Category: technical-news

Happy Holidays, Smart Home Pros! We’re pretty excited over here—our PCNA course won Best Training Programme at the CEDIA EMEA Awards! Kudos to the team for making an amazing course!  In this month’s newsletter, we have updated Smart Skills, KB articles, and more. Check it out! Rebel without a Claus, Ashley Kimsey Education Operations Specialist

PCNA Won Best Training Programme at CEDIA EMEA We were honoured to be awarded ‘Best Training Programme’ for our Professional Certified Network Administrator course at the CEDIA EMEA Awards. Congratulations to all the winners and finalists!   Check It Out Here

We Carol-Lot About You, So Here’s a Fun OvrC Programming Tip! Need some help with the Christmas lights this year?! Of course you do! We all need someone to get on the roof and to flip the light switch, so we know everything works! This one comes from our team here at Snap One! Thanks, Dan and Ed!  The Christmas Lights OVRC Programming Tip

What Do You Think Is Getting All These Rave Reviews? “Bless you and your family for the sweet, sweet sacrifices you made to create and produce this beautiful, wonderful, useful document. Cameron is forever in your debt.” “Personally, I love this stuff. Gives me summary listing (WITH LINKS, yah) of latest Docs, etc.” “This is excellent information. Thanks for putting it together.” “I still love this, thank you very much.” “Thanks for these updates, they are super helpful for the sales team.” “This is great. Is this a new weekly occurrence?” “Really good info. Thanks for making it available.” Pretty good reviews, right? Follow along to see why! Click the mail icon and select Every Post. You can thank me later. Check Out What’s Getting All The Rave Reviews Here

Knowledgebase ArticlesNew or updated articles:  Pulse-Eight Articles and Documentation How to Remotely Access a Visualint Line NVR Compatible M icrophones for Luma x10 Series Cameras

Time To Spruce Things Up; Send Me Your Tips and Tricks! I can’t believe we’ve run out of Tips and Tricks already! We’d love to keep it going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Caring

Smart SkillsCheck out these new updated Smart Skills:  Orienting the Control4 Chime Video Doorbell to Maximize Viewing Angles Configuring an Auto Reboot of a WattBox Power Outlet Organize Your Business with OvrC GroupsTerminating a Shielded Category CableUpdate Firmware Remotely with OvrC

We Want to Highlight You! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! Let Us Highlight Your Work

HAY Smart Home Pros! Black Friday is around the corner, so you know I’ll be getting my cardio in! We’re also feeling the giving vibes over here and want to make sure you feel the love with the new unified iOS app, with Intercom Anywhere finally built in! Say Whaaaat?! We also have some helpful Smart Skills and KB’s in store for you. Also, check out the Automation section for some extra tips to make your lives a little bit easier!  November me, Ashley Kimsey Education Operations Specialist   Feast Your Eyes On The New C4 iOS App The iOS Control4 App can be updated to v.321.40, which includes intercom functionality! You Autumn Check It Out Here There’s Nothing Corny About The New Episode Terrain Hardscape Subwoofer The Hardscape model complements the existing underground subwoofer kit, giving you more choice when delivering incredible outdoor audio—particularly projects where burying a subwoofer isn’t possible. Learn More Here  It Doesn’t Get Butter Than The New Episode WAKE Amp The Episode WAKE Amp connects your customer’s smart voice assistant to all their speakers throughout the home. Optimized for Alexa devices, WAKE Amp is a small amplifier that fits into a single gang electrical box. The amp provides hard buttons for direct control of your music and pairs to voice assistants using commercial-grade Bluetooth for a strong signal and enhanced range. Gobble Till You Wobble to Learn More Gravy Knowledgebase Articles New or updated articles: Overlapping Subnets and IP Conflicts from WAN to LAN OvrC Articles, Videos, and Documentation  BakPak to OvrC Migration Articles and Smart Skills Identifying and Resolving a Double Nat DNS Troubleshooting Give ’em Pumpkin To Talk About Stay current on all the hot topics, issues, and new Smart Skills and KB’s in Tech Community Updates!  Tech Community Updates Double-Nat Got You All Natty? Check out this KB article on how to identify and resolve a double-NAT. Check it out Here  Smart Skills Check out these new or updated Smart Skills: Configuring a Managed Network Switch Configuring a Router Configuring a VLAN on a Router Configuring a Wireless Guest Network Configuring Credentials and Settings on the Pakedge RT-3100 Router   Don’t Leaf This Driver Hanging We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or updated drivers: LG October Models See More Drivers Here   3 Tips When Using Composer This month we’re all about giving, so we wanted to give you three tips to help you in Composer! Two of the tips are submitted by Mark Feinberg from Home Theater Advisors! Thanks, Mark! Download the 3 Tips Here We Want To Highlight You! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers, to tips and tricks, to custom programming ideas! Let Us Highlight Your Work

Hey Smart Ghosts and Goblins! It’s my favorite time of year again! Pumpkins, candy, pumpkin spice lattes, and haunted houses – you know, the good stuff! But we also have some not-so-scary things in store for you. Check out the media extender IR integration picture guide from tech support, fun new smart skulls, and the new OvrC experience—it’ll have you turning notifications back on before you can say trick or treat! Your Basic Witch, Ashley Kimsey Education Operations Skeleton

Oh My Gourd! It’s The New OvrC Experience This new experience comes with a new notification engine, improved emails, additional actionable information, and more Creep it Out Here

Creepin’ It Real with the Snap One Status Report Every status you need to be aware of is right here. You can also subscribe and instantly know when there’s a service issue. The Snap One Status Report OS 3.2.3—It’s Alive! I Mean, Live! Some of the highlights include: – EQ controls for the user interface – Connections filters in Composer – Improved remote connections and driver searches – MultiDisplay Manager Public Beta  OS 3.2.3 Details Trick-or-Treat Yo’Self with this Media Extender IR Integration Royce Tyree in support wanted to make sure you had this helpful picture guide in your back pocket! Get Your Scare on with This Helpful Guide Dig Up These Little Monsters Nicholas Isola updated some universal mini drivers for you! He’s even updated some of the artwork; all you have to do is update the driver instead of replacing it! Download them now. – DirectTV Stream – Hulu Universal – DIRTVision – Sk Universal Dig Up More Universal Mini Drivers Here  Fang-tastic Knowledgebase Articles New or updated articles: Resolving OvrC Cloud Connectivity Issues Recovering a Luma Device from an IP Address ChangeHow to Reset a Luma NVR/DVR Password and Security Questions Troubleshooting Sonos Issues on Araknis Managed Switches Spanning Tree Protocol Guide (STP) for Araknis Networking Equipment

The Witching Hour Is Here There’s a centralized lighting firmware update available now. But first, you’ll want to read the KB article below to make sure you have no bone-chilling issues during the update.  Enter At Your Own Risk  Smart Skulls Check out these new or updated Smart Skulls! Adding and Configuring the MultiDisplay Manager Agent Configuring and Using Equalizer (EQ) Controls Monitoring Customers’ Networks Using Notifications in OvrC Creating a Smart Alarm Clock Using the Wake/Sleep Agent Using the Connections Filter in Composer Setting the Lighting Default Button Styles in Composer

Devilishly New and Updated Drivers We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers: Pulse-Eight: neo:X+ (Designed for BINARY Edition), neo: XMR (Designed for BINARY Edition), neo:XSR (Designed for BINARY Edition), neo:X+ Axxess Industries: Lamp Dimmer Telkonet: Thermostat Russound:MCA-88X, MCA-88, MCA-66, MBX-PRE (Zone Mode), MBX-AMP, MBX-PRE See More Drivers Here

The Perfect Potion For a Comfortable Home Do you have customers constantly changing their thermostat or calling you about it? Do you live in an area where the outdoor temps often change? I know I do! Living in Utah, you never know what you’re going to get! This super helpful weather tip comes from Tim Bruening of Rhudy’s Inc! Thanks, Tim! Download the Bloodcurdling Step-By-Step Guide Here If You Got It, Haunt It! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech – from cool new products and drivers to tips, tricks, and custom programming ideas! Let Us Highlight Your Spooky Work

