| Hey, Smart Home Pros! In the U.S.A., November is primarily known for a few holidays. The first is Veterans Day, where we honor more than 19 million men and women who have served in the U.S. military. The second is Thanksgiving, where we give thanks for everything we have. The third comes the very next day: Black Friday, where we frantically buy more. We prefer Cyber Monday, where you can listen to the awesome sound system you designed while shopping online using the high-performance network you installed. In the spirit of giving, read on for the latest news, tips, tricks, and more! May the win be ever in your sales! Holly Bechtler Technical Writing Operations Specialist | |
| OvrC Early Access Beta For Control4® Partner Tools | |
| What’s better than a pre-Black Friday sale? A chance to test the new C4 Controller Registration + Customer Handoff features in OvrC through an early access Beta, of course! If you are not enrolled in the OvrC Beta, you can register for it here. Reimagining the Control4 Partner tools in OvrC provides a more streamlined controller registration and customer handoff process – saving time and eliminating the need for “fake” accounts and shared passwords. You can also use temporary credentials in the Control4 app to validate your work locally or remotely. OvrC is not replacing Composer Pro – you can still register controllers in Composer Pro the old way, but you should consider trying out the new process in OvrC. (We think you will really like it.) I’m going to be spending $1,000 on Black Friday. It’ll be a grand day! | |
| Araknis® 520 Router Bug Fix If you have experienced an SFP port shutdown during the boot process of an AN-520 router, you aren’t alone. Thankfully, we have a fix for that. Update the router firmware to version 1.0.04 through OvrC, or download the firmware and update the router manually. You can read more about what caused the bug as well as the firmware update instructions in the Tech Community. If you’ve seen one shopping plaza, you’ve seen the mall. | |
| OvrC User Guide The OvrC User Guide is your go-to source for learning to use the platform and its newest features. As we continue to improve the OvrC platform and integrate more OvrC features into our products, you can rely on this guide to provide the most up-to-date information, all in one place. I saw a man with one arm shopping at a second-hand store. | |
| Meet Your Technical Support Agent! | |
| Technical Support Agent Waldi Flores is this month’s TRUE G.R.I.T. Award winner! The TRUE G.R.I.T. Award recognizes Snap One™ technical support agents who provide top-notch support to our Partners. Waldi is based in Friendship, Texas, and supports our Control4 Partners. It is no surprise that his teammates had plenty to say about him. “Waldi has proven to be a great asset. He is a fast learner and really hit the ground running.” “Anytime Waldi assists our Partners, they report having great experiences. He can really handle his business.” “He has an upbeat attitude and it feels like he has been a part of the team for years.” When Waldi isn’t offering top-notch support at work, he enjoys hiking, playing soccer, riding motorcycles, and going to the beach. On Black Friday, don’t buy anything with Velcro. It’s a total rip-off. | |
| Knowledgebase New or updated articles: | |
- How to Fix an SFP Port Not Initializing on an Araknis 520 Router (new)
- Control4 Device Must First Be Updated To At Least OS 3.3.1 Before It Can Be Updated To OS 3.4.0 or Later (new)
- Connecting an X10 camera to an X20 NVR including Control4 integration (new)
- How To Set Up An Email Notification To Send A Text Message (updated Verizon info)
- Recovering a Luma® x10 Series Device from an IP Address Change (updated)
New & updated product documentation:
- Episode® Home Theater Reference Series Speakers Install Guide (new)
- OvrC User Guide (new)
- Neeo FW v1.71.7 Release Notes (new)
| Smart Skills New or updated Smart Skills: | |
- Registering a Control4 Controller Using OvrC
- Configuring a Preset Circadian Daylight Program Using the Daylight Agent
| I bought a used TV. It had the volume stuck at full, but it was only $5. I just couldn’t turn it down. | |
| Snap One Training Opportunities See the full training calendar here, or check out the links below. | |
| Automation Programmer Certification Wins Another Award You know how great this training is, so it probably wouldn’t surprise you to learn that it’s won yet another award. AP earned the Smart Building Award for Best Training, handed out at the EI Live! exposition. Make sure every technician in your company gets certified! | |
| I spent 12 hours shopping on Black Friday. When I came back out, my windshield had iced over. I tried to scrape it clean using my store discount card, but I could only get 20% off. | |
| Events: | |
| Stop by our booth at the CEDIA Tech Summits in Newark, NJ, and Long Island, NY, to learn more about our latest products and what’s to come at the Snap One Partner Stores! Click here to register. CEDIA Tech Summit, Newark – November 14th, 7:30 a.m.–4:00 p.m. CEDIA Tech Summit, Long Island – November 16th, 7:30 a.m.–4:00 p.m. | |
| Look at, learn, and evaluate the latest security technologies and solutions by attending ISC East, the Northeast’s leading security and public safety event! Stop by booth #825 to check out what Snap One has to offer. Register with our link and save up to $150! ISC East, New York – November 14th to Nov 16th I bought a vacuum on sale on Black Friday. It sucks! | |
| Drivers: New Drivers: | |
- Marantz
- CD50n
- CD50n EU
- WAC Lighting
- A1G10-DMX
- Sinopé
- WL4210-C4
- Swidget
- R1015SWA
- S16001WA
- SD3001WA
| Updated Drivers: | |
- Pulse-Eight
- Neo:X+
- Neo:XMR
- Neo:XSR
| See more drivers through your respective web portal: Snap One Portal Users Control4 Portal Users Control4 EMEA Portal Users My local boat shop is giving a huge discount on all their galleons and brigantines… it’s the biggest sail event they’ve ever had. | |
| From One Custom Integrator to Another | |
| Custom integrator Naveed Kaymanesh from Sight and Sound Systems uses OvrC not just to reduce service costs, but also to create extra income. As the demand for ongoing customer support continues to grow in the custom integration industry, this Snap One integrator has turned the realities of troubleshooting, system monitoring, and software updates into a subscription-based service plan. “Most of the time we don’t even discuss OvrC or how all of it works, we just tell them that for ‘X’ dollars a month, we will be able to reset your router instantly or fix your TV’s Wi-Fi without scheduling a technician visit, and they get it. They get it right away.” Read more Black Friday at the Geology Museum gift store was rockin’ – there were so many great shales! | |
| Don’t Let Your Customer Cut Costs on Devices It will lead to a less-than-stellar installation experience. | |
| On Cyber Monday, I ordered both an egg and a chicken from Amazon. I’ll let you know. | |
| Time to Share Your Tips and Tricks! We want to hear more from you. (Yes, you!) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to shine a spotlight on you and share your ideas with our awesome community of technicians! Sharing is Caring: Submit Your Tip Here! | |