| Hey, Smart Home Ghouls & Goblins! As the leaves turn orange and in the air there’s a chill, we invite you to get cozy and enhance your technical skills! We’ve brewed up tech tales like never before, with exciting new product features, KB articles, tips, tricks, and more. So, grab your wizard’s cap, wand, and favorite treat – it’s time to conjure the best installer on the street! Eat, drink, and be scary! Holly “Queen of Halloween” Bechtler Technical Writing Operations Specialist | |
| Sound So Good… It’s Frightening! | |
| The Episode® Home Theater Reference Series (HTR) is our first-ever reference offering! Guided by our approach of “sound based on science,” the HTR series features: | |
- Timbre matched to other Episode speaker lines
- Inverted ribbed surrounds to increase effective piston area and excursion to behave like an accordion, allowing stretching and greater linear cone excursion – all to prevent sound distortion at high volumes
- CSMs (Coherent Source Modules) that combine a dome midrange and aluminum dome tweeter for efficient response, higher dynamic range, and full-frequency reproduction
- Tonal Balance Controls for bass, midrange, and tweeter that optimize the speaker for the install environment
- Rigid MDF (medium density fiberboard) construction reduces vibration, prevents sound pressure level loss, and delivers cleaner sound
- And more!
| Swing by your local Snap One™ Partner Store and listen for yourself! What sound does a witch’s car make? Broom, broom! | |
| PCNA: Important Note If you registered for Professional Certified Network Administrator (PCNA) certification through either dealer.control4.com or dealer.pakedge.com and have not completed the coursework, go directly to snapav.com/shop/en/snapav/education and click View in the My Courses section to continue from where you left off. After you complete all the coursework, schedule your exam at snapav.com/shop/en/snapav/pcna. To keep up to date on PCNA news, visit the PCNA page in the Tech Community. | |
| Lighting Compatibility Lab Do you wonder if a particular light is compatible with Control4® dimmers? Struggling in Composer Pro to find the optimal dimmer range levels for a light fixture? Our Third-Party Lighting Compatibility Lab offers a free testing service for lighting designers, Partners, and lighting manufacturers. We have expanded our testing capacity at our Lehi, UT facility – most lights can now be tested within a week! When you send in light fixture samples, we test them using several Control4 dimmers and create a detailed report with a graphed dimming curve. We also share the optimal settings we used to test your device. These can be used as a starting point in your customer’s environment. To get started, fill out a Testing Request and send us the light fixture. We will send you the full report and request a return label. Here’s a sample test report, so you can see what you’ll receive: | |
| Spiders and bats are key parts of the eek-o-system. | |
| Patching Pumpkins or Pumpkin Patches? No tricks, just treats. The C4 Authentication Patch addresses an issue where some out-of-the-box CORE series controllers (CORE 1, CORE 3, CORE 5, and CORE Lite) do not connect to Composer Pro. Read more about why this happens, how to identify if you need the patch, and patching instructions in the Tech Community. Why did the ghost cross the road? To get to The Other Side. | |
| Meet Your Wizard… I Mean, Technical Support Agent! | |
| Technical Support agent Ian Weaver is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One technical support agents who provide top-notch support to our Partners. Ian is characterized by his teammates as a “quick learner who is geared up for success.” He never hesitates to offer his support and expertise to his team, and has built great relationships with our Partners. When Ian isn’t offering top-notch support at work, he enjoys the great outdoors: hiking, camping, paddleboarding, and paintballing. How did the zombie become great at trick-or-treating? Dead-ication. | |
| Knowledgebase New or updated articles: | |
- Control4 OS 3.4.0 Release Notes (new)
- Using Luma x10 with x20 Guide (new)
- Luma X20 Articles, Videos, and Documentation (updated with a note that Control4 controllers must be on OS 3.3.2 or higher to integrate X20 cameras)
| New & updated product documentation: | |
- Composer Pro 3.4.0 User Guide (new)
- Composer Home Edition User Guide (new)
- Triad PAMP v2 Installation Guide Halo Remote Firmware v1.6.4 Release Notes (new)
| Zombies don’t eat comedians because they taste funny. | |
| Snap One Training Opportunities See the full training calendar here, or check out the links below. | |
| Training Events Across the U.S. and Canada! On October 19, stop by any of our 42 Snap One Partner Stores between 11 a.m.–3.p.m. for a great time with music, festive food and beer, and live demos. Aren’t sure where your local (but not low-cal) Partner Store is? Get the address here! | |
| Snap One Partner Store Trainings: After Oktoberfest, the Education Team will take a break from training in local Snap One Partner Stores during November and December as we prepare content for 2024. Be sure to take some time to hang with your family and friends and enjoy life. Webinars: | |
| Streamlining Surveillance Installs with Luma® and OvrC® Remote Management – Oct 18th, 2:00 p.m. EST What do you call the ghost of a chicken? A poultry-geist. | |
| Drivers: New Drivers: | |
- Somify:
- POE Motor
- Denon/Marantz:
- DRA-900H
- STEREO 70s
- AVR-X1800H
- Loewe TVs:
- bild i.48
- bild i.55
- bild i.65
- bild i.77
- bild c.32
- bild c.43
- We.SEE 32
- We.SEE 43
- We.SEE 50
- We.SEE 55
- Epson:
- 2023 Projectors
- IDIS Cameras:
- Generic Camera Driver for Fixed, MFX, and Fisheye
- PTZ Cameras
- Planar:
- SLM models
- URL models
- URP models
| Updated Drivers: | |
- Silent Gliss
- Loewe Sl5s
| See more drivers through your respective web portal: Snap One Portal Users Control4 Portal Users Control4 EMEA Portal Users What did the skeleton order with its beer? A mop. | |
| Transferring Cameras from a Luma X10 NVR to an X20 NVR When upgrading a Luma NVR, don’t miss this one step: before you disconnect any X10 cameras from an X10 Luma NVR, log in to the camera’s interface and switch the Basic Network Settings to DHCP. After that, disconnect the camera and connect it to an X20 Luma NVR. Learn more in the Tech Community. If you are using a control system, check out How to Connect an X10 Camera to an X20 NVR, Including Control4 Integration. | |
| Check Your Potential Failure States Know what your project will look like if a particular lighting circuit fails. | |
| Witches and warlocks go to Hogwarts to learn how to spell. Time to Share Your Tips and Tricks! We want to hear more from you. (Yes, you!) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians! Sharing is Caring: Submit Your Tip Here! | |