Category: technical-news

Hey, Smart Home Ghosts! Trick or Treat! Please proceed! Here is something good to read!  It’s that time of year again. ‘Tis the season of creepy, kooky, mysterious, and spooky… or pumpkins, spice, and everything nice. You know which type you are. (If you’re like me, you’re both as long as candy is involved.) It’s also time to gain your monthly knowledge BOOst from our freshly brewed new product features, Smart Skills, KB articles, tips, tricks, and more! Grab a treat and carve out a whittle time to squash your goal of being the most well-rounded pumpkin in the patch. P.S. Thanks for bearing with me through that intro. I considered sticking with a simple skeleton joke but didn’t think you all would find it very humerus. Witching You a Gourd Halloween! Holly Bechtler Technical Writing Operations Specialist

What Do You Get When You Mix Araknis Networks, Wi-Fi 6, and OvrC? You get a powerful potion for a successful wireless network! The world’s first Wi-Fi 6 access point powered by OvrC has risen from the laboratory! Meet the all-new Araknis Networks Wi-Fi 6 820 Indoor Access Point.

Key features include: 2.5 Gbps LAN port-in: Offers support for multi-gig jobs Enhanced SSID customization: Customize fast roaming and band steering per SSID Complete Wi-Fi Management via OvrC: Simple setup for multiple-AP jobs including guest network configuration  4×4 antenna: More powerful connection for more devices with greater throughput so you don’t have to sacrifice network speed for size DFS (Dynamic Frequency Selection) channel support to increase the number of Wi-Fi channels when available Wi-Fi 6: Supports the new standard for increased speed, coverage and capacityCan extend the battery life of Wi-Fi 6 connected devices Supports OFDMA, MU-MIMO, 1024 QAM, and BSS Coloring to optimize bandwidth efficiency, thus increasing throughput while decreasing power consumption Read More

No Need to Fear, OS 3.3.1 is Here! This updated OS will enchant your system with: Recently Played agent and UI CORE 3 and 5 Z-Wave antennas turned on Z-Wave Common Drivers for Lights, Sensors and Relays Lights page UI redesign  Voice Coordinator agent Read the Release Notes here. My wife told me to take the spider out instead of killing him. Went out. Had a few drinks. Real nice guy. He’s a web designer.

These OvrC Improvements Will Come in Candy We’ve sweetened your OvrC experience with the release of OvrC Pro App Version 7.0 and OvrC Cloud App Version 2.37.0! These updates improve the process of adding new locations and enhance third-party product management. OvrC Pro App Version 7.0 Now, when select models of Sony AVRs, sound bars, and line array speakers are paired with an OvrC Pro agent host device (Araknis/Pakedge routers, Control4 controllers, or the OvrC Pro Hub), you will see information for advanced troubleshooting. New capabilities for these Sony products include: Power status and control for all zones Currently selected input status for all zones Volume level status for all zones, plus mute/unmute control Firmware version status and update Improvements made to identifying Sony Bravia TVs that are wirelessly connected to the network so that the existing third-party integration on supported models show up properly in OvrC as Sony devices For more advanced configuration, the local web UI of the device can be accessed remotely using the OvrC WebConnect feature. Read More

OvrC Cloud App Version 2.37.0 Now allows automatic transfer of third-party devices to the location where they were most recently scanned by an OvrC Pro agent.  Note: OvrC-enabled devices (a WattBox, e.g.) still require a manual transfer from one project to another. If the locations are within the same Partner account, this can be done directly within your OvrC account. If the original and new customer locations are tied to different OvrC accounts, then they must be transferred using the Take Over process. “Add Location” Add a new location for an existing customer by clicking the “traffic light” menu on the right-side of the customer row. From there, you can edit customer information, edit location information, or add another new location.

Address Line 2 has been added as a field (without impacting the Google verified address or how the pin appears on the map in OvrC). When the address is selected, it’s broken out into separate fields for address 1, address 2, city, state or province, and postal code instead of a single line of text containing all fields.

If the Broom Fits, Fly It Remember to check on your existing clients’ Control4 OS versions! Keeping your systems updated provides the most integration and interoperability options and presents the latest in functionality, integrations, and reliability. While the current OS 3 release version is recommended for systems that support it, systems that cannot update due to legacy, unsupported hardware can still be updated to the final build of its OS generation. Like a witch’s broom during the witching hour, we know time flies when you’re hard at work. Luckily, we have it all spelled out for you in the Recommended and Supported Versions of Control4 OS and Composer Pro. What’s the problem with twin witches? You never know which witch is which.

Knowledgebase   New or updated articles: Understanding Spanning Tree & Best Practices (new) Binary MoIP Articles, Videos, and Documentation (updated and reorganized) Pulse-Eight Documentation, Videos and Help Resources  Networking Best Practices for Binary MoIP (Media Over IP) Getting Started with OvrC Wi-Fi Management Pakedge MS Series Switches Sonos Spanning Tree (STP) Configuration Alexa Articles, Videos, and Documentation Network-Reported Issues w/ 3rd Party Devices Device Image Updater v2 (OS 2.9.0+) Spanning Tree Protocol (STP) Configuration for the SX-8P/SX-8-EP OvrC Compatibility with Pakedge Products Updating a Managed Wireless Network to OvrC using the NK-1 Understanding Bitrate for High Resolution Music Equalizer Basics Improvements Made to OvrC and OvrC Pro Elk M1 Security Drivers no longer in the Driver Database Wi-Fi Compatibilities

Center of Attention Happy Birthday to our Control4 Authorized Education Center in Buenos Aires, Argentina! Delta Smart has been operating for just over one year.

Snap One Webinars  We have new webinars coming your way! See the full training calendar here, or check out the links below.