Hey smart home pros! We’ve got new KB articles, new Smart Skills, and two new micro-certifications in store for you! There’s also a new Control4 Centralized Lighting firmware update you should be aware of.  We’ve also had a high number of support calls regarding the DS2, so this month’s newsletter features several resources that will help with your next DS2 install. Finally, if you answer the poll we’ve included, I’ll select a random winner to win a free 4Sight license! I love free stuff, Ashley Kimsey Education Operations Specialist   BITE-SIZED CERTIFICATIONS   These Micro-Certifications pack a HUGE punch and are an easy way to get technicians trained more quickly. We’re starting with two Micro-Certifications, but there’s more to come!    CENTRALIZED LIGHTING MICRO CERTIFICATION >> MEDIA OVER IP MICRO CERTIFICATION >> ABOUT TO INSTALL A DS2? CHECK THIS OUT RIGHT SHMEOW. DS2 issues are the NUMBER ONE call into tech support. We understand weird stuff happens, but make sure to view these helpful resources before your next install. It might just save you a phone call!   HOW TO PROPERLY INSTALL A DS2 >> WATCH THE DS2 WEBINAR HERE >>   Helpful KB Articles Regarding the DS2 How to Change the HTTP API Password on the Control4 DS2 Door Station Factory Restore of DS2 Door Station after Driver v246 Resets HTTP API Credentials to Default Required driver update for DS2 Snapshot Notification and History Support LET THERE BE LIGHT…ING UPDATES! Want to be able to order custom engraving for the new Contemporary Lighting buttons? Then you’re gonna wanna update Composer to the newest version of 3.2.2 (updated Aug. 30, 2021). Once you’ve updated, in jobs with Centralized Lighting perform and update to take advantage of firmware! It also includes several bug fixes. So, if you like bugs and hate cool new products that can be customized for your customers, then don’t get the update. DOWNLOAD THE NEW 3.2.2 >> GET DETAILS ABOUT 3.2.2 >> KNOWLEDGEBASE ARTICLES New or updated articles! Running Internet Explorer in Microsoft Edge to Troubleshoot Luma Issues Unregistered Multicast Traffic Behavior in Araknis Managed Switches (Global Setting) WattBox Firmware update 2.1.2.0 for 800 Series WattBox LG TV Network control setup DID YOU KNOW?  We have stores! Actual, physical stores you can order from, walk into, and pick things up at—they even have secure 24hr pick-up options! I’m all about that local shopping experience, and this is just too cool not to check out! Find out if there is a local branch is near you!  CLICK HERE THEN SCROLL TO THE BOTTOM Win a FREE 4Sight license! Answer this ONE QUESTION POLL and we’ll pick a random winner! SMART SKILLS Check out these helpful Smart Skills: Configuring Motion Detection on a Luma NVR Installing the Roku Driver Migrating BakPak Customers into OvrC Setting Up Intrusion Detection on a Luma NVR Setting the Ambient Light Sensing Feature for Lighting Devices and Keypads Setting Up Line Crossing on a Luma NVR DRIVER CERTIFICATION We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers LG TV 2021 Addition Models Sony Projectors Additional Models Sony TV 2021 Additional Models Samsung TV 2021 Additional Models Samsung TV 2021 US Additional Models SInope Water Sensor Sinope Valve Yamaha TSX-N237, TSX-N237D     SEE MORE DRIVERS HERE >>    TIPS AND TRICKS ARE HERE TO STAY! You’re A Wizard, Harry!  Ok, maybe you’re not a Harry, but you are a wizard! Making smart homes is magical and some of you might already be familiar with this trick! But for those that aren’t, here is a tip for you!  Matthew Lowe from Walts sent this magical tip in. Thanks, Matthew!  “​​Use the LED Wizard to make backlighting on Control4 lighting more informational. We use a yellow backlight if the garage door is open. Red if the security system is armed. Green or blue can be normal states.” – Matthew DOWNLOAD THE STEP-BY-STEP GUIDE HERE >> WE WANT TO HEAR FROM YOU! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas LET US HIGHLIGHT YOUR WORK >>

