Technology is like a box of chocolates. Unless a clear product description is included, you don’t know what you’re going to get (until you take a byte). Consider this month’s edition a small token of our affection – your personal, heart-shaped user guide for the numerous products you support. We’re passionate about sweet new product features, tips, tricks, and more, but our favorite flavor is helping you succeed. You auto-complete us.
P.S. Are you the Tech Community? Because you’ve got everything I’ve been searching for.
Choosing The One is All About PoE Budgeting
In life, love, and business, meticulous decisions are a must. Lucky for you, we’ve written a guide to help you find the Right One (PoE switch for your application, that is). Those who proactively calculate the total PoE budget required by connected devices are more likely to spec the proper switch for the installation. An underperforming PoE switch can cause avoidable performance & reliability issues throughout the system, so choosing the proper PoE switch saves time and money. Find how much PoE a product requires, and the total PoE a switch can offer, under the Specs tab on the product page.
Note: The most common mistake technicians make when calculating PoE budget in an existing install is only looking at the current power consumption shown on the switch’s web GUI/OvrC. This means when devices operate at peak PoE consumption, your switch may not provide enough power, which can cause a variety of issues.
Before you marry a person, make them use a computer with slow internet to see who they really are.
We’re Really Connecting Over Control4® Connect and Assist
We’re proud to announce our new software and support solutions for our U.S. Control4 Partners! Control4 Connect and Control4 Assist have been in development for over a year in collaboration with our Partners to enhance the end customer experience, simplify our Partners’ lives, and drive their growth and profitability.
Join us to learn more about Connect and Assist in our Ask Me Anything (AMA) sessions. Our Leadership team will give you an overview and answer your questions.
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Lots to Love in the Latest Vibrant® Linear Lighting Launch
In the year since we unveiled the Vibrant Linear Lighting Micro-Certification, we’ve analyzed course data and gathered feedback and suggestions from local training. Now, it’s even better, thanks to the following updates:
Reorganizing the course to improve the flow
Adding and updating Axxess control content
Updating DMX sections to include accurate, practical diagrams
Updating the learning assessments
Updating navigation control
These updates went live in January. Technicians already enrolled do not need to re-enroll. However, technicians in the middle of a course will restart that course.
See how to enroll in the Vibrant Linear Lighting Micro-Certification here.
Luma® VMS Brings Cameras Together
On January 31st, we released the Luma Surveillance VMS. This application leverages OvrC ® to help you monitor cameras across a large territory. Its user permissions, virtual mapping, alarm configuration, customized linkages, and more will help to make the most of your system.
The VMS docs start here, and include a link to the free software download. Be sure to review the technical specs (VMS requires a LOT from your computer) and follow the quick-start guide for the easiest experience.
Me without you is like aSentenceWithoutSpaces.
This Month’s Passionate Problem-Solver
Technical Support Agent Daniel Rodriguez is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners.
Based in Houston, Texas, Daniel specializes in networking support. He’s noted by his teammates for his attention to detail, positive attitude, and willingness to go the extra mile to assist them as well as our Partners.
“Daniel is a great internal resource who is always willing to answer questions or help others troubleshoot.”
“He makes an extra effort to help our Partners’ systems run efficiently.”
“Daniel’s communication skills are top-notch. He makes a point to explain the ‘why’ behind any changes he makes to educate our Partners, and strives to help their day go more smoothly.”
When Daniel isn’t offering top-notch support, he enjoys cooking, trying new restaurants, and riding bikes along local park trails.
My sister married a novelist. She finally found Mr. Write.
Why did the banker break up with her boyfriend? She could tell he was losing interest.
Configuring MultiView in Control4 for B-960 MOIP Receivers
MultiView (MV) allows you to configure multiple windows with individual sources to a single B-960 receiver.
To configure MV in Control4:
Create the MV Preset in the B-960 Receiver driver.
Create a Macro.
Program the MV Preset.
Note: Sources in an MV session cannot be streamed elsewhere until the session ends. These instructions include a Macro configuration to ensure the B-960 transmitters and transceivers disconnect so they can join the MV session.
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Configuring PIP in C4 for MOIP
B-960 MoIP Picture-in-Picture (PIP) requires you to create a PIP Preset in the B-960 MoIP receiver driver and program the use case. Learn how to program motion from a camera to trigger PIP on an output for 15 seconds in the Tech Community.
I used to date someone who reported the weather. We had a stormy relationship.
Adding an SD Card to the Luma 420 PTZ
The 420 PTZ has an SD card slot on the inside of the camera housing. This KB article shows you exactly where it is.
Known Issues With the Luma 420 PTZ
We are aware of a few issues with the PTZ, so you should be aware, too. Rest assured we are working on fixes for each of these.
PTZ cameras have separate presets from the NVR
You cannot call a preset while the camera is engaged in smart tracking
When using a PTZ through Control4, you cannot call a PTZ function
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Time to Share Your HeartTips and Tricks!
We want to hear more from you. (Yes, you!) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians!