FX Luminaire Webinar: New SRP PBGW Lighting and LinkingWednesday, Oct. 12: 6 a.m. PST | 9 a.m. PST Intro to ClareOne (Recurring Webinar Series) Clare FusionPro (Recurring Webinar Series) ClareVision (Recurring Webinar Series)

Smart Skills In Honor of Hispanic Heritage Month: Did you know that Snap One Education has added Spanish subtitles to over 175 Smart Skills? Most of these also include Portuguese, French, German, Russian, and Simplified Chinese subtitles. While we still have plenty of work to do in this area, we’d like to thank you for learning with us in your language!  Check out these new or updated Smart Skills that are now in our Tech Community (with subtitles): Turning Off All Lights and AV from a Keypad Button (new) Creating a Flashing Lighting Scene (new) Connecting Amazon Alexa to a Control4 Smart Home (new) Managing SSIDs from Multiple Access Points Using Wi-Fi Management in OvrC Pro (new) Programming Push Notifications in a Control4 Project (new) Toggling Smart Lighting Color and Color Temperature Presets (new) Installing the Control4 POE Chime Video Doorbell  Wiring and Configuring a Relay and 1-2 Contacts into a Z2IO Creating a VLAN Specific SSID in Access Networks Wiring and Configuring up to 4 Contacts into a Z2IO  Hiding an SSID in Access Networks Wiring and Configuring 1-2 Relays into a Z2I0

We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or Updated Drivers: Samsung 2022 TV New Zealand Models Sony 2022 TV additional models (Aug) Coretronic Optoma Projector Sony Projector See More Drivers Here

Tips and Tricks Creepin’ It Real: Reported Network Issues with Third Party Devices This list was compiled by Tech Support based on findings while diagnosing network issues with Snap One or other related products and services. Please note that this is not a “Do Not Use” list, but a reference as you design projects or encounter issues in the field.  Conjuring Camera UI Popup  Here is a refresher on how to use the Navigation agent to enable the Camera UI Popup on EA Controllers and T3 Series Touch Panels.    How do you pay a necromancer for their services? Crypt-o-currency. Your Discussions Matter!  Every time you engage in the Discussions page in the Tech Community, you improve our search engine. More participation = better answers! Discussions contain helpful tips that are just as searchable as Knowledgebase articles. Every piece of information builds the Tech Community to be the central location for technical information.  Time to Share Your Tips and Tricks! We want to hear more from YOU! (Yes, you.) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians!  Sharing Is Scaring: Submit Your Tip Here

 

Hey, Smart Home Pros! In many areas of the United States, August kicks off the back-to-school season. Here at Snap One, we believe there is no such thing as being too cool for school, especially in our industry. Technology and education go together better than the PB&J you carried in your lunch sack. We may not be able to provide a sandwich through this message, but we do have a spread of new product features, smart skills, KB articles, tips, tricks, and more to offer! P.S. If PB&J is still a staple lunch item for you, you’ll find no judgment here. You can’t beat classic and efficient. The real questions are: Crunchy or creamy? Strawberry or grape? White or wheat? Offering you a mental image of your perfect PB&J,  Holly Bechtler Technical Writing Operations Specialist

Have You Explored the Redesigned OvrC Location Dashboard?

In case you missed it, the OvrC Location Dashboard received a functional makeover! Key improvements to streamline your workflow include: Breadcrumbs to help with navigation Call or email customers, or get directions to their property, with just a click  Automated ISP recognition for Pro locations when performing a speed test A linked Resources section to house your online project-related documents  Visual consistency between projects Read more here.  What’s that? You’d like to contribute to OvrC product evolution and improvement by submitting your feedback, you say? We know just the place! Click the Support tab in OvrC!

It’s the Final Countdown… of Compatible OS Versions for the HC-800 Controller and USB Installer OS 3.3.0 will be the final compatible OS version for the legacy HC-800 controller. This means that any HC-800 will need to be removed from projects before any system updates to OS 3.3.1 or beyond. Additionally, the USB Installer will not be updated to support the CORE Series controllers or OS 3.3.0. This product was built for scenarios where the internet was unavailable for an OS update. However, the need for this tool has decreased as connectivity options have become more abundant. The USB installer can still be used to update systems with HC and EA Controllers up to OS 3.2.4. Read the official announcement here.  How do you set your digital location to Skyrim? You use NordVPN.

I Can OvrC This ClareVision So Clare-ly Now With the new firmware release, ClareVision NVRs now natively support OvrC! You can officially add your client’s Clare NVRs to your OvrC account to manage the product remotely. The new firmware also enables Control4 SDDP support and is further supported by a newly released combined camera and NVR driver. Check out the details from Clare’s official announcement.

Resolved: OS 3.3.0 Directory Not Found for Announcement Agent  Last month we highlighted a workaround for a bug in OS 3.3.0 that does not allow you to add an audio file to the Announcement Agent. We now have a resolution for this bug with Composer Pro version 3.3.0631355-res. Read more on the resolution here.

Hand Me the RMA Tool, Please! While the shovel may be revered as a ground-breaking invention, we like to think our new Online RMA tool measures up to the demand for a speedy return process. The benefits of using the online tool include: Ability to quickly return most items without troubleshooting No need to talk with a support agent Fast service You can check it out for yourself at:  Snap One Portal> My Account> Returns Control4 Dealer Portal> Account> Online RMA Legends say that the king of all tools is the ruler.

Knowledgebase New or updated articles: Video not Displaying on Intercom Call (new) How to use the Set EA Resolution driver to resolve EDID problems that keep OSD from loading (new) How to Use Luma Devices with Ring Alarm Pro Base Stations (new) Troubleshooting IP Controls on Sunbrite Veranda, Signature, and Pro 2 TVs (new) Upgrading 1.7.4 Projects: Step by Step (updated) Setting Up Email Alerts in a Luma Recorder (updated) Clare Controls Course, Articles, and Help Center (updated to include Clare’s support number for password resets)

The MDU Learning Path Debut Not only did our Education team create seven new Smart Skills for Control4 MDU setups, but they also made an official learning path for the series! When you enroll (yes, you have the power) in the Control4 MDU (Multiple Dwelling Units) learning path, you will automatically be enrolled in all seven modules. It is now live in the Education portal. Happy learning!  Check out more Communication Server Information in the Tech Community.

Snap One Webinars We have new webinars coming your way soon! You can access the full training calendar here. Service Plans and Recurring Revenue Learn from experienced integrators how to develop a service department that runs efficiently and effectively so your customers are happier, more likely to provide repeat business, and offer more referrals. This is a roundtable webinar and Q&A. Two sessions are available, please select a time to register. Wednesday, August 17, 20229 a.m. EST  | 12 p.m. EST We hope nothing lessons your enthusiasm for learning.

