| Hey, Smart Home Pros! I can’t believe it’s November already! For those in the United States, it’s time to talk turkey and join in on the nationwide Black Friday chaos… if you’re brave and determined. More importantly, Thanksgiving reminds us to slow down and reflect on what we are thankful for. I won’t bore you with my entire gratitude list, but I will share one. Thank YOU for reading this newsletter! If you made time in your busy day to read this, you are the reason why we continue to cook up the monthly Tech Newsletter. Now that we’ve covered the “thanks,” let’s move on to “giving.” It’s time for beans, greens, potatoes, tomatoes, ham, lamb, new product features, Smart Skills, KB articles, tips, tricks, and more! P.S. I’d like to add a shout-out to the internet for allowing me to avoid the crowds and score deals from the comfort of my home. We all can’t be determined and brave. Happy Thanksgiving! Holly Bechtler Technical Writing Operations Specialist |
| Winner Winner Turkey Dinner Our Professional Certified Network Administrator training won the CEDIA award for “Best Training Programme in APAC” (Asia Pacific)! It’s no secret that a reliable network leads to a reliable, high performing system and happy customers… which means fewer truck rolls for you. Read more on how to sharpen your networking skills here. | |
| All You Scan Eat, Doc The last dinner roll isn’t the only thing we’ll be swiping this season! We know your time in the field is precious, so we created this mobile-friendly document to help you install a CORE Controller in no time! It’s as easy as pie: Scan the QR code to get started on your phone. Swipe through the animated pages to understand the important points around your CORE controller install. Click through to the Tech Community for full documentation. | |
| Not Your Average Pumpkin Patch Our high speed Wirepath Cat6 ethernet patch cables just got more convenient for you in the field! The 25 count bulk pack is now packaged in a Wirepath Cat6 Ethernet Patch Cables box. This durable box features a large opening for accessibility, and a handle for easy carrying. It even comes with a cable use chart for tracking inventory if you need it. Choose between one, three, five, or seven feet. | |
| What role do green beans have in Thanksgiving dinner? The casserole. |
| Meat Your Technical Support Agent! You may have spoken to Rachel Johnson if you’ve contacted Technical Support. Rachel is one of our Level-3 Tech Support agents based in Eagle Mountain, Utah. She supports technicians through the Network, Network Tier 2, and Network Premier queues along with After Hours and Chat Transfer. She also trains new hires and answers questions for the team. Her extensive knowledge and background with Pakedge makes her a vital resource for internal teams and Partners. When she isn’t supporting our Partners and her team, she enjoys reading, woodworking, and other crafts. |
| An A-Maize-ing New Micro-Certification Is Here! If you are preparing to dive into the low-voltage lighting market, take advantage of the Control4 Vibrant Linear Lighting Micro-Certification. Sign your team up for the new Vibrant Linear Lighting Solution Certification Course so they can learn about the many low-voltage applications and best installation practices. Module 1: Basics Module 2: Design Module 3: Plan and Bill of Materials Module 4: Installation Module 5: Integration Enroll Now | |
| Butter Check Out This Wi-Fi Compatibility List This Tech Community article lists reported Wi-Fi compatibility issues collected by our support and engineering staff, and suggests configuration based resolutions to help you work around them. The topics range from WPA3 Mixed Encryption, DFS Channels, 5GHz Channel, and Fast Roaming. Why didn’t the chef add any spices to her Thanksgiving roast? She didn’t have the thyme. |
| Knowledgebase New or updated articles: Composer 2.10.6 Download – Supported Legacy Versions (new) Pulse-Eight Video Matrix IR Emitter Compatibility (new) Wi-Fi Compatibilities (updated) Understanding Spanning Tree Protocol (STP) & Best Practices. Updated with a verification step and links to reformatted switch setup guides: Araknis 210/310 series Pakedge MS series Pakedge 24 port SX series Pakedge 8 port SX series Pakedge S3 and S3L series |
| Thank You for Joining Us at CEDIA The Snap One Education team taught 16 total classes at CEDIA—that’s a whopping 1,125 technicians attended. Thank you for choosing to learn with us! | |
| Snap One Webinars We have new webinars coming your way! See the full training calendar here, or check out the links below. Intro to ClareOne (Recurring Webinar Series) Clare FusionPro (Recurring Webinar Series) ClareVision (Recurring Webinar Series) | |
| In-Person Josh.ai Training at Snap One Partner Stores Don’t miss our Josh.ai Technical & Sales Training Events at select Snap One Partner Stores. See the list of upcoming events below: SCOTTSDALE. AZ – NOV 15: A.M. ROCKVILLE, MD – NOV 17: A.M. / P.M. SALT LAKE CITY, UT – NOV 17: A.M. What do turkeys eat for dessert? Peach Gobbler. | |
| We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or Updated Drivers: Sinope Zigbee Thermostat – updated driver Epson Additional Projectors FX Luminaire – Updated driver with color and light temperature support See More Drivers Here |
| Tips and Tricks Get Ahead of the Carve on OvrC and Pakedge Compatibility If you want to add your Pakedge devices to OvrC, check out these compatibility charts regarding Pakedge routers, switches, wireless devices, and power products. Your Post-Feast Refresher Here is a brief overview on how to make Room Endpoint Connections in Composer Express: Step 1: Navigate to the Room Endpoint connection screen. Step 2: Select the Endpoint and the intended destination device. Step 3: Verify the connection destination and make the connection. Check out this Smart Skill to view a demonstration! Q. How many tales can a tall turkey tell if a tall turkey told tall tales? A. A tall turkey can tell many tall tales if the tales are more tasteful than the turkey… Your Discussions Matter! Every time you engage in the Discussions page in the Tech Community, you improve our search engine. More participation = better answers! Discussions contain helpful tips that are just as searchable as Knowledgebase articles. Every piece of information builds the Tech Community to be the central location for technical information. Time to Share Your Tips and Tricks! We want to hear more from YOU! (Yes, you.) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Scaring: Submit Your Tip Here |