Hey Smart Living Professionals! Tech Community is now available for everyone! We finally welcome our legacy snappers to the club! And to celebrate, we did a “Glow Up” on the newsletter! You’ll see different employees highlighted in each section below. We also chose a winner for the free pair of speakers Tech Community challenge. You’ll find a link to the DS2 webinar we hosted last week, and let’s not forget our trainer Jacob Whipple is moving on to Marketing, so wish him good luck! Seriously, blow up his inbox at jacob.whipple@snapone.com. Welcome, Welkom, Willkommen, Bienvenue, 欢迎  Ashley Kimsey Education Operations Specialist   OUR NON-C4 PEEPS ARE IN THE HOUSE! WELCOME!   Snappers are in da HOUZZZZ! Welcome legacy-non-c4-techs! Phewww, that was a mouthful. But you know what I mean! We’re excited to finally have everyone merged into one amazing community! Check it out!   TECH COMMUNITY >>   KNOWN ISSUES IN TECH COMMUNITY We have a special spot for known issues! Get familiar with all the pages in Tech Community! “Known Issues” is one of the tiles you can select to see what everyone is talking about. You’ll also see helpful Smart Skills and KB articles to point you in the right direction.  KNOWN ISSUES >> KNOWLEDGEBASE ARTICLES  New or updated articles! Configuring Auto Tracking in Luma 500/510 PTZ Cameras Running Internet Explorer in Microsoft Edge to Export Luma Recordings Configuring Luma Cameras to Program Motion Events in Control4  Configuring Luma Smart Motion Events in Control4  Obtaining App IDs for Creating Universal Mini-Drivers  Universal Mini-App Drivers  Automatic Update for the Jandy iAqualink Driver to Restore Functionality NEW STRONG VERSA MOUNTS FOR THE STRONG INSTALLER This new design is perfect for putting controllers behind TVs, how convenient! And you don’t need to be strong to install, just smart!  CHECK IT OUT HERE >>   AND THE WINNER IS TYLERDEPREY!!!  This past week we did a fun Tech Community Challenge asking partners to ask or answer questions in Tech Community and tag me, yours truly, to win! I’ll be doing giveaways all year long, so keep an eye on the Discussions tab—you never know when I’m feeling a little Oprah.  Congrats Tyler from Network Cabling Services, Inc! You’ve won a pair of Episode Signature 7 Series in-wall speakers! Look for an email from me shortly.  WEBINAR? OH I’M SORRY, I THOUGHT YOU SAID WINEBAR.   Speaking of winebars, Anyone miss Jacob yet? Education misses him. He’s moving on to yellow pastures in Marketing. JK, it’s all green and pretty over here. But if you miss him like we do, you can watch this very helpful webinar on how to properly install a DS2 Door Station. Also, thanks, Jacob, for being an incredible trainer all these years!! Good luck in Marketing—we know you’ll do amazing! Now, go to the room!! WATCH THE WINEBAR HERE >> CHECK OUT HOW TO PROPERLY INSTALL A DS2 >> SMART SKILLS Check out these new or well-seasoned helpful Smart Skills: Configuring an Auto Reboot of a WattBox Power Outlet Luma Surveillance Basics Invite Partners Into Your OvrC Setting Up a DS2 Door Station Aligning Contemporary Buttons and Faceplates Removing a Stuck or Broken Bottom Button from a Configurable Keypad Removing and Replacing Contemporary Buttons DRIVER CERTIFICATION We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers ViewSonic projector Serial LG July 2021 TVs Epson 2021 Projectors NTI HDMI Matrix Switch SEE MORE DRIVERS HERE >>   TIPS AND TRICKS ARE HERE TO STAY! I’m sure we all know someone who is hard of hearing or deaf, and this, my friends, is a great-galloping-Gallaudet tip to have up your sleeve! Thanks to Evan Stinson from Listen Up in Denver, Colorado! “For hard-of-hearing or deaf clients, use Snapshot to save the current status of lights, then flash the lights on & off, then return to the previous status. Going further, use conditionals to not flash the bedroom lights from 10 pm – 6 am.” – Evan Stinson   DOWNLOAD THE STEP-BY-STEP GUIDE HERE >> WE WANT TO HEAR FROM YOU! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! LET US HIGHLIGHT YOUR WORK >>