Smart Skills Check out these new or updated Smart Skills that are now in our Tech Community (with subtitles): Using the Room Control Driver to Cycle Between Preset Sources (new) Programming Lighting Scenes to Enhance Home Security (new) Integrating Spotify Personalized Playlists in a C4 System (new) Programming the SR260 Custom Buttons to Display a Video Source (new) Configuring the MDU Residence Controller (new) Configuring the MDU Residence WR-1 Router (new) Configuring the MDU DS2 Door Station (new) Configuring the MDU EA5 Communication Server (new) Configuring the MDU EA5 Network (new) Configuring the MDU Networking Switch (new) Configuring the MDU Concierge RK-1 Router (new) Determining the On-Screen Device Endpoint (new) Configuring a Keypad Button to Play Music and Activate a Lighting Scene (new) Creating Perfect Demo Lighting Devices Using Floating Button Bases (new)

We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or Updated Drivers: SunBriteTV Veranda2 – updated driver documentation Alexa voice scenes v117 – voice scenes rename or add wasn’t resetting discovery payload Alexa Voice Scenes v116 – add channel support to cable/satellite device discovery Sunbrite Veranda 2 – updated model metadata for search Alexa v115 – send Alexa Turn On commands to rooms with distributed AV devices, resolve failed discovery RSP Amp v30 – Improved command queueing during announcements Peloton UI button Chime VDB – move Communication Agent requirement to top of document and emphasize Lutron RadioRA2 Repeater – documentation improvement Microphone UI button Alexa voice scenes v113 – resolve specific issues with discovery SunBrite Veranda 3 v49 – documentation update EA controller HDMI setter Triad AMS (v1) – v128 update drivers to remove socket Lutron – LEAP Motor control driver Lutron – LEAP Occupancy Driver for QSX Lutron – LEAP CCO driver Nintendo Switch LG 2022 Bug Fixes Samsung 2022 Bug Fix Sony 2022 TV additional models Yale Real Living End-of-Life Sony 2022 TVs Linn DS and Kustom updated drivers Control4 V7 Driver for ClareVision Cameras and NVR’s See More Drivers Here

Tips and Tricks Did you know that you can quickly filter and search for drivers on the Snap One portal? Check it out here. Carbon Mount Resources If you’re speccing a new Strong Carbon series mount for your next install, don’t forget to check out the Strong Carbon Wall Mount Flow Guide, Strong Carbon Ceiling Mount Flow Guide, and the Strong Carbon Mounts Calculator (if using Chrome, right-click the link and Save As to download).    Modern supercars are mostly made of carbon… including the driver. Time to Share Your Tips and Tricks! We want to hear more from YOU! (Yes, you.) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians!  Sharing Is Caring: Submit Your Tip Here

Hey, Smart Home Pros! When I think of July in the U.S., I dream of fireworks, grilling, and Independence Day. Did you know that aside from Independence Day, July also marks other historical events and some exciting anniversaries? Zip codes were introduced nationwide in 1963, the Civil Rights Act of 1964 was signed into law by President Lyndon Johnson, and Neil Armstrong landed on the moon in 1969. July is also National Ice Cream Month, National Hot Dog Month, and National Anti-Boredom Month. To honor the spirit of Anti-Boredom … I digress. Treat yourself to an ice cream cone and dive into our new product features, Smart Skills, KB articles, tips, tricks, and more!   With the power of knowledge, anything is popsicle. Happy July!  Holly Bechtler Technical Writing Operations Specialist

Have You Seen This Label? If you’ve purchased any of the new CORE Series Controllers, you should have noticed something new! Since time on the job is precious, we’ve included a quick response code to help you locate information swiftly. This QR code now links you to the CORE Controllers Quick Start so you can access quick start guides, mounting instructions, information on OvrC integration, Tech Community resources, and more! Q… R… soooo beautiful… to me.

WattBox 800 Series Gets a Facelift!  The WattBox 800 product line now has its very own faceplate! The WattBox Rack-Mountable Faceplate Display is more than just a pretty face, however. We know that sometimes you need important information and power… like, yesterday. This faceplate knows and says it all:Displays voltage and current readings (individual and global)Indicates whether it is properly groundedIndicates if your WattBox is connected to the internetContains two USB charging ports and an additional outlet on the front to conveniently charge tools and offer a quick power resourceContains two additional USB charging ports on the backYou can also connect up to three power distribution units to the faceplate and use OvrC to view which PDUs are connected. Check out the Quick Start Guide for more info on features and setup.  Important Note: WB-800-FP is only compatible with 800 Series IP WattBox Products, but is not compatible with the WB-800CH1U-IPVM-8.

Dropping Knowledge on MoIP Audio Dropouts  Are you experiencing audio dropouts on your Binary MoIP system when using Pakedge MS switches? You can avoid this on new installations and fix your existing systems by creating an Access Control List for each MS switch with a connected MoIP device. Read the full article to see how to configure an ACL rule for new and existing MoIP installations.  Because we want to arm all of our MoIP installers with the best secret weapon known to the human race (knowledge, am I right?), here is a quick knowledge drop around networking best practices for MoIP. You can access more Binary MoIP Articles, Videos, and Documentation here.  Need for Speed Heads up! There is a faster remote connection for the Control4 app. At the end of July, customers will see an End User License Agreement (EULA) pop up on their Control4 app. They must accept the terms in the EULA to keep using the app. Read more about it in the Tech Community.

Knowledgebase New or updated articles: Activating Luma Cameras Connected to a Luma NVR (new) Cannot Control Sony TVs with Control4 (new) Device Image Updater v2 (OS 2.9.0+) (updated to include CORE controllers) Binary MoIP Articles, Videos, and Documentation (new) How to Configure Motion Detection for Chime Video Doorbells (updated for clarity) Creating OvrC Connect Users (formerly an OvrC Home article) Creating OvrC Connect Commands (formerly an OvrC Home article) Configuring OvrC Connect Network Controls (formerly an OvrC Home article) Setting Up LumaLink & Remote Access for Luma Recorders (revised for OvrC Connect) Veranda 3: Find the Wi-Fi and Wired MAC Addresses (new) Set up Demo Mode on a Veranda 3 Television (new) Find the ST Code on a Veranda 3 (new) Add Business Partners to Your OvrC Account (new) Cannot Use OvrC Webconnect on AT&T’s Cellular Service (new) DS2 Door Station Driver Update (updated for v259) Sonos Grouping Setup Guide (updated) How to Fix Choppy Bluetooth Audio on TVs (new)

Connected Home Security: It’s More than just Cameras Between July 25th and the end of August, Snap One Education is offering a three-hour, in-person course at select locations across the United States! The session will model and provide hands-on experience using advanced Control4 Programming to maximize home security. From learning to program house-mode variables to utilizing Clare security panels and other types of contacts and sensors, the course will focus on moving a home security package from passive and reactive to powerful and proactive. Registration links will be available soon! Control4 dealers will also be emailed, but you can contact your local Snap One store for more information. Snap One Webinars We have new webinars coming your way soon! You can access the full training calendar here, but we’ve also conveniently linked a few just for you. (Two sessions available per webinar. Select a time to register.) SunBrite Veranda 3: Our First Full-Shade Smart TV July 13, 2022 9 a.m. ET / 12 p.m. ET Triad PDX: New Architectural Speakers with Push Lock July 20, 2022 9 a.m. ET / 12 p.m. ET

