| Hey, Smart Home Pros! Oh, February. Love is in the air. Heart-shaped chocolates and the same three colors of roses overflow from every public market and street corner. Dating apps are in full swing. If you aren’t braving crowds by going out for Valentine’s Day, maybe you’re using your high-speed network to watch a movie or set your dinner scene with some music and vibrant lighting. Or maybe, it’s just an ordinary day of bingeing the newest Netflix series, playing video games, and swiping on Tinder. Regardless of your Valentine’s disposition, we just wanna say we love you a whole watt. You’re our everything bagel; we donut know what we’d do without you. So in the spirit of cheesy Valentine’s traditions, please accept this less-than-brie-lliant poem. Control4 is red, OvrC is blue, Stay tuned to see new product features, Smart Skills, KB articles, tips tricks and more! It’s our gift to you. Happy Valentine’s Day! Your Not-So-Secret Admirer, Holly Bechtler Technical Writing Operations Specialist | |
Did You Fall From Heaven? I Found Your Halo Cue the hallelujah chorus! The Control4 Halo Remote is available for preorder! Preorders for the Halo Touch will be available late Q1 to early Q2. So what makes the Halo family so heavenly? Capable of media browsing, device control, and scene selection for AV, lighting, comfort, and security New UI design language is more user-friendly and customizable Backlit buttons are easy to use in the dark Wi-Fi strength increased 3–5× over Neeo and supports both 2.4GHz and 5GHz bands New Voice button dynamically functions as a Siri Remote for Apple TV or Xfinity Voice Remote for Xfinity boxes Ultra-low power processor for extended battery life If asleep, a button press wakes Halo and executes the command Includes a “Find remote” function that can be accessed from a Control4 Touchscreen, the Control4 App, or voice command Provides at-a-glance troubleshooting information Your customers can take advantage of the “First Time User Experience” via their smartphone to install their Halo and Halo Touch in minutes OvrC gives you access to battery-charging data and Wi-Fi connectivity statistics, providing valuable insights on use so you can optimize the customer experience Note: Halo remotes require OS 3.3.2 Read More About Halo and Halo Touch in The Tech Community | |
I Can’t Imagine a Life Without You, OS 3.3.2 Control4 OS 3.3.2 holds the key to my heart. By heart, I mean successful integration with new products! This release includes a new Daylight feature that automates Vibrant tunable white LEDs to warm, cool, brighten, and dim throughout the day to match the progression of natural sunshine. The update also adds the fully featured Voice Coordinator Agent and provides drivers for Luma x20 IP cameras and NVRs, as well as drivers for Halo and Halo Touch. Halo: Deep Sleep Timeout period to extend battery life (Halo and Halo Touch) Digital Labels and programming for the Custom Buttons (Halo only) Note: Like Neeo, these drivers cannot be found in the Online Database nor the My Drivers tab, because the drivers auto-add through the Halo Setup Wizard (FTUE). Luma X20 IP Cameras: Using a Control4 touchscreen or the Control4 App (for iPhone or iPad, Android phone, or tablet), customers can try out these new features and controls to: View live video from grid view Rearrange cameras through the UI with the new button at the top right Set camera settings and configurations (including trip lines, motion zones, and PTZ controls) can be set from the camera’s individual Live View page. Are you Wi-Fi? Because I’m totally feeling a connection. | |
We’re Meant to Be, Luma X20 The air may be buzzing with romance, but it’s also buzzing with excitement! The new generation of Luma surveillance is born. The Luma X20 IP family provides an all-new end-to-end solution with IP cameras, NVRs, OvrC integration, and end-customer app and OvrC experiences. New and improved end customer app: No plugins needed for desktop/web viewing with Luma View! Faster setup: OvrC integration for full camera configuration. Good things come in small packages: up to 30%smaller form factor for more discreet installs (vs. Luma X10 models). Intelligent analytics = smarter events: AI power inside every IP camera, and advanced event support in NVRs. Includes advanced human, vehicle, and non-motor vehicle detection; as well as AI-filtered events that reduce false notifications and enables fast filtering in the all-new Luma View app. Higher video quality: Up to 8MP cameras, and NVRs that can record 8MP on all channels simultaneously. Available options for IR, Starlight and Color at Night: Luma X20 IP cameras offer a variety of options for low-light viewing, including new Color at Night offerings that show full color in nighttime settings. Color at Night cameras produce a clearer scene from the most minimal sources of ambient light. Deeper integration: with Control4, get live thumbnails, automatic resolution detection, advanced event triggering; plus all products are ONVIF conformant and NDAA compliant Check out Luma X20 technical documentation and Smart Skills in the Tech Community! Are you Siri? Because you autocomplete me. | |
| We’re Swiping Right on This Luma X20 Quick Start Guide We know how important it is to use your time in the field efficiently. We also know that you need product documentation at your fingertips during an install. Thanks to the QR code and swipe format of the Luma Quick Start Guide, you’ll find everything you need in an instant! Simply scan the QR code on the product box for setup, mounting instructions, information on OvrC integration, Tech Community resources, and more!  Your eyes are like IKEA. I’m totally lost in them. | |