Disclaimer: I can’t have anyone getting hurt, so if you have an HVAC system running, please don’t try to actually catch it. The only thing that needs getting hurt is your wallet from how fat it’s gonna get after this tip! We had a HUGE response to our tips and tricks last month, which I guess means we’ll do another one! Thanks to Dennis from Integrated Smart Technologies for his submission! Check it out below. We also have some new and updated KB articles, drivers, and some hot products headed your way.   No running necessary… Ashley Kimsey Education Operations Specialist   Have you ever wondered how long your HVAC system runs during the day? Or how many hours your kids watch TV after school? The possibilities are endless with this great tip from Dennis! You da best! Thanks for this one. “In the example below, we’re tracking how many minutes our HVAC system runs each day (for both heating and cooling), and getting a notification each night, letting us know how long it’s run for. This same programming concept could easily be adapted to show how long a TV has been on, or a door opened, or you could track pool pump run times, etc. – anything that doesn’t already have a native timer built into the driver…you get the idea…” — Dennis Warzun     DOWNLOAD THE STEP-BY-STEP GUIDE HERE >>   THE 8-OUTLET WATTBOX IS OUT OF THE BOX! Say that 10 times fast. Or don’t, we don’t need people thinking you’re having a stroke.  CHECK IT OUT HERE>> SOME NEW MINI DRIVERS ARE HERE TO STAY Including increased compatibility with Samsung TVs. 2021 and later models only.  CHECK THEM OUT HERE >> LONG-DISTANCE RELATIONSHIPS ARE NEVER EASY But these long-distance 8K HDMI cables should help! TAKE A LOOK HERE  >> R.I.P DEALER FORUM…YOU WILL NOT BE MISSED  Matt Sand wants you all to know the Control4 Dealer Forum (forums.control4.com) has shut down as of 2021-06-29 because of a lack of modern security. We know how many dealers love the forums. A new partner forum has been created in the Tech Community (tech.control4.com) under “Discussions.” KNOWLEDGEBASE ARTICLES  New or updated articles! How to Factory Default an OvrC Pro Hub Binary MoIP Video Wall Setup in Composer       ARE YOU A NEWBIE TO CONTROL4?  Don’t be shy! We now offer a five-day class for those who are brand new to Control4. It’s not a class we offer often, so if you or someone you know could use some extra help getting familiarized with Control4, this class might be just what you need. Email us for more information at education@control4.com.  GET AUTOMATION PROGRAMMER CERTIFIED >> WE’VE MISSED YOU! Classes are mostly in person again! We’ll still offer virtual classes, but they won’t be every week anymore. Please check out all of our classes below! EDUCATION CLASSES >> SMART SKILLS Check out these new Smart Skills: Configuring the Fireplace Experience Driver Configuring the Flame Experience Driver Configuring the Fountain Experience Driver Configuring the Hot Water Heater Experience Driver Configuring the Pump Experience Driver   DRIVER CERTIFICATION We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers: Pioneer Sony 2021  Onkyo / Integra Dnake- Door Station: 280SD-C12 Impact Lighting/ Epic Sky SEE MORE DRIVERS HERE >> WE WANT TO HEAR FROM YOU! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! LET US HIGHLIGHT YOUR WORK >>

Hey Smart Home Professionals!  Now that it’s June, SOME of our Automation Programmer classes will now be offered in person. Make sure to check out the OvrC update below – I hear it helps with some third-party devices that are falling offline. And don’t forget to use the chat option when contacting Tech Support! We also have a new section for you guys! TIPS and TRICKS for automation programming! Thanks everyone for submitting their favorite tips with me. You’ll get a nice, healthy dose of programming tips and tricks in the newsletters to come! Peace,  Ashley Kimsey Education Operations Specialist  TIPS AND TRICKS FOR PROGRAMMING Thanks to everyone who submitted their tips and tricks to me! I have enough content for the rest of the year. So let’s get crackin! I decided to go with Josh Schinke’s tip first! Josh is from Automation Arts, and he has a good one for all of you! “One of my favorite things to do that I see get missed a lot is when programming a media room tie the lights into the programming. When the theater turns on have them dim, when you press pause have them brighten, play dims, and off brightens. Then after a few minutes once the room has been turned off and the lights are on have them turn off. Really basic but cool.” – Josh Schinke DOWNLOAD THE STEP-BY-STEP GUIDE HERE >> THE NEW OVRC UPDATE MIGHT BE WHAT YOU WERE WAITING FOR Do you have third-party products dropping offline? Here’s the new update and everything you need to know! THE BLOG POST ON THIS WONDERFUL UPDATE THAT I HAVEN’T READ YET BUT I’M SURE IT’S GOOD >> OVRC PRO APP RELEASE NOTES >> OVRC PRO HUB RELEASE NOTES >>   5.1 MINI AVR AND EPISODE CORE SPEAKERS HAVE LAUNCHED CHECK THEM OUT HERE >> OS 3.2.2 UPDATE OvrC Pro on Control4 controllers, Zigbee Health in Composer, AND MORE!   THE NEW OS 3.2.2 >>   KNOWLEDGEBASE ARTICLES  New and updated articles! Luma Surveillance SD Card Support RK-1 Using PPoE Unable to Load Websites After Firmware v2.0  Security Advisory – FragAttacks Vulnerability Tech Community Updates for 2021-05-18 Wi-Fi Best Practices   IN-PERSON AND VIRTUAL CLASSES ARE NOW IN SESSION Did you know we’ve opened back up in-person classes in the Education portal?! When you go to select a class session location and date, you’ll see it’ll say “In-Person” or “Virtual” right next to it. Make sure to check that before confirming your next session! If you get stuck, you can always shoot us an email at education@control4.com.    GET AP CERTIFIED >> SMART SKILLS Check out this new Smart Skill: Sending Emails with Snapshots from the DS2 Door Station Subtitles (English, French, German, Spanish, Portuguese, Russian, and Chinese) added to: Adding a Subwoofer to a Zone on a Triad Audio Matrix Switch Adding Preferred Cable/Satellite Stations to the Channels Menu Adjusting Input Volume for Different Sources on the Triad Audio Matrix Switch Preventing Excessive Volume When Controlling the Master Volume Programming a Camera to Display on a Navigator Programming a Keypad Button to Play a Streaming Station Reverting a Project from OS 3 to OS 2.X Using Device Image     Updater v2 Setting Customer Images as Room Wallpapers Using the UI Configuration Agent Streaming High-Resolution Audio with MQA Technology DRIVER CERTIFICATION We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers Samsung 2021 UK models Samsung 2021 Canada models LG 2021 TVs Panasonic 2021 TVs D&M Group 7 D&M Group 8 Yamaha RX-A8A SEE MORE DRIVERS HERE >> WE WANT TO HEAR FROM YOU! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! LET US HIGHLIGHT YOUR WORK >>

