Hey, Integrator Pros!
| In the northern hemisphere, we’re in the Happy July! Holly Bechtler Technical Writing Operations Specialist |
Illuminating Common Luma® Questions
| If your client has a Luma x10 or x20 surveillance system, you have likely asked a common question: “How Do I… ?” We know that finding information quickly is important, so we created the How Do I… ? page in the Luma x20 documentation. |
| Reference this page for x10/x20 questions, software/firmware questions, PTZ questions, and more. If you don’t find your answer here, search the Tech Community. |
| Where is the capital in Washington, D.C.? At the beginning. |
Searching For Weiser® or Kwikset® Drivers?
| Because Kwikset goes by Weiser in some countries, the drivers have been updated to include both names so you can search for either brand in Composer Pro. While this recent update improves search functionality and adds clarity, driver functionality is not impacted by this change. Note: When searching for Weiser or Kwikset drivers, set the Manufacturer filter to All. |
| What do you serve with cheese on Canada Day? Fire-crackers. |
Update Your Firmware: Legacy Firmware Vulnerability on Araknis® x10 Routers
| After a thorough investigation, Snap One identified a broad, external brute force attack targeting Araknis x10 routers running outdated firmware (prior to November 10, 2021) as well as devices with open WAN-side ports. This included some AN-110-RT-2L1W, AN-110W-RT-2L1W-WIFI, and AN-310-RT-4L2W routers that were manually configured by installers to open these ports. The specific vulnerabilities used in these attacks had already been discovered and closed in Araknis firmware released on November 10, 2021. If you believe your device has been compromised: |
- Use OvrC® to update all devices to the latest firmware available, but specifically Araknis AN-110-RT-2L1W, AN-110W-RT-2L1W-WIFI, and AN-310-RT-4L2W routers.
- Follow the update with a factory default. This ensures the router operates from a factory fresh state, which resets any of the manual settings mentioned above
| Read more details on this attack, its causes, and best practices you should follow in the Tech Community. |
Snap One and Resideo
| You may have heard that Snap One was purchased by Resideo on June 14, 2024. The purchase was driven by Resideo’s respect for our products, education, support, and Partner relationships. So, what does this mean for you? Well, right now, nothing. Everything is moving forward as we’ve always done it. However, you can expect to see more in the future: more brands you can shop, more places to pick up gear, more Tech Community improvements, and more education to fill your brain. |
| Why does the Statue of Liberty stand in New York Harbor? It can’t sit. |
Meet Your Technical Support Agent
| Technical Support Agent Tyler Buell is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners. Tyler is based in Magna, Utah, and specializes in chat and email support for Control4® and Omni channel. His teammates have plenty of great things to say about him. “Tyler has an aptitude for understanding and deploying custom programming solutions in Control4 systems. He is especially skilled at designing responsive systems that require little input from the user to meet their needs. If anyone needs custom programing assistance, Tyler is your guy.” “Tyler has an aptitude for understanding and deploying custom programming solutions in Control4 systems. He is especially skilled at designing responsive systems that require little input from the user to meet their needs. If anyone needs custom programing assistance, Tyler is your guy.” Tyler’s longest-running hobby has been building and maintaining his own Control4 system. As a father of two young kids, his recent hobbies include home projects and Legos. |
| Where was the Declaration of Independence signed? On the bottom of the page. |
Knowledgebase
| New or updated articles: |
- Luma Insights: Subscription Tiers and Pricing (new)
- Selecting MTP®/MPO Fiber Cables for Araknis QSFP Transceivers (new)
- Control4 Devices Requirement: Utilizing Simple Device Discovery Protocol (SDDP) (new)
- SunBrite® Nice (Elan) IP drivers (new)
- CA-1 V2 Automation Controller Information, Documentation, and Helpful Links (new)
- DS2 Driver Version 266 (Firmware 2.43.1) (new) Programming a Source Selection Variable (updated to include a note about the Programming Cycler driver)
| New and updated product reset and restore procedures: |
- CA-1 V2 Device Resets (new)
| New & updated product documentation: |
- CA-1 V2 Installation Guide (new)
- CA-1 V2 Data Sheet (new)
- Control4 Controller Comparison Guide (updated)
- WattBox® Best Practices (updated)
Smart Skills
| New or updated Smart Skills: |
| What’s the difference between George Washington and a duck? One of them has their face on a bill, and the other one has a bill on their face. |
Fine-Tune Your Audio Skills in Automation Programmer
| Mute sound system got you feeling down? The Automation Programmer class will tune out your blues! This in-person course teaches you to integrate audio devices and streaming services into an intelligent Control4 system. You’ll learn how to: |
- Integrate, configure, and program an AV receiver, audio matrix, and multi-zone amp using Composer Pro.
- Control these devices using various methods and choose the one for the best experience.
- Program music to play from the push of a button on a keypad, a touchscreen, or a remote control.
- Program music to play in just one room, or throughout an entire home.
- Use a single button to cycle through multiple stations.
- Apply your own creativity to make musical masterpieces for your customer.
| What’s a firework’s favorite genre of music? Pop-rock. |
Snap One Training Opportunities
| See the full training calendar here, or check out the links below. View archived webinars here. Events: |
| Snap One Partner Store Grand Opening: July 18 in Jacksonville, FL Meet our new team, get in-store specials, and enjoy a catered lunch, drinks, giveaways, music, and more! Register here. |
| The American flag must be highly rated. It has 50 stars. |
| Join us at your Snap One Partner Store for a morning full of networking knowledge as we discuss the following topics together, followed by a Q&A session and lunch: |
- Wi-Fi 7 Understanding & Roadmap
- Snap One Networking Solutions
- Access Point Technology & Deployment
| We’re giving away an Access Networks® Wi-Fi 6 Access Point, so make sure you attend and don’t miss your opportunity to win! Las Vegas, NV | July 11 Lenexa, KS | July 16 New Berlin, WI | July 18 DMV Region-MD | July 23 Philadelphia, PA | July 23 Simi Valley, CA | July 30 Van Nuys, CA | August 1 Cerritos, CA | August 6 San Jose, CA | August 8 Orlando, FL | August 15 Fort Lauderdale, FL | August 20 Jacksonville, FL | August 22 |
Spilling the Liber-tea on WattBox® Best Practices
| The best tool for success is preparation. That’s why we created this guide to WattBox best practices, configuring backup power, troubleshooting and more. If you don’t find your answer here, search the Tech Community. |
| Why are there no Fourth of July knock-knock jokes? Because freedom rings. |
Issue Resolved: Cannot Remove Registration from Controller with Composer Pro
| Composer v3.4.2.709899 or greater adds the ability to unregister a controller in Composer. Read How to Register and Unregister a Controller in Composer Pro for more information. Read about the original issue here. |
| What do you get when you cross Captain America with the Incredible Hulk? The Star-Spangled Banner. |
Drivers
| New Drivers Linkplay Technology Inc. |
- WiiM Pro
- Marantz
- Model M1
| Updated Drivers IC Realtime |
- NVR-EL128
- NVR-EL64
- NVR-EL32 PTZ Camera
- Camera
| Paradigm |
- MRX-SLM
| Somfy |
- Somfy
| See more drivers through your respective web portal: Snap One Portal Users>> Control4 Portal Users>> Control4 EMEA Portal Users>> |
| What do you eat on July 5th? Independence Day-old pizza. |
Time to Share Your Tips and Tricks!
| We want to hear more from you. (Yes, you! ) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians. Sharing is Caring: Submit Your Tip Here! |