Category: technical-news

Hey, Smart Home Pros! Did you know that April means “to open” in Latin? It’s a perfect time to open up those brains and learn new things! We hope this newsletter serves you well and provides you with the resources you seek to succeed in this crazy, wonderful industry! Onward and Upward! John Staley Sr. Training Operations Manager Snap One Webinars We are serious about education at Snap One. Currently, we are providing weekly opportunities to learn about new products for both residential and commercial installations. You can monitor and register for these events by bookmarking https://snaponewebinars.com/. Keep an eye out for an upcoming webinar on Tech Community features you may not know about! My Neighbors Say It Sounds Good from Their House! Seriously. This little 2.1 soundbar/subwoofer combo rocks! Did you know the subwoofer comes pre-paired with the soundbar from the factory? It also has preset EQ settings like night mode for you night owls. It’s all about the install, ya’ll!  Learn More  Updated PCNA Course (of course, ’cause that’s what we do!) We added more navigation options to each course menu based on your feedback. This makes it easier to navigate the specific topics you want to review. We also added text to the previous and next buttons at the bottom of the course window for easier navigation. Finally, we removed the Pakedge equipment option since we announced the end-of-life of Pakedge wireless access points. For more information, check out the PCNA 2022 Update FAQ. Knowledgebase New or updated articles: Known Issues: Repeater Mode Limitation on Araknis x00 Series AP Firmware v2.2.00 (new) Compatible Microphones for Luma x10 Series Cameras How to Fix MoIP Audio Dropouts on Pakedge MS Switches Josh.ai Articles, Videos, and Documentation (updated weekly webinar info) Card Access Button Sequences & LED Guide OS 3.3.0 Announcement Information  Control4 Music Services—Minimum OS Versions, Compatible Controllers, and Limitations (updated) C4-THERM: Setup with Z2IO or Z2C as temperature sensor Factory restore of DS2 doorstation after driver v246 resets HTTP API credentials to default (updated) The man who loves our Smart Skills! Quick shout out to John Martin with Valdez Audio Video, who attended a recent training. He thinks he has completed most of our Smart Skills and loves our articles! Now that is dedication to the craft! We’ll keep adding more (see below) to keep him on his toes. Challenge accepted, anyone… anyone? Smart Skills Check out these new or updated Smart Skills that are now in our Tech Community: Ping Test OvrC Pro Devices for Realtime Connection Status (new) Ordering a Custom Sound Bar Through the Dealer Portal Port Forwarding a Device for External Access Terminating Shielded Category Cable Wiring Garden Array Satellite Speakers to a 70-volt Amplifier Wiring Garden Array Subwoofers to a Standard Amplifier Making a DHCP Reservation on the Pakedge RT-3100 Router Mounting the WA-2200 Outdoor Wireless Access Point Optimizing Motion Detection on a Pakedge Camera Optimizing Wi-Fi on a Wireless Access Point Physically Adjusting the Image View on a Pakedge Dome Camera Planning Power over Ethernet (PoE) Usage for Pakedge Cameras Restarting an Unresponsive Device Automatically Using a PowerPak PDU Scheduling an Outlet to Power-cycle a Device Using a Pakedge PDU Selecting the Best Control4 Driver for Your Pakedge Camera Setting DHCP Reservations on a Pakedge Router Setting Up a Single Wireless Access Point (WAP) Network Using a Router DHCP Lease Table to Discover and Configure a Pakedge Camