Fi is the part of the network your customers interact with the most often.
Did you hear about the angry snowman? It had a meltdown.
Can We Get a Watt-Watt?
If you install an 800 series Wattbox® PDU with one of our Wattbox OvrC®-enabled UPS items, you may encounter sites where you need to adjust the voltage range for use with a generator. With firmware version 2.5.0.8 or later, you can adjust the voltage range of any WattBox 800 PDU in OvrC!
Why does Santa always go down the chimney? Because it soots him.
Luma® NVRs Now Feature Myrrh Channels Than Ever!
You ask, and Snappy Claus delivers. For the first time ever, the Luma Surveillance line offers both 16- and 32-channel NVRs! The new high-capacity Luma 420 Series 16-Channel NVR and Luma 820 Series 32-Channel NVR both offer enhanced processing power, improved performance, and wider bandwidth capabilities – allowing for higher resolution cameras up to 12MP! Even simple things can turn a good install into a great one, so these NVRs also include integrated power supplies for cleaner rack mounting and wire management, and dual Ethernet ports for backup in the event of a network failure. Check out the Installation Guides for more product features and learn how these NVRs can make your install experiences sweeter.
I hope I get a broken drum for Christmas – you can’t beat ‘em!
Meet Your Technical Support Agent!
Technical Support Agent Philmore Collins is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One™ technical support agents who provide top-notch support to our Partners.
Philmore is based in Greenacres, Florida, and supports our Control4® Partners. He’s been a valuable member of our Tech Support team since late 2022, working in the field and gaining extensive knowledge of our Snap One offerings and third-party products.
His teammates characterize him as being “very humble, kind, and always willing to lend a hand on anything that is needed.”
“Not only does he ask great questions while troubleshooting a variety of systems with our Partners to help resolve their issues, but he does it with a positive attitude that our Partners can enjoy and have fun with.”
When he isn’t offering top-notch support at work, he enjoys exploring nature trails, soccer, and gaming. His favorite video game subgenre is survival.
Why is everyone at the North Pole thirsty? There’s no well.
Snap One Training Opportunities
See the full training calendar here, or check out the links below.
A snowman turned to his friend and asked, “Do you smell carrots?”
Events:
Stop by and visit us at booth 2L130 in Hall 2 (Residential and Smart Building) at ISE in Barcelona! Use code AVI002DW for a free expo-only pass. Click here to register
Santa Claus never pays for parking, it’s always on the house!
Drivers:
New Drivers:
Epson
EB-L730G
IC Realtime
IPFX-P4032X-IRW1
IPFX-P4032X-IRW2
IPMX-E40F-ADW1
IPMX-E40F-IRW1-AI
IPMX-D40F-IRB2
IPMX-D40F-IRW2
IPMX-D40F-W1
IPMX-B40F-ADW1
IPMX-B40F-IRB2
IPMX-B40F-IRW2
IPFX-B40V-IRB2
IPFX-B40V-IRW2
IPFX-D40V-IRB2
IPFX-D40V-IRW2
IPFX-E40V-IRW2
IPMX-B40F-W1-LED
IPMX-E40F-W1-LED
IPMX-W40F-IRW2
Updated Drivers:
Samsung
QE75LST7TCUXXU
Dish Hopper/ Joey
Updated commands for Android-based devices
See more drivers through your respective web portal:
A large icicle fell on my head last night. It knocked me out cold.
Tips and Tricks
Sleigh Cyber Security With These Password Best Practices
The best way to protect your systems from cyber threats is with a strong password. The longer and more unique your password, the more difficult it is to crack. It’s easy to make a password that’s hard to crack: Make your password at least 12 characters long (longer is always better) Include caps, numbers, and special characters (most people use all lowercase letters) The challenge is to make a password that is also easy to remember. Read more tips in the Tech Community
What do you call an old snowman? Water.
Time to Share Your Tips and Tricks!
We want to hear more from you. (Yes, you!) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians!