MAY Smart Home Professionals! Fun fact: In the U.S., the month of May is officially celebrated as “Zombie Awareness Month.” Hear that, Jacob Whipple? “If we had a zombie apocalypse, he’d be the guy to keep us all alive.” He’d also say, “Go to the room!” Anyway! Check out Tech Community for new KB articles, updates, and how to properly install a DS2.  Stay May, Ashley Kimsey Education Operations Specialist

“MAY” I ASK YOU FOR A FAVOR?? I need some help and I’m asking you! Yeah, you! I need your FAVORITE tips or tricks to programming in Composer Pro. Send them to meeeee! I want to highlight you and your dealership! And I’ll even throw a little free swag your way if you’re chosen! Please click on the link below to share your tip or cool trick to programming. EVEN IF YOU THINK IT’S BASIC! I wanna know! OK. I’m done here. I’ll see you on the other side. Seriously. Click the link below. K, bye.     I WILL COME TO YOUR RESCUE ASHLEY!!

MAY-BE EAT SOME ICE CREAM AND SEE HOW TO PROPERLY SET UP A DS2  We still get a lot of calls on how to properly set up a DS2. 99% of the time, they’re set up wrong, so we decided to highlight this one for ya with some helpful Knowledgebase articles. Take a look! And eat some ice cream—you deserve it! How to Change the HTTP API Password on the Control4 DS2 Door Station  Factory Restore of DS2 Door Station after Driver v246 Resets HTTP API Credentials to Default LEARN MORE HERE  TECH COMMUNITY UPDATES TO DISPLAY IN MAY  Did you know that we have a tile on the main page of Tech Community where you can find all the updates on KB articles and Smart Skills? If you ever need a quick glance, check it out here! Thanks, Mike Sawyer, for adding these each week!  TECH COMMUNITY    KNOWLEDGEBASE ARTICLES IN MAY! List of Zigbee Documentation and Videos Luma Surveillance SD Card Support  Recovering an Araknis Router from Failsafe Mode  Recovering an Araknis Switch from Failsafe Mode  Recovering an Araknis x00 Series Access Point from Failsafe Mode  Recovering an Araknis x10 Series Access Point from Failsafe Mode  Tech Community Updates for 2021-04-06 Tech Community Updates for 2021-04-13 Tech Community Updates for 2021-04-19 Tech Community Updates for 2021-04-27 Triad PAMP8 8-Zone Power Amplifiers Loss of Audio  Control4 Centralized Lighting Articles, Videos, and Documentation

