Month: July 2023

bookmark_borderIssue 50 – A Midsummer’s Night Read

Posted on by Holly Bechtler
Hey, Smart Home Pros!
As we start the second half of 2023—and July 2 was the exact middle of the
year—you might want to take a moment to ask yourself, “Where did the first half of the year go?”

Never mind that! Let’s celebrate how far we’ve come and look forward to another six months of awesomeness—and there’s a lot to anticipate! 

July features a wide assortment of holidays, including International Joke Day (July 1), International Kissing Day (July 6), World Chocolate Day (July 7), International Chess Day (July 20), and Bagpipe Appreciation Day (July 27). For national holidays, we have Canada Day, Independence Day, and Bastille Day… and maybe one or two others I’ve missed.

Why so many celebrations? Because when people have custom home and outdoor experiences, they want a good excuse to hold parties! Also, your awesome work turns even a half-day off into a refreshing staycation. 

So, spend a few moments off your feet, enjoy some chess, chocolate, or a good smooch, and celebrate these exciting new product features, KB articles, tips, tricks, and more! 

Happy Half-Year Holidays!
Holly Bechtler
Technical Writing Operations Specialist
X20 Marks the Spot
The new Araknis X20 routers are here—and so is all the information you need to install them. Get the best features, and ensure your networks are ready for 2.5G internet (whenever it gets here!). 

Documents:
Tech Community Articles:
I’m not sure I like this blender… It’s giving me mixed results.

Tech Community, Now With 100% More Redesign
We’ve added a lot of love to the Tech Community, including a friendlier interface that makes the most important and most effective features easier to find.
  • Search is the best way to find answers! No need to raise your hand—just ask, and we’ll provide them.
  • Important links—like Known Issues, Device Resets, Contact Support and more—now sit right up in front, like the smart kids in class.
  • Speaking of smart kids, we’ve added Education and Training links as well! We know you love our micro-certifications and webinars!
    Visit the Tech Community and try the new features right now!
     
    Knowledge is knowing tomatoes are fruit. Wisdom is knowing not to put them in a fruit salad. 
    Real Talk: OvrC Ask Me Anything

    Honest answers to real questions from integrators: Watch or listen to our Ask Me Anything (AMA) Session about OvrC. For 30 minutes, we discuss your concerns, evaluate your feature requests, and explain the direction OvrC is headed in. We dive deep into best practices and critical information that you, our valued Partners, need every day.

    Watch or Listen
    I told a joke during my last webinar, but no one laughed. Turns out I am not remotely funny.
    Meet Your Technical Support Agent!



    Level 1 Tech Support agent Kaitlyn Tokay is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our partners.

    Based in Charlotte, Kaitlyn supports you with our Clare, Binary, Episode, Luma, OvrC, Strong, and WattBox product brands as well as all third-party brands. As expected, teammates and Partners have a lot of great things to say about her. 

    One teammate said, “Kaitlyn has gone above and beyond. She really does try to make this the best place to work.” Another said, “On a Friday right before a long holiday weekend, [she] volunteered to stay late and help close down the phones. Thank you very much for the dedication and hard work!” And, according to one Partner, she’s “always on the ball!”

    When Kaitlyn isn’t impressing her teammates and our Partners, she enjoys the great outdoors through gardening, hiking, canoeing, and camping. And, of course, she loves spending time with her friends and family.
    A Plug Regarding X20 Plug and Play

    Remember, Luma X20 cameras are not quite plug-and-play with Luma X10 NVRs, but that doesn’t mean you can’t make them work quickly! This article shows you how to do it.

    Jokes become dad jokes when they are fully groan. 
    Knowledgebase

    New or updated articles:
    PCNA Update

    We are continuing to work on making PCNA available for purchase on the Snap One website, and smoothing out the remaining wrinkles in your PCNA experience at the same time. 

    PCNA is still temporarily unavailable for purchase through the Snap One website. We expect testing and reintegration to be finished this month. Thank you for your patience as we work to make PCNA accessible to all Partners! 
    Snap One Training Opportunities

    New opportunities to upgrade your knowledge and skills are coming your way! See the full training calendar here, or check out the links below.
    Local Trainings

    Designing Vibrant Systems & Programming Automated Lighting:
    Webinars

    Introduction to Clare FusionPro and ClareVision: 
    Why are skateboards a good investment? Because they’re easy to flip.
    New Drivers
    • McIntosh MX180
    • Panasonic 2023 TVs
    • Confio Puck
    See more drivers through your respective web portal: 

    Snap One Portal Users
    Control4 Portal Users
    Control4 EMEA Portal Users
    Tips and Tricks

    Known Issue
    Are your Intercom Anywhere calls not displaying video on AT&T? See this article.
    Time to Share Your Tips and Tricks!

    We want to hear more from you (Yes, you!) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians!
    Sharing is Caring: Submit Your Tip Here!