Smart Skills Check out these new or updated Smart Skills that are now in our Tech Community (with subtitles): Converting Color Spaces Setting Up Smart Bulbs in a Control4 System Getting Customer Specified Light Brightness and Light Color for Lighting Scenes Configuring Brightness Presets for Button Connections Configuring Warm Dimming in the New Lighting Driver Property Interface Setting Light and Color Temperature Using the Color Agent to Create and Utilize Presets Programming with Color Incorporating Color into Lighting Scenes

We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or Updated Drivers: Roku TV v145 – added power mode variable Lutron Radio RA 3 Voice Scene v112 – updated light discovery for pre-OS 3.3.0 systems KNX Color v11 – fix for driver turning off the light on director restart Pandora – updated API usage per Pandora changes Customer Help – Sample webview driver Customer Help – Partner ‘Contact Dealer’ webview driver Customer Help – Partner ‘Help Page’ webview driver Customer Help – Partner ‘Helpful Videos’ webview driver Customer Help – “Contact Dealer – Scenario” driver Customer Help – “Reset Power – Scenario” driver Customer Help – “Troubleshoot” webview driver Customer Help – “How Do I” webview driver Color Agent – official release Essential plugin outlet dimmer v5500 – long ramp times in ALS ButtonTimer v4 – updated device mapping Apple Bridge v45 – support CORE-x controllers Alexa Voice Scenes v111 – OS 3.3.0 and color/tunable white lighting functionality Lutron LEAP Ketra (with color)Snapshot – update to support color lighting KNX Color v10 – New driver (with color and light temperature support) FX Luminaire – New driver with color and light temperature support Philips Hue – New driver (with color and light temperature support) LG AU810- SDDP correctedGJD updated driver LG 2022 TVs Pulse-Eight – Audio pathing, Source vs. Sync Mode Govee (Chowmain) FutureNow (P5 Automation) Philips Hue Bridge and Philips Hue Light (OS 3.3.0+) FX Luminaire Episode 2.1 Soundbar – IR driver2n_ip_intercom.c4z: driver version 8 (adds variables for last authenticated user) Lutron Leap Switch v6 – update to support RA3 MultiDisplay Manager Agent v311 – resolves the problem with agent creating presets Heatmiser UH1 v804 – allows the default schedule entry to be deleted Samsung 2022 TVs for US Samsung 2022 TVs for AU Samsung 2022 TVs for UK Samsung 2022 TVs for Canada See More Drivers Here

Tips and Tricks Let Me Chime in with Some Helpful Motion Configuration Tips …  Did you know? When configuring motion detection in Chime doorbells, misconfiguration of the item size and global motion sensitivity rules can lead to failed video calls and programming events. Read the entire article for a detailed description of configuring both settings and achieving the best customer experience! Workaround: Directory Not Found for Announcement Agent While we investigate a bug that does not allow you to add an audio file to the Announcement Agent, we recommend using a VPN or local connection as a workaround. Read more here. Here comes the Sun … Brite TV Tips ’Tis the season for the outdoors! We know that also means you’re probably working more with SunBrite TVs. Here are some secret weapons to help you connect the Veranda 3 to Wi-Fi and view which SunBrite accessories are compatible at a quick glance. Time to Share Your Tips and Tricks! We want to hear more from YOU! (Yes, you.) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians!  Sharing Is Caring: Submit Your Tip Here

Hey, Smart Home Pros!

Did you know that the official first day of summer in the northern hemisphere (this year) occurs on June 21st? Coined “summer solstice,” this event is marked by the longest day of the year and the shortest night. The sun will be at the highest point in the sky while the moon is at its lowest. At the same time, the southern hemisphere will experience its winter solstice, which marks its shortest day and longest night of the year. Whether you’re sweating or shivering this month, we’re bringing the heat with a wave of new product features, smart skills, KB articles, tips, tricks, and more!

If you saw a heat wave, would you wave back?

Happy Solstice!
Holly Bechtler
Technical Writing Operations Specialist 

Release the Kraken… I Mean CORE Controllers & OS 3.3.0! 

The CORE Controllers are a direct upgrade for the EA series controllers and offer a variety of new and improved capabilities. Some of the enhancements include a new processor, more audio outputs (seven, yep seven, on the CORE 5), HDMI 2.0 output with 4K @ 60Hz, installer-friendly rack- and wall-mounting options, and lots more! OS 3.3.0 supports the release of the new CORE Series Controllers, adds colorized lighting support for our partners and homeowners, and levels up Composer Pro with new time-saving features. There is now a native color wheel with end-user options for color controls, saving presets, and full-color scenes. The Lighting Defaults tab contains an Apply To option to push colors and styles to multiple devices at once. Remote connection to a job is even easier with the enhanced Remote Connections tab that displays recent accounts you have visited and also saves your favorite ones. New hotkeys for Composer Pro allow you to quickly manage and navigate projects with shortcuts to collapse rooms, collapse devices, and expand all. Learn More in the Tech Community
 
Also, read the full OS 3.3.0 Release Notes or download the latest version of Composer Pro.

OvrC Connect: The New Customer App for OvrC

The OvrC Home app has received a makeover just in time for summer! Meet OvrC Connect: the all-new app with a refreshed user interface and redesigned architecture. The new app is more user-friendly for customers, giving you the ability to empower your customers and their abilityto solve common problems. It offers additional features like discrete on or off commands for individual WattBox outlets and PoE ports. The existing OvrC Home app will receive an update to provide an easy transition to OvrC Connect. Click here to read more and download the app yourself.

You know who was into the Internet before it was cool? Httpsters.

DS2 Good to Be True!

We’re excited to announce that the DS2 driver update v259 is now available! This is the third update in a series aimed at improving the stability, use, and setup experience of the DS2 Door Station. The latest update provides several bug fixes, documentation updates, directory paths for OS 3.3.X support, and the latest DS2 firmware (2.33.5.42.15). More than half of the deployed DS2s in the field have not been updated to the previous version (v258), which significantly increases the risk of a poor customer experience. Update your projects, like now, to the v259 driver update for all Control4 customers on both OS2.x and 3.x. Find out more on the latest and how to update here. Your future self will be happy that you did. 

Knock knock. Who’s there and why didn’t you use the DS2 button? 

Have You “Meshed” With Eero Yet? 

Eero’s unique “TrueMesh” mesh technology system is a network solution that uses multiple devices to harmoniously send your Wi-Fi connection in every direction–especially to rooms that are sometimes out of Wi-Fi’s reach under other networking solutions. Whether you’re an existing or new eero installer, check out these eero tips documents, articles and help resources to make your next install a success!

Reading while you sunbathe makes you well red.

Check Out The New Ecobee Thermo… STAT! 