BRACE YOURSELVES, WE’RE MAY-KING CHANGES  You’ll notice some changes before entering the Tech Community. This is a patch that allows Legacy SnapAV dealers to start visiting Tech Community. It will remain until our portals merge. Once the portals have merged, this page will go away.    If you’re coming from the Control4 Dealer Portal, click Dealer Portal. If your logins are for the SnapAV web page, click SnapAV.com. Thanks for your patience as we work to bring you the best website ever! TECH COMMUNITY SMAY-RT SKILLS Check out these helpful Smart Skills: Calibrating a 4K Audio-Video Matrix Switch to Correctly Display Video Sources Configuring a Router Configuring a VLAN on a Router Configuring the Spotify Connect Driver Controlling Blinds & Shades with a Keypad Button Controlling QMotion Qadvanced Shades Creating and Programming Remote-Focused Buttons on a Neeo Remote Programming a Press-and-Hold on a Keypad Button Programming Lighting Scenes to Work on a Schedule Purchasing and Assigning a 4Sight License to a Customer Account Registering a Primary Controller Setting Up Google Assistant with Control4

DRIVER CERTIFICATION TEAMAY We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers: Sony 2021 TV Sony Projectors Converging Systems Updated Drivers SEE MORE DRIVERS HERE WE WANT TO HEAR FROMAY YOU! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! LET US HIGHLIGHT YOUR WORK

Hey Smart Home Professionals! We’re spring cleaning over here and couldn’t be more excited for the next few months. Our Tech Community is going global! That means everyone’s diving in! Hence, why we’re doing our spring cleaning—gotta make room for all of you! Check out a few drivers we’ve added, and don’t forget to update your Pandora driver!  Thanks! Ashley Kimsey Education Operations Specialist

DODGE, DUCK, DIP, AND DIVE INTO TECH COMMUNITY Alright, originally this header was just going to be “DIVE into Tech Community,” But, of course, the Dodgeball quote popped into my brain, so here we are. We’re getting more of our own C4 and Snap employees into Tech Community to support you all! We’re working on not just getting more Tech Support employees involved, but also more people from different departments to answer questions, relay feedback, and so on. Dive on in and we’ll see you in there!   DODGE, DUCK, DIP, AND DIVE RIGHT IN

THE NEW C4 DRIVER IS HERE! Check out the complete lineup of both Araknis and Pakedge OvrC-enabled managed switches. C4 Drivers now available for Araknis 210 & 310 Series switchesThis means we have a complete line of OvrC-enabled managed switches with advanced Control4 drivers with the Pakedge MS Series, Araknis 310 Series, and Araknis 210 Series switches LEARN MORE HERE   UPDATE YOUR PANDORA DRIVER! SERIOUSLY. DO IT.  We have recently received numerous reports of issues with the Control4 native Pandora streaming music driver. These issues could range from audio dropping out, to—in some rare cases—causing overall system instability. Recently, we released a new version of the Pandora driver (v818) to make improvements to the Pandora experience. We highly recommend updating to the new version of the driver. Results of testing and usage in the field have yielded positive results.   KNOWLEDGEBASE ARTICLES Ruckus APs – Low Throughput / Performance with Pakedge Switches (update) Setting Up Luma Cameras with Control4 (update) Tech Community Updates for 2021-03-29 (new)

LOOKING FOR ONE OF OUR AMAZING EXPERIENCE DRIVER BUTTONS? The words out: we sometimes add fun experience buttons for you in our newsletters. If you want to go back and look for them, all you have to do is DIVE into Tech Community and go to Tech Newsletter! TECH COMMUNITY  SMART SKILLS Check out these helpful Smart Skills: Updating Multiple Drivers at Once Using Manage Drivers in Composer Pro ​​Controlling Audio Video from a Keypad Configuring a Control4 4K Audio Video Matrix Switch in Composer Pro Configuring Multiple VLANS on a Managed Switch and Access Point Configuring the Mockupancy Experience Driver for Vacation Mode Configuring the Ceiling Fan Experience Driver Connecting a Lighting Scene to Buttons on Multiple Keypads Configuring Restrictions for When the Security Light Experience Driver Should Automatically Turn On a Light Enabling the Apple TV to Work with Your Control4 System Configuring the Relay Gate Controller Experience Driver as a Gate Sensor or for a Motorized Gate​​​​​​ Designing a 2.4 GHz Wireless Network ​​​​​​Integrating Generic Relay-controlled Blinds & Shades

DRIVER CERTIFICATION TEAM We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers: DoorBird D Series Door Station 1105 SEE MORE DRIVERS HERE  WE WANT TO HEAR FROM YOU! We want to hear more from you! If you have something you’d like to be highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! LET US HIGHLIGHT YOUR WORK