Meet Your Technical Support Agent! You may have spoken to Robert Gibbons if you’ve contacted Control4 Technical Support. Robert is a Level-2 Tech Support agent based in Orange, CA. He supports our Partners through the Control4 and Control4 Tier 2 queues. Robert recently won the TRUE GRIT award for Snap One Technical Support, which recognizes our Tech Support agents for offering top-notch support to our Partners! His teammates characterize him by his passion for helping our Partners and fellow team members. He often trains new hires and supports questions outside of his shift. When he isn’t offering top-notch support, he enjoys playing video games and discussing game theory and music. His top three favorite games are World Of Warcraft, the Mass Effect Trilogy, and Heroes of Might and Magic 3. (Robert even met his wife playing World of Warcraft “many moons ago”!) Are you a fan of Nintendo? I think Wii would go well together. | |
There’s So Mush-Room in My Heart… I Mean in OvrC If you use OvrC on sites with multiple rooms and lots of devices, you have probably experienced the challenge of finding specific devices or groups of devices. We’re excited to say that we can help! OvrC has made several improvements to the Device list and introduced the Rooms feature to help you organize your device list for more efficient navigation when you need it. You can now create rooms for different floors, business departments, or other spaces on site. Device list improvements include: Bulk actions Filters Grouping by room Sorting Resize and reorder columns Add or remove columns Search Quick links to access the local user interface (UI) or go directly to the room in which a device is located Learn how to create rooms and use the device list improvements in the Tech Community! Are you Times New Roman? Because you’re totally my type. | |
| Knowledgebase New or updated articles: How to Add Users to Your Snap One Account (new) OvrC Network Health (new) OvrC Rooms & Device List (new) Halo Remote Articles, Videos, and Documentation (new) Resetting the Halo Remote to the First-Time User Experience (new) Luma x20 Articles, Videos, and Documentation (new) WattBox Best Practices + Troubleshooting + More | |
| Snap One Webinars We have new webinars coming your way! See the full training calendar here, or check out the links below.  Luma X20 Technical Training Simi Valley, CA- February 7th San Diego, CA- February 7th Van Nuys, CA- February 9th Riverside, CA- February 9th Elk Grove Village, IL- February 21st Las Vegas, NV- February 21st Edina, MN- February 23rd Scottsdale, AZ- February 23rd Kirkland, WA- February 28th Beaverton, OR- March 2nd San Jose, CA- March 7th Norwalk,CT- March 7th Sacramento, CA- March 9th Plainview, NY- March 9th Intro to ClareOne (Recurring Webinar Series) Clare FusionPro (Recurring Webinar Series) ClareVision (Recurring Webinar Series) Your smile is more refreshing than my F5 key. | |
| Smart Skills Check out these new or updated Smart Skills that are now in our Tech Community: Configuring Intrusion with Human and Vehicle Detection on Luma X20 Cameras in OvrC (new) Configuring Line Crossing on Luma X20 Cameras in OvrC (new) Adding Unassigned Cameras to an X20 NVR in OvrC (new) Configuring a Luma Camera SD Card for 24/7 and Event Recording in OvrC (new) | |
| New or Updated Drivers: Samsung TU7000 Series- Black Friday Models LG Projector- HU915QB-GL\QE-GL See More Drivers Here | |
| Tips and Tricks For Watt It’s Worth Whether you’re rehearsing pick-up lines for your Valentine’s date or improving your efficiency on the job, the same rule applies: practice makes perfect! We can’t promise the pick-up lines will work, but we can promise you’ll be a more successful installer if you follow this WattBox Best Practices guide. Contents include: Best Practices: Power Load Best Practices: Installation Configuring Backup Power WattBox Troubleshooting Overcurrent Protection Mode WattBox Installation/Checklist UPS Battery Duration Worksheet Load Calculation Worksheet Do you like raisins? No? How about a date? | |
| We Value Your Feedback in the Tech Community! The best part about a community is that it holds space for us to share knowledge and to work toward common goals. If you read a KB article or watched a Smart Skill, let us know if and how it helped, and/or how we can improve! 1. On the top right hand corner of the article page, click the thumbs up or thumbs down icon to let us know if you recommend the article. 2. Select an option from the Choose a general reason list to let us know how the resource could have been more helpful. 3. Enter any additional feedback in the Description field. 4. Click Submit.  We Care About Your Discussions! Every time you engage in the Discussions page in the Tech Community, you improve our search engine. More participation = better answers! Discussions contain helpful tips that are just as searchable as Knowledgebase articles. Every piece of information builds the Tech Community into the central location for technical information. I love you from my head to-ma-toes. Time to Share Your Tips and Tricks! We want to hear more from you (yes, you!). We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Caring: Submit Your Tip Here | |