The new ecobee Smart Thermostat Premium and the Smart Thermostat Enhanced offer some pretty “cool” and unique features. Both have everything needed for a quick and easy installation, including screws, drywall plugs, backplate, PEK, wiring diagrams, and a quick start guide. For both models, a power extender kit is included for hardwired installations without a C-wire – that means these models don’t require charging or other power sources! More importantly, they easily integrate with Control4 and many other popular smart home platforms. Easy & breezy where it counts!

The key to a successful relationship – find someone who likes the same thermostat setting you do.

Knowledgebase

New or updated articles:
Control4 Music Services—Minimum OS Versions, Compatible Controllers, and Limitations (updated with new Pandora information)
Josh.ai Articles, Videos, and Documentation (updated to include territory rep contacts)
Compatibility of Luma Cameras with Luma Recorders (updated for clarification)
Setting Up LumaLink & Remote Access for Luma Recorders (updated for clarification)
Supported Z-Wave devices(updated)
OS 3.3.0 Announcement Information (new)
CORE Controllers Information, Documentation, and Videos (new)
Learn about Colorized Lighting Smart Skills (new)
Configuring Colorized Lighting in Composer Pro Smart Skills (new)
eero Documents, Articles, and Help Resources (new)
How to Reset a Luma NVR/DVR Password and Security Questions (updated to include a Pro Tip on creating strong passwords)
Control4 Centralized Lighting Articles, Videos, and Documentation (updated to include Decora Wired Keypad documentation)
Pulse-Eight Documentation, Videos, and Help Resources (new)
How Many Streams Do Service Providers Allow? (new)
3rd Party Color Control Drivers
IP Control for Sony TVs
DS2 Door Station Driver Update
OS 3.3.0 Announcement Information
Color Control Drivers: Available at OS 3.3.0 Launch

Around the World in Education

Recently in London, England, Snap One Technical Training Manager Paul Dunbar and a local Snap One partner held two educational events to show young people the highlights of working in the connected home industry. Fascinating demonstrations, accented with hands-on activities, made the events incredibly successful. Paul intends these experiences and training to be a springboard for youth who want to enter the industry. 

Smart Skills

Check out these new or updated Smart Skills that are now in our Tech Community (with subtitles):
Ventilating a Room with the Extract Fan Timer Driver (new)
Setting up the Control4 App to Use Intercom Anywhere on an iPhone (new)
Setting up and Caring for the Sunbrite Veranda 3 Outdoor TV (new) 
Connecting the Sunbrite Veranda 3 TV to Wi-Fi with Pro Tips (new)
Enabling Sunbrite Veranda 3 TV IP Control in a C4 System
Pairing the Sunbrite Veranda 3 TV Remote and Other Bluetooth Devices (new)
Setting Up the Sunbrite Veranda 3 TV for Outdoor Viewing (new)
Setting Up the Veranda 3 TV Demo Mode for Showrooms (new)
Changing Lighting Styles on Lighting Devices in a Project (new)
Mastering the Composer Remote-Connection Tabs (new)
Configuring the ZAP Coordinator and ZServer on the Same Controller (new)
Migrating a Project to a New Controller (new)

Drivers

We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.

New or Updated Drivers:

This month we are also highlighting third-party drivers that work with OS 3.3.0 and the new Color Lighting capabilities. Enjoy! Read more about color control drivers here.
Chowmain:
Generic Lighting (update)
LIFX (update)
Shelly (update)
TP-Link (update)
Yeelight (update)

P5:
P5 Drivers
FNIP-RGB/010
FNIP-12xPWM

Hosted by Driver Central:
Prolux DMX (Cindev)
Enhanced Lighting Interface (Janus Technologies)  
Converging Systems (Converging Systems)
DMX (Domaudeo)

Released by Control4:
DS2 Doorstation v259 (update)
Luma Navigation v36 (remove unsupported view commands)
Sunbrite Veranda 3 TVs (SB-V3-55-4KHDR-BL, SB-V3-65-4KHDR-BL, SB-V3-75-4KHDR-BL) (new)
Google Assistant v121 – OS 3.3.0 discovery changes
Garage/Door/Gate/Window/Screen/Lift relay drivers v11 (added “didn’t open/close” events)
Lutron LEAP switch v5 (resolve UI compatibility issue)
Lutron Leap Shade v6 (maintenance)
KNX Universal Thermostat v146 (temperature range fix)
Pandora Premium (Minor enhancements)
Chime VDB v67 (fix to export system log)
SiriusXM – driver maintenance update
Dynalite – maintenance release
August Driver Update
Loewe TVs- New and updated drivers
Yale Driver- update
Universal mini driver – Apple Music
Universal mini driver – RTL+
Universal mini driver – OQEE
Universal mini driver – update Crave for Samsung
Universal mini driver (ertflix)
Universal mini driver (EON)
Universal mini driver (update F1 for NVIDIA SHIELD)
Universal mini driver (update Pathe Thuis for LG)
Universal mini driver (add Samsung to Viaplay)
Universal Mini Driver – v23 (including Sunbrite Veranda3)
Universal mini driver – IMDB
Universal mini driver – update ITV Hub and Hotstar for Sony TVs
Universal mini driver – STARZPLAY
Universal mini driver – Samsung Business TV
Universal mini driver – add LG to Cosmote
Universal mini driver – add LG to Peacock
Universal mini driver – Teleboy
Universal mini driver – Swisscom Blue TV
Universal mini driver – LES MILLS+
Universal mini driver – HomeStreamTV
Universal mini driver – Paramount+ (International)
Universal mini driver – update New Zealand apps for Samsung TVs
Universal mini driver – Xiber TV
Universal mini driver – Jellyfin
See More Drivers Here

Tips and Tricks

“A vacation is having nothing to do and all day to do it.” —Robert Orben

We know that days like these are far and few between, so we’ve collected some helpful tips and tricks so you don’t have to spend precious time looking for them! 

Composer Pro Tip: When in “System Design”, if you click the “Summary” tab and select a device or room, you can see any programming tied to it without having to navigate to the Detective Suite.Password, Please!We have all fallen victim to a forgotten password. Thankfully, the Luma NVR and DVR systems contain a “Forgot Password” link that presents security questions that were created during the initial installation. Click here to see more on password resets, creation, and how to change passwords and security questions. 

Computer: Choose a password.
Me: Hi-hat.
Computer: Password cannot contain symbols. 

Giveaway!
“Hi swag, I’m Dad.” Can you find the Dad Joke thread in the Tech Community? If you comment with your best joke, you might just win a Snap One merch surprise! Upvote your favorite jokes in the comment section. The joke with the most votes wins!