Hey Smart Home Lads and Lasses! Happy St. Patrick’s day, friends! Feeling lucky this month? You better, because we have some cool stuff in store for you like seven new Smart Skills!! You ask and you shall receive! Our Education team has been working around the clock to get you these helpful Smart Skills! Don’t thank me—just pinch my team. Especially Cameron Berrett. He deserves it! Irish I were a wee bit taller, Ashley Kimsey Education Operations Specialist

DON’T FORGET YOUR LUCKY CHARMS! Actually, we recently released Smart Home OS 3.2.1. Don’t forget to update! Also, shout out to Chris Alldredge in Education for these fun, awesome graphics! He’s the master behind them and he deserves a fun shoutout! Thanks, Chris! Control4 Interfaces Release Notes

I spoke to a few of my favorite tech support gurus, Carlos Cabriales and Ben Allen. I asked them what’s the number-one tech support call right now? Embernet upgrades and how to do them. Well, look no further, ‘cause we have an article for you! Thanks to Nicholas Isola in Tech Support, we have this pretty, wee, helpful, step-by-step article. Thanks, Nick! Upgrading 1.7.4 Projects: Step by Step   We’ve released a lot of firmware and release updates. Please don’t wait—update! Pakedge MS Series switches firmware release v1.01.0 The first MS Series firmware release since launch last summer, v1.01.0 includes several UI enhancements, bug fixes, and feature improvements, including: •New fully supported Control4 driver •PoE bootup delay timer addition  •11 new advanced features added to the web GUI •Added info icons throughout the web GUI for detailed setting instructions SEE RELEASE NOTES WattBox 150/250 IPW firmware release v2.0.1.4 This firmware update includes several bug fixes and improvements, including: •New control system API available via SSH •Added HTTPS support •Fixed bug causing control system API to fail and not rebind to the port •Enhanced the web server to account for multi-connection browsers that may cause the local UI to not load Important Update Instructions: Units on firmware below 1.2.0.6 must first update to 1.2.0.6 before updating to 2.0.1.4. This two-step firmware update process is handled within OvrC.                         SEE RELEASE NOTES EPISODE RESPONSE AMP Just a heads up! Before you update this one make sure you reboot the device. Check out the release notes for more important information.  Find the release notes on the product pages in both portals! KNOWLEDGEBASE ARTICLES   Integrating OvrC with a Corporate Network Araknis Networks Crestron NVX Setup. Previously just a tech bulletin on the SnapAV site. Important information about NVIDIA SHIELD driver. Considerations when setting up the NVIDIA SHIELD driver.

KEEP CALM AND SHAMROCK ON! Did you know there’s a Technician Success Team here at Control4/SnapAV?! And the coolest part, I’m part of it! We’ve got Dan, Mike, Torrence, Ed, and our fearless leader John! Our team has been popping KB articles out like clovers on a spring morning! Tech Community Updates Ever wonder what new KB articles, Smart Skills, or product documentation was recently updated? Wonder no more! We’re publishing a new KB article each week that lists new & updated documentation, videos, KB articles, & more. To find them, just log in to Tech Community and search for “Tech Community Updates.” It’s so easy, even Cameron Berrett can do it. Tech Community SMART SKILLS Check out these helpful Smart Skills: Creating a Privacy Mask for Chime Video Doorbell Fix Missing Locations in OvrC’s MapInvite Partners into Your OvrC Playing a Doorbell Sound through Speakers when the Chime Video Doorbell Is Pressed Using the Source for Volume Control with an Episode Hybrid Amplifier Viewing the 7-Day Forecast and Other Internet Images on a Control4 Interface Viewing Traffic and Other Public Cameras through a Control4 Interface

DRIVER CERTIFICATION TEAM We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.   New drivers: BeoVision Harmony 88​​​​​​ D&M DT Studio 3D Mini Axxess Motion Sensor Black Nova Somfy Tahoma Hub LG Projector HU810P Steinway Lyngdorf P100 Steinway Lyngdorf P300 Steinway Lyngdorf Head Unit Processor Lyngdorf MP-60 Lyngdorf TDAI-3400 Lutron- LEAP Processor Driver for RA2 Select and Caseta Linn DS Series Doorbird D Series Door Station Nvidia Shield IP SEE MORE DRIVERS HERE WE WANT TO HEAR FROM YOU! We want to hear more from you! If you have something you’d like to be highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! LET US HIGHLIGHT YOUR WORK