Hey, Smart Home Pros!
| Oh, December. It’s impossi-bell not to feel festive right now. Whether you celebrate Hanukkah, Kwanzaa, Christmas, or plan to join the festivities for New Year’s or Omnisoka, we sincerely hope you have a tree-mendous holiday season. Before we raise our final mistle-toast and get Santa-mental, it’s thyme to stuff your stockings with the latest news, tips, tricks, and more! There’s snow time like the present to branch out, glow up, and be your best elf. Happy Holly-days! “Deck the halls with boughs of” Holly Bechtler Technical Writing Operations Specialist |
Here’s a Couple of PCNA Santa Clues
| We know that you’ll be signing up for PCNA soon – you are such a smart person, after all – so here’s some historical insight into PCNA scores when setting up Wi-Fi access points. (In other words, pay careful attention to these areas.) Over the last year, 95% of participants did assign most access point settings correctly. The settings that frequently cost people points were: |
- Setting up a 5 GHz guest network
- Access point radio channel selection
- Transmit power
| Pass rates varied by scenario, some reaching as low as 75%. You may think 75% isn’t all that bad, but to put it in perspective, Wi-Fi is the part of the network your customers interact with the most often. Did you hear about the angry snowman? It had a meltdown. |
Can We Get a Watt-Watt?
| If you install an 800 series Wattbox® PDU with one of our Wattbox OvrC®-enabled UPS items, you may encounter sites where you need to adjust the voltage range for use with a generator. With firmware version 2.5.0.8 or later, you can adjust the voltage range of any WattBox 800 PDU in OvrC! |
| Read more in the Tech Community Note: This feature is not available for International WattBox PDUs. Compatible UPS items include WB-OVRC-UPS-1100-1, WB-OVRC-UPS-1500-1, and WB-OVRC-UPS-2000-1. Why does Santa always go down the chimney? Because it soots him. |
Luma® NVRs Now Feature Myrrh Channels Than Ever!
| You ask, and Snappy Claus delivers. For the first time ever, the Luma Surveillance line offers both 16- and 32-channel NVRs! The new high-capacity Luma 420 Series 16-Channel NVR and Luma 820 Series 32-Channel NVR both offer enhanced processing power, improved performance, and wider bandwidth capabilities – allowing for higher resolution cameras up to 12MP! Even simple things can turn a good install into a great one, so these NVRs also include integrated power supplies for cleaner rack mounting and wire management, and dual Ethernet ports for backup in the event of a network failure. Check out the Installation Guides for more product features and learn how these NVRs can make your install experiences sweeter. I hope I get a broken drum for Christmas – you can’t beat ‘em! |
Meet Your Technical Support Agent!
| Technical Support Agent Philmore Collins is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One™ technical support agents who provide top-notch support to our Partners. Philmore is based in Greenacres, Florida, and supports our Control4® Partners. He’s been a valuable member of our Tech Support team since late 2022, working in the field and gaining extensive knowledge of our Snap One offerings and third-party products. His teammates characterize him as being “very humble, kind, and always willing to lend a hand on anything that is needed.” “Not only does he ask great questions while troubleshooting a variety of systems with our Partners to help resolve their issues, but he does it with a positive attitude that our Partners can enjoy and have fun with.” When he isn’t offering top-notch support at work, he enjoys exploring nature trails, soccer, and gaming. His favorite video game subgenre is survival. What’s a snowman’s favorite food? Brrr-itos! |
Knowledgebase
| New or updated articles: |
- How to Register a Control4 Controller in OvrC – Beta (new)
- OS 3.4.0 Lua Drivers Patch (Broker Error Connecting to Project) (new)
- How to Use an 800 Series WattBox PDU and OvrC-enabled UPS With a Generator (new)
- Spotify with Control4 Now Supports “Recently Played” (new)
- Control4 Remote Access Not Connecting With IPV6 Change On Certain Android Phones (updated)
- How to Set Up Auto Renewal For a 4Sight® Subscription (updated)
- Controller Will Not Register or Update Because Connected to Beta Server (updated)
- Connecting to a Control4 System on iOS 14 (updated)
| New and updated product documentation: |
- Luma Bridge Quick Start Guide (new)
- Luma Bridge Installation Guide (new)
- Luma 420/820 NVR Installation Guide (new)
- Luma 420/820 Hard Drive Installation Guide (new)
Smart Skills
| New or updated Smart Skills: |
- Smart Skills: Registering a Control4 Controller Using OvrC (new)
- Smart Skills: Configuring a Preset Circadian Daylight Program Using the Daylight Agent (new)
| Why is everyone at the North Pole thirsty? There’s no well. |
Snap One Training Opportunities
| See the full training calendar here, or check out the links below. A snowman turned to his friend and asked, “Do you smell carrots?” |
| Events: |
| Stop by and visit us at booth 2L130 in Hall 2 (Residential and Smart Building) at ISE in Barcelona! Use code AVI002DW for a free expo-only pass. Click here to register Santa Claus never pays for parking, it’s always on the house! |
Drivers:
| New Drivers: |
- Epson
- EB-L730G
- IC Realtime
- IPFX-P4032X-IRW1
- IPFX-P4032X-IRW2
- IPMX-E40F-ADW1
- IPMX-E40F-IRW1-AI
- IPMX-D40F-IRB2
- IPMX-D40F-IRW2
- IPMX-D40F-W1
- IPMX-B40F-ADW1
- IPMX-B40F-IRB2
- IPMX-B40F-IRW2
- IPFX-B40V-IRB2
- IPFX-B40V-IRW2
- IPFX-D40V-IRB2
- IPFX-D40V-IRW2
- IPFX-E40V-IRW2
- IPMX-B40F-W1-LED
- IPMX-E40F-W1-LED
- IPMX-W40F-IRW2
| Updated Drivers: |
- Samsung
- QE75LST7TCUXXU
- Dish Hopper/ Joey
- Updated commands for Android-based devices
| See more drivers through your respective web portal: Snap One Portal Users Control4 Portal Users Control4 EMEA Portal Users A large icicle fell on my head last night. It knocked me out cold. |
Tips and Tricks
Sleigh Cyber Security With These Password Best Practices
| The best way to protect your systems from cyber threats is with a strong password. The longer and more unique your password, the more difficult it is to crack. It’s easy to make a password that’s hard to crack: Make your password at least 12 characters long (longer is always better) Include caps, numbers, and special characters (most people use all lowercase letters) The challenge is to make a password that is also easy to remember. Read more tips in the Tech Community What do you call an old snowman? Water. |
Time to Share Your Tips and Tricks!
| We want to hear more from you. (Yes, you!) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians! Sharing is Caring: Submit Your Tip Here! |