| Hey, Smart Home Pros! In many areas of the United States, August kicks off the back-to-school season. Here at Snap One, we believe there is no such thing as being too cool for school, especially in our industry. Technology and education go together better than the PB&J you carried in your lunch sack. We may not be able to provide a sandwich through this message, but we do have a spread of new product features, smart skills, KB articles, tips, tricks, and more to offer! P.S. If PB&J is still a staple lunch item for you, you’ll find no judgment here. You can’t beat classic and efficient. The real questions are: Crunchy or creamy? Strawberry or grape? White or wheat? Offering you a mental image of your perfect PB&J, Holly Bechtler Technical Writing Operations Specialist |
Have You Explored the Redesigned OvrC Location Dashboard? |
| In case you missed it, the OvrC Location Dashboard received a functional makeover! Key improvements to streamline your workflow include: Breadcrumbs to help with navigation Call or email customers, or get directions to their property, with just a click Automated ISP recognition for Pro locations when performing a speed test A linked Resources section to house your online project-related documents Visual consistency between projects Read more here. What’s that? You’d like to contribute to OvrC product evolution and improvement by submitting your feedback, you say? We know just the place! Click the Support tab in OvrC! |
| It’s the Final Countdown… of Compatible OS Versions for the HC-800 Controller and USB Installer OS 3.3.0 will be the final compatible OS version for the legacy HC-800 controller. This means that any HC-800 will need to be removed from projects before any system updates to OS 3.3.1 or beyond. Additionally, the USB Installer will not be updated to support the CORE Series controllers or OS 3.3.0. This product was built for scenarios where the internet was unavailable for an OS update. However, the need for this tool has decreased as connectivity options have become more abundant. The USB installer can still be used to update systems with HC and EA Controllers up to OS 3.2.4. Read the official announcement here. How do you set your digital location to Skyrim? You use NordVPN. |
| I Can OvrC This ClareVision So Clare-ly Now With the new firmware release, ClareVision NVRs now natively support OvrC! You can officially add your client’s Clare NVRs to your OvrC account to manage the product remotely. The new firmware also enables Control4 SDDP support and is further supported by a newly released combined camera and NVR driver. Check out the details from Clare’s official announcement.  |
| Resolved: OS 3.3.0 Directory Not Found for Announcement Agent Last month we highlighted a workaround for a bug in OS 3.3.0 that does not allow you to add an audio file to the Announcement Agent. We now have a resolution for this bug with Composer Pro version 3.3.0631355-res. Read more on the resolution here. |
| Hand Me the RMA Tool, Please! While the shovel may be revered as a ground-breaking invention, we like to think our new Online RMA tool measures up to the demand for a speedy return process. The benefits of using the online tool include: Ability to quickly return most items without troubleshooting No need to talk with a support agent Fast service You can check it out for yourself at: Snap One Portal> My Account> Returns Control4 Dealer Portal> Account> Online RMA Legends say that the king of all tools is the ruler. |
| Knowledgebase New or updated articles: Video not Displaying on Intercom Call (new) How to use the Set EA Resolution driver to resolve EDID problems that keep OSD from loading (new) How to Use Luma Devices with Ring Alarm Pro Base Stations (new) Troubleshooting IP Controls on Sunbrite Veranda, Signature, and Pro 2 TVs (new) Upgrading 1.7.4 Projects: Step by Step (updated) Setting Up Email Alerts in a Luma Recorder (updated) Clare Controls Course, Articles, and Help Center (updated to include Clare’s support number for password resets) |
| The MDU Learning Path Debut Not only did our Education team create seven new Smart Skills for Control4 MDU setups, but they also made an official learning path for the series! When you enroll (yes, you have the power) in the Control4 MDU (Multiple Dwelling Units) learning path, you will automatically be enrolled in all seven modules. It is now live in the Education portal. Happy learning! Check out more Communication Server Information in the Tech Community. |
| Snap One Webinars We have new webinars coming your way soon! You can access the full training calendar here. Service Plans and Recurring Revenue Learn from experienced integrators how to develop a service department that runs efficiently and effectively so your customers are happier, more likely to provide repeat business, and offer more referrals. This is a roundtable webinar and Q&A. Two sessions are available, please select a time to register. Wednesday, August 17, 20229 a.m. EST | 12 p.m. EST We hope nothing lessons your enthusiasm for learning. |
| Smart Skills Check out these new or updated Smart Skills that are now in our Tech Community (with subtitles): Using the Room Control Driver to Cycle Between Preset Sources (new) Programming Lighting Scenes to Enhance Home Security (new) Integrating Spotify Personalized Playlists in a C4 System (new) Programming the SR260 Custom Buttons to Display a Video Source (new) Configuring the MDU Residence Controller (new) Configuring the MDU Residence WR-1 Router (new) Configuring the MDU DS2 Door Station (new) Configuring the MDU EA5 Communication Server (new) Configuring the MDU EA5 Network (new) Configuring the MDU Networking Switch (new) Configuring the MDU Concierge RK-1 Router (new) Determining the On-Screen Device Endpoint (new) Configuring a Keypad Button to Play Music and Activate a Lighting Scene (new) Creating Perfect Demo Lighting Devices Using Floating Button Bases (new) |
| We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or Updated Drivers: SunBriteTV Veranda2 – updated driver documentation Alexa voice scenes v117 – voice scenes rename or add wasn’t resetting discovery payload Alexa Voice Scenes v116 – add channel support to cable/satellite device discovery Sunbrite Veranda 2 – updated model metadata for search Alexa v115 – send Alexa Turn On commands to rooms with distributed AV devices, resolve failed discovery RSP Amp v30 – Improved command queueing during announcements Peloton UI button Chime VDB – move Communication Agent requirement to top of document and emphasize Lutron RadioRA2 Repeater – documentation improvement Microphone UI button Alexa voice scenes v113 – resolve specific issues with discovery SunBrite Veranda 3 v49 – documentation update EA controller HDMI setter Triad AMS (v1) – v128 update drivers to remove socket Lutron – LEAP Motor control driver Lutron – LEAP Occupancy Driver for QSX Lutron – LEAP CCO driver Nintendo Switch LG 2022 Bug Fixes Samsung 2022 Bug Fix Sony 2022 TV additional models Yale Real Living End-of-Life Sony 2022 TVs Linn DS and Kustom updated drivers Control4 V7 Driver for ClareVision Cameras and NVR’s See More Drivers Here |
| Tips and Tricks Did you know that you can quickly filter and search for drivers on the Snap One portal? Check it out here. Carbon Mount Resources If you’re speccing a new Strong Carbon series mount for your next install, don’t forget to check out the Strong Carbon Wall Mount Flow Guide, Strong Carbon Ceiling Mount Flow Guide, and the Strong Carbon Mounts Calculator (if using Chrome, right-click the link and Save As to download). Modern supercars are mostly made of carbon… including the driver. Time to Share Your Tips and Tricks! We want to hear more from YOU! (Yes, you.) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Caring: Submit Your Tip Here |