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| Hey Smart Home Pros! We live in some strange times right now. I hope you are all healthy, happy, and safe with your families. In this newsletter, we have a few highlights for you, including the updated Triad AMS driver, new Essential Lighting documentation on 110V only and a special experience driver. For a limited-time we’re also offering a series of Technical Education Webinars to help those who are affected by stay-at-home orders or business slow down. Thank you, Ashley Kimsey Education Operations Specialist |
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| GETTING THROUGH THIS TOGETHER Hello All. Hope you and your families are all well. For those of you who are at home, I started to get the sense of what that is like to work at home with a child in my presence. Notwithstanding the great efforts of my wife to try to let me focus, it is hard working at home when you have a child. And, the news is unending on the topic of the virus, which can cause some anxiety in all of us. Given this, I just wanted to send you all a couple of follow-up notes: I ran a company during the dot.com crash and the 9/11 tragedy. The world stopped in many ways for weeks. But, we got through it and emerged stronger than we were when we went into those crises. Then, the depression (not recession) of 2007/2008 came and, once again, we got through two tough years and went on to have our best year after that. Both Control4 and SnapAV got stronger during those times. There is always light at the end of these tunnels. You just have to get through them from a business and a personal perspective. I think the stories I tell my grandchildren will focus on these times of adversity and how teams can use these to grow and prosper. These are crazy times. We will get through it. We will be stronger. We will help each other and need to be there for our families. Thanks for all that you do. John Heyman |
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| NEW HOURS OF OPERATION FOR CUSTOMER SERVICE & TECH SUPPORT Effective Monday, April 6, SnapAV and Control4 Customer Service and Tech Support hours will temporarily be changed.New hours are Monday-Friday, 10 AM to 7 PM EST.Additionally, weekend tech support for Diamond/Diamond Plus Dealers has been temporarily suspendedPlease know our teams remain dedicated to serving you and your business through this time, and we hope you’ll continue to reach out to us with any questions, comments, or concerns. For all news and updates as we respond to the COVID-19 pandemic, please see our COVID-19 Updates page on our dealer portals (depending on which portal you have access to). SNAPAV COVID-19 UPDATES > CONTROL4 COVID-19 UPDATES > ECOBEE DRIVER EMAIL TO SEND TO YOUR CUSTOMERS On the afternoon of Thursday, March 26, we received reports that Ecobee made changes that affected thermostat control in Control4 systems. We sent an email to your customers to help the process of rejoining their Ecobee thermostats to their Control4 systems. DOWNLOAD THE EMAIL HERE > ESSENTIAL LIGHTING DOCUMENTATION—READ UP! Essential Lighting Comparison Table DOWNLOAD HERE > Essential Lighting Professional Wiring Guide DOWNLOAD HERE > NEW AND TRENDING KNOWLEDGEBASE ARTICLES Support Z-Wave Devices Updated Article 1743 Ecobee Thermostats Fall Offline – Access Denied |
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| SPECIAL WEBINAR SERIES Our awesome Education Team has launched a new webinar series to help those who are affected by stay-at-home orders or business slow down. We’ll be holding a webinar each Monday, Wednesday, and Friday until stay-at-home orders begin to lift. Check it out! SEE SCHEDULE ON SNAPAV PORTAL > SEE SCHEDULE ON CONTROL4 PORTAL > SHARPEN YOUR SKILLS WITH LEARNING PATHS Each of these learning paths is a series of education modules that will help hone your skills within certain subject areas. Once you enroll in the course, you will begin with the first module on the list and as you complete each, you’ll be prompted to continue to the next until you’ve completed this learning path. CHECK IT OUT HERE > GET SMART Check out these new Smart Skills: Customizing the My Drivers Tab in Composer Grouping Multiple Sets of Speakers to Act as a Single Zone Using the Triad Power Amplifier NEEO REMOTE SCREEN PROTECTOR BY SYNC ME UP Check this out! One of our Control4 dealers created a cool screen protector for our Neeo remotes. “Like everyone, we love the new Neeo and want to keep it looking great. We came up with a screen protector to save it from everyday use. We have been testing it since a few weeks after the Neeo release to make sure it performs as intended. With rounded corners and beveled edges, it’s hard to even notice it on the screen. We are selling them in 2-packs with installation kits included.” – Rob Martin Owner of Sync Me Up SYNC ME UP WEBSITE TO PURCHASE > |
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HIT THAT RESET  ”Have you tried turning it off and on again?” Now, everyone in the home can be a troubleshooting pro, at least 90% of the time.The next Tech Newsletter-exclusive experience button driver is this cool new Reset Experience Button driver. Power on and off your controlled outlets and PoE devices in style! GET THE RESET EXPERIENCE BUTTON > DRIVER CERTIFICATION We work closely with the device manufacturer to provide product drivers that interoperate seamlessly with the Control4 platform. Check out these new or updated drivers UpdatedTriadAMSDrivers SubZero Baldwin Kwikset Hegel Nuvo McIntosh Pioneer Onkyo Integra InnerRange Invixium Alibi Current Products ViewSonic |