 Hey Smart Home Pros! Did you know that as a subscriber to our Tech Newsletter you get exclusive news about special drivers? This month we have a new Christmas Tree Driver just for you (see Driver section). You can forward this email to share the special drivers as needed, but please tell your co-workers and Control4 installer friends to subscribe to our newsletter by visiting the Control4 Portal > Account > User Profile and selecting “Technical” under Communication Preferences. We hope you all have a wonderful holiday season and enjoy all the new Education and Support resources in this newsletter. Thank you, Ashley Kimsey Education Operations Specialist  SUPPORTING THE NEW NEEO REMOTE Neeo is now on the Control4 customer help page Customer support is critical, but customers don’t like having to call for every little issue and you’re probably busy with new installs and other high-revenue projects. That’s why we have the Control4 Customer Support website, so customers can troubleshoot common issues on their own before calling you. And now that also includes support for the new Neeo Remote! Control4 Customer Support >  Tech Support tip for Neeo Remote installs Update your client’s system to OS 3.1 at least 24 hours before installing a Neeo. This ensures the system has the latest and greatest firmware as soon as you install the Neeo. What a great suggestion! Thanks, Nick from Tech Support! New Knowledgebase article Neeo Remotes Automatic Updates The Neeo Remote and Neeo Hub driver will automatically update when new features are released. *NEW* After updating Lutron RadioRA2 to 12.2.1 (default telnet login does not work) Apple TV: Gen 4 and 4K IP Control OS3 – Mobile Device App Error Codes and Messages Change to new SSL Certificate – Affecting Composer/Control4 App Local and Remote Connection  NEW SNAP UNIVERSITY COURSE Don’t you wish your courses were hot like me Snap University’s newest course just launched! Surveillance 100 is designed to give a basic understanding of surveillance to technicians who are unfamiliar with the industry and builds the foundation for future, more advanced surveillance courses. Surveillance 100 is comprised of eight lessons:Security vs. surveillanceCamera anatomyIP vs. analog networksSurveillance recordersAlternative storageSurveillance camera types. More courses that delve deeper into installation, customization, and troubleshooting are coming soon. Enroll in Surveillance 100 > New courses in the Control4 Education Portal Binary MoIP (Media-over-IP) OvrC: Support Platform for Custom IntegratorLuma Surveillance GET SMART New and updated Smart Skills: Accessing the Setup Mode on the Neeo Remote Connecting a Neeo Remote to a Different Wireless Network Creating a Technician Account and Assigning a Composer Pro License in my.control4.com Creating and Programming Remote Focused Buttons on a Neeo Remote Designing a 2.4 GHz Wireless Network  NEW DRIVERS “I shall call him Mini Me.” Control4 has released a new set of mini-app drivers for online streaming services to improve ease-of-use and limit driver database and project clutter. Mini-app drivers for LG TVs > “The most wonderful time of the year!”  Give your customers a fun experience with this easy-to-use Christmas Tree Driver. This driver is special to our newsletter followers, download it and give a little Christmas cheer! Get the Christmas Tree Driver > So many new and updated drivers! LED Wizard Integra DRX-5.3 Integra DRX-4.3 Pioneer SC-LX904 Onkyo TX-RZ840 Onkyo TX-RZ740 Pioneer VSX-LX504 WE NEED YOUR FEEDBACK We want to hear from you! Take Our Awesome Survey > Control4 | 11734 S. Election Road | Salt Lake City | UT | 84020 |