When does a joke become a Dad joke? When it becomes apparent.

Time to Share Your Tips and Tricks!

We want to hear more from YOU! (Yes, you.) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! 

Sharing Is Caring: Submit Your Tip Here

Hey, Smart Home Pros! April showers bring May flowers, but what do May flowers bring? A. Allergies B. A new edition of Smart Home Pro Tech Newsletter C. Both A & B Fun Fact: During the month of May, people from all over the world observe an informal holiday called Star Wars Day. If you’re a fan, you probably braced yourself for the surplus of “May the 4th Be With You” greetings a few days ago. We may not be able to defeat your seasonal allergies, but we have summoned the Snap One force(s) to provide helpful tips and tricks, updated Smart Skills, KB articles, and more. Check it out! Snap One with The Force, Holly Bechtler Technical Writing Operations Specialist   Snap One Receives 17 Awards from CE PRO Quest For Quality Thanks for your votes! Check it out here if you missed the announcement in March.  Patch Me Through To Cat6a, Please! The universal fit of the Wirepath Rack Mount RJ45 Cat6a Patch Panel offers a professional finish and installer-friendly features for your Strong rack. This patch panel is completely compatible with all TIA/EIA 568-A or -B wiring standards, and features color-coded 110 terminals. We know that proper cable termination takes time, so this product features pointed peaks at each punch-down location to “split” the pairs easily – helping you maintain the twists as you guide them into each slot. Choose between 24 or 48 ports. Learn More Reminder! Internet Explorer 11 Desktop ApplicationIs Retiring    Here is your reminder that the Internet Explorer 11 Desktop Application is retiring June 15th, 2022. If you have Luma Surveillance systems in the field, you need to use Microsoft Edge to access the product’s web interface. Here are more Microsoft Resources on the subject. In case you missed it last month, here is our KB article on Running Internet Explorer in Microsoft Edge.  Knowledgebase New or updated articles: Episode Hybrid Amp Articles, Videos, and Smart Skills (new) How to Add a Chime Video Doorbell to a Luma NVR (updated)

New Training Facility in the “May”-king!
The Snap One Education Team has been working diligently to prepare a larger Automation Training Facility in Charlotte, NC. This facility will replace the existing Charlotte location that some of you may already know (and hopefully love). More details to come!

Smart Skills

Check out these new or updated Smart Skills that are now in our Tech Community (with subtitles):
Positioning Lighting Devices to Align in a Wall Box (new)
Creating a MoIP Video Wall (new)
Diagnosing Zigbee Issues Using the Zigbee Health Tool(new)
Adding Snapshots from the Chime Video Doorbell to Control4 Push Notifications (new)
Setting Up and Using the Spotify Connect DriverWorking with Spotify Presets


Drivers

We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.

New or updated drivers:
Softcomplex Garadget

See More Drivers Here
 

Tips and Tricks

Not all math puns are awful. Just sum.

Are you looking to add more bright ideas to your home automation equation?

We’ve outlined 78 Home Automation Ideas +5 Bonus Voice Control Ideas.  

When you factor in the tips in each category outlined below, you are sure to calculate plenty of smart solutions for any average problem!
Smart Lighting
Smart Music
Entertaining Automation
Video/Home Theater Automation
Smart Security
Everyday Alerts and Notifications Luxurious Automation for Daily Life
Climate ControlEnergy-Friendly AutomationVoice Control

Bad puns may make you numb, but math puns make you number.
 
“For every minute spent organizing, an hour is earned.”
—Benjamin Franklin 

We all know that every job site has its unique quirks. Important information can quickly disappear as your customer base grows if communication and organization isn’t streamlined. You can improve your team’s communication efficiency when it comes to critical info about each job site. Check out how you can use OvrC notes to keep critical information handy. 


Time to Share Your Tips and Tricks!

We want to hear more from YOU! (Yes, you.) We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! 

Sharing Is Caring: Submit Your Tip Here!

Hey, Smart Home Pros! Did you know that April means “to open” in Latin? It’s a perfect time to open up those brains and learn new things! We hope this newsletter serves you well and provides you with the resources you seek to succeed in this crazy, wonderful industry! Onward and Upward! John Staley Sr. Training Operations Manager Snap One Webinars We are serious about education at Snap One. Currently, we are providing weekly opportunities to learn about new products for both residential and commercial installations. You can monitor and register for these events by bookmarking https://snaponewebinars.com/. Keep an eye out for an upcoming webinar on Tech Community features you may not know about! My Neighbors Say It Sounds Good from Their House! Seriously. This little 2.1 soundbar/subwoofer combo rocks! Did you know the subwoofer comes pre-paired with the soundbar from the factory? It also has preset EQ settings like night mode for you night owls. It’s all about the install, ya’ll!  Learn More  Updated PCNA Course (of course, ’cause that’s what we do!) We added more navigation options to each course menu based on your feedback. This makes it easier to navigate the specific topics you want to review. We also added text to the previous and next buttons at the bottom of the course window for easier navigation. Finally, we removed the Pakedge equipment option since we announced the end-of-life of Pakedge wireless access points. For more information, check out the PCNA 2022 Update FAQ. Knowledgebase New or updated articles: Known Issues: Repeater Mode Limitation on Araknis x00 Series AP Firmware v2.2.00 (new) Compatible Microphones for Luma x10 Series Cameras How to Fix MoIP Audio Dropouts on Pakedge MS Switches Josh.ai Articles, Videos, and Documentation (updated weekly webinar info) Card Access Button Sequences & LED Guide OS 3.3.0 Announcement Information  Control4 Music Services—Minimum OS Versions, Compatible Controllers, and Limitations (updated) C4-THERM: Setup with Z2IO or Z2C as temperature sensor Factory restore of DS2 doorstation after driver v246 resets HTTP API credentials to default (updated) The man who loves our Smart Skills! Quick shout out to John Martin with Valdez Audio Video, who attended a recent training. He thinks he has completed most of our Smart Skills and loves our articles! Now that is dedication to the craft! We’ll keep adding more (see below) to keep him on his toes. Challenge accepted, anyone… anyone? Smart Skills Check out these new or updated Smart Skills that are now in our Tech Community: Ping Test OvrC Pro Devices for Realtime Connection Status (new) Ordering a Custom Sound Bar Through the Dealer Portal Port Forwarding a Device for External Access Terminating Shielded Category Cable Wiring Garden Array Satellite Speakers to a 70-volt Amplifier Wiring Garden Array Subwoofers to a Standard Amplifier Making a DHCP Reservation on the Pakedge RT-3100 Router Mounting the WA-2200 Outdoor Wireless Access Point Optimizing Motion Detection on a Pakedge Camera Optimizing Wi-Fi on a Wireless Access Point Physically Adjusting the Image View on a Pakedge Dome Camera Planning Power over Ethernet (PoE) Usage for Pakedge Cameras Restarting an Unresponsive Device Automatically Using a PowerPak PDU Scheduling an Outlet to Power-cycle a Device Using a Pakedge PDU Selecting the Best Control4 Driver for Your Pakedge Camera Setting DHCP Reservations on a Pakedge Router Setting Up a Single Wireless Access Point (WAP) Network Using a Router DHCP Lease Table to Discover and Configure a Pakedge Camera Selecting Access Point Placement using a Wireless Controller Keep Critical Information Handy Using OvrC Notes Configuring UI Status Key Buttons for Use in House Modes (new) Configuring UI Key Status Buttons for Use in Home Offices (new) Using Boolean Variables to Create House Modes (new) Locking Multiple Locks at the Same Time Using the Door Lock Consolidator Driver (new) Making Personalized Programming Available to Customers Using When >> Then (new) Locking a Touchscreen to a Specific Experience Organizing the Navigator Icons Preventing Speaker Damage by Setting a Maximum Volume on the Triad Audio Matrix Switch Removing a Z-Wave Device from Your Project Restoring a 4K Audio Video Matrix Switch to Factory Defaults Retrofitting a Control4 Thermostat Scanning an External Storage Device to Add Audio Files to a Playlist Setting a Default Volume Level for a Room Setting Dimmer Properties for Precise Control from Buttons and Navigator Setting Navigator to Return to the Home Page Setting Pandora Feedback from a System Remote Shutting Off a Fireplace with a Timer Simplifying Blinds & Shades Using Blind Groups Streaming Amazon Music Natively through Control4 Streaming iHeartRadio Natively through Control4 Streaming SiriusXM Natively through Control4 Updating the Firmware on a 4K Audio Video Matrix Switch Using a Pop-Up to Lock a Touchscreen Using Custom Photos for a Screen Saver Using Dynamic DNS to Handle Disruptive IP Address Changes at Customer Sites Using Keypad Buttons to Control Lighting Scenes Using the Controller Migration Wizard Using the Customer Portal to Register a Controller Ventilating a Room with the Extract Fan Timer Driver Rapidly Setting up Multiple Pakedge Cameras on a Control4 System Installing the Roku Player Driver Selecting the Correct Back Box for Square Form Lighting v.2  Drivers We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or updated drivers: Optoma ZW350 Projector Marantz MODEL 40n Tyba Home Turn 2 McIntosh MX100 Panasonic 2022 TVs Denon PMA-900HNE EU Denon PMA-900HNE See More Drivers Here   Tips and Tricks Does your customer want a video distribution system but doesn’t have a control system? Enable the Client Control app for their Binary MoIP system for them! Find out how here. Time to Share Your Tips and Tricks! I can’t believe we’ve run out of Tips and Tricks already! We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Caring: Submit Your Tip Here!

Hey, Smart Home Pros! It’s International Women’s Month, and there are many incredibly successful women in this industry, so of course, we need a shoutout! Where are my ladies at? This month we are highlighting some of the amazing women who work at Snap One with our fun newsletter caricatures. Plus, we’re showcasing lots of new Smart Skills, updated KB articles, and the new OvrC migration tool! Girl Power! Ashley Kimsey Education Operations Specialist The Women at Snap One I know this is an all-technical newsletter, but I wanted to highlight some peeps from our company doing amazing things! We’ve got Margie Meyers, our Principal Product Manager, who’s working on some really cool projects you’ll see soon, and Dawn Boland, fearless Senior VP of Services & Support, who leads the teams that take top honors every year! Snap One is proud to host an International Summit for all Women in Technology on International Women’s Day: March 8, 2022. Our first global session will include guest speaker Margie Meyers (Apple, Control4, Snap One), and the second session will feature Susan Cashen (TiVo, Control4, Tectonic Audio Labs). Both sessions will feature an HR perspective by Kathleen Creech (People Leader, Snap One), and a panel discussion with women panelists from CEDIA, Snap One leadership, and Dealership owners, with a Q&A session at the end. Details And Registration Clare recently released the new Clarevision V300 series Color At Night cameras that make seeing things in the dark a whole lot easier! Check It Out Here Knowledgebase Articles New or updated articles: How Do I Use the Control4 Interface 4Sight Product Updates Getting Started With OvrC Wi-Fi Management How to Configure a Guest Network using OvrC‘s Wi-Fi Management Enabling the Control4 App on the Apple Watch Josh.ai Articles, Videos, and Documentation Understanding Multicast & IGMP *Updated* DS2 Critical Driver Update Recording ClareVision Smart Events with a Luma x10 Series NVR Using ClareVision Motion Events in Control4 Woman’s Experience Taking One of Our Classes “In my experience, there is so much logic that comes into play with Control4 programming that can easily be over complicated. This course helped establish clear distinctions to keep us on the straight track that helped us make more intelligent decisions to program smarter, not harder—with both the technician and end-user in mind. 😉 I thoroughly enjoyed this class, and I look forward to my next class to get my lighting certification. As a woman in the field, thank you for the positive energy and inspiration.”   —Kim V Announcing Our Very First Women-Only Automation Programmer Class Supporting incredible women and diversity within our industry is an important initiative at Snap One. To help these efforts, we are holding our very first women-only Virtual Automation Programmer course on March 28-April 1, 2022. This course will be five full days of intensive Composer Pro training. It will cover the same topics as our regular Automation Programmer course with added voices of other women in the industry with informative lunch and learns. These will be led by one of our female instructors. If you or someone you know would like to join this course, please reach out to andrea.kuramitsu@snapone.com. This course is limited to 15 participants, so register soon. Smart Skills Check out these new or updated Smart Skills: Programming the Navigation Agent Connecting a Keypad Button to Function as a Three-Way Light Creating a Custom Button Menu for the Control4 Interface Executing Text Announcements on a Touchscreen Connecting and Programming Using the Room Control Driver Creating a Television IR Driver Using the Driver Wizard Setting Up and Monitoring Customer Service Tiers Using OvrC Using OvrC to Access a Device Interface Quickly Setting up Multiple Access Points Using Wi-Fi Management in OvrC Using the Source for Volume Control with an Episode Hybrid Amplifier Drivers We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or updated drivers: Samsung TV v32 – improved mini app control ClareVision Plus (CVP) updated video doorbell driver KNX Universal Thermostat: New models and improvements Yamaha MTX drivers ClareOne updated driver for security panel Coretronic- Optoma Projector And tons of universal mini drivers! See More Drivers Here   Tips and Tricks Looking to impress your customers with a wake-up routine that includes an audio playlist that is automatically updated every day and easy to launch? Spotify’s Daily Drive playlist can be saved as a preset and then played by button press. Read our Tips and Tricks to find out how! Time To Spruce Things Up I can’t believe we’ve run out of Tips and Tricks already! We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Submit Your Tips Here

Hey, Smart Home Pros! Smart Skills are in the air—I mean love! Love is in the air! But so are new Smart Skills, so have a look below! Also, we need to have “the talk”… Ruh roh! The talk about making sure your networking skills are on point. We’ve done some research and having a solid network could save you a call to tech support. Not that tech support doesn’t love hearing from you, but we thought the Network Best Practices guide would be a lovely way of saying, “We love you guys!” Happy Valentine’s Day! Ashley Kimsey Education Operations Specialist The First Authorized Education Center- Delta Smart! Argentina is on the map with our first distributor to complete the Authorized Education Center. This amazing distributor is now teaching classes with our approved curriculum, instruction methods, one-on-one mentoring with our Education team, and so much more. Congratulations Delta Smart! Weekly Webinar Series from The One and Only Who knows Gary Usher? If you don’t know him, you will when you register for one of his weekly webinars! Every Wednesday, Gary hosts the “Weekly Webinar Series.” Gary has been running these for two years now. These webinars focus on Snap One products as well as integrations with third-party products. Register Here  Knowledgebase Articles New or updated articles: DS2 Critical Driver Update  Google Nest Driver v23 Requires Customer Action  How to Reset a Luma NVR/DVR Password and Security Questions Control4 Lighting Compatibility and Testing  Intercom Issues using Luxul Wi-Fi  Luma VMS Software Guides and Downloads  Episode Response Amplifiers Articles, Documentation, and Videos How to Configure a Guest Network using OvrC‘s Wi-Fi Management Control4 Chime Video Doorbell Articles, Videos, and Documentation Lighting Load Compatibility Test Procedure  The New OS3 Programming Environment – New Features – Tips and Tricks! Is Your Name Wi-Fi? Cause I’m Feeling a Connection The man, the myth, the legend! Oh wait, it’s just Edward from the Technician Success Team. He’s done amazing work on this new Networking Best Practice Guide with links to other great sources of information, including a detailed Network Install Checklist! The checklist has everything you need to check off when installing a network.    Read It Here The Network Install Checklist While checking out the Networking Best Practice Guide, hopefully you scrolled to the bottom of the second page under Learn More to download the checklist. Edward spent a lot of time researching and talking to tech support and our network team to make sure you have the best checklist available. Print one for each job and save yourself some calls to Tech Support! Download Me Now HEART Skills Check out these new or updated Smart Skills: Checking a Device’s Wireless Strength Using OvrC Connecting a Keypad Button to Function as a Three Way Light Connecting and Programming Using the Room Control Driver Creating a Custom Button Menu for the Control4 Interface Creating Users and Assigning Composer Licenses Executing Text Announcements on a Touch Screen Programming the Navigation Agent Scheduling WattBox Outlet Maintenance Events Scheduling WattBox Outlet Power Events Setting Up and Monitoring Customer Service Tiers Using OvrC Using OvrC to Access a Device Interface   Drivers We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or updated drivers: Black Nova – new driver for Thermostat Logic Tyba Home Turn 2 JVC Projectors Fluidra – Fabtronics connect my pool  See More Drivers Here  Hey! Watch This! Once upon a time, Brady Norman, one of our Software Development Engineers, decided to tinker with his Apple Watch after work. He ended up making some good headway… and now here we are: favorited rooms, devices, and media are now all accessible on the Watch app! The End! Thanks, Brady, for making this happen! Learn More Here’s a Tip for You from Mitch at Greenfield Solutions Mitch used the Room control Driver and the UI Configuration agent.  “The basic premise is when the room enters listen mode, use the UI Configuration agent to change the screensaver. When the room exits listen mode, change the screensaver back. You have to do this for each room’s enter/exit listen, and then you pick the screen you want to customize.” —Mitch Greenfield Download The Step-By-Step Guide Here Time To Spruce Things Up; Send Me Your Tips and Tricks! I can’t believe we’ve run out of Tips and Tricks already! We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Caring: Submit Your Tips Here

Happy New Year, Smart Home Pros! Check out the new Micro-Certifications we have for you; they’re fun! We also have new Smart Skills and we’re talking about our Authorized Education Center program below. Lots of exciting opportunities coming your way in 2022! Get Ready! New Year, Who Dis? Ashley Kimsey Education Operations Specialist   “Snap One: What May Be Its Greatest Invention Yet” Ted Green, a writer for Strata-gee.com, wrote a great article on Snap One’s approach to Education. Check out what the Education Team has been up to and what the future holds for our technicians! Read It Here Light It Up with Lighting Compatibility Do you ever wonder whether the light fixtures or bulbs to be used in your customer’s new house are going to work well with a Control4 dimmer? Let us help you. We have a list of compatible lighting on Tech Community here. But what if your gear isn’t listed? Let us know! We’ll happily test the fixtures and bulbs you want, and provide a compatibility report to show which dimmers work best and how to configure them for optimal dimming. Send your request for lighting compatibility testing to lightingcompatibility@control4.com  Knowledgebase Articles New or updated articles: MultiDisplay Manager Best Practices The Authorized Education Center The Snap One AEC Program helps distributors to deliver Control4’s quality education to technicians all over the world using our curriculum materials, hands-on learning methods, and certification exams. If you’re not an AEC yet, git ’er done! Learn More Here The Luma Surveillance Micro-Certification This new fabulous course introduces technicians to Luma Surveillance – covering surveillance cable, recorder configuration, camera installation, motion detection, and setting up secure remote access.  Enroll Now Take the New Centralized Lighting Micro-Certification We’re getting a lot of calls around centralized lighting, so you know what might help? This Micro-Certification Course! Like it, love it, tag it… or how about you just take the dang thing? You could have a shiny new Micro-Certification in under three hours Enroll Now Smart Skills Check out these new or updated Smart Skills: Configuring the Security Light Driver Connecting a Wi-Fi WattBox to a Wireless Network Enabling the MoIP Client Control App Using the Voice Scene Driver to Create Custom Voice Commands Drivers We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or updated drivers: KNX Universal Thermostat: Humidity Jandy iAqualink v23 – maintenance release improvements See More Drivers Here Time To Spruce Things Up; Send Me Your Tips and Tricks!I can’t believe we’ve run out of Tips and Tricks already! We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Caring: Submit Your Tip Here   Be Our Next Highlight! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! Let Us Highlight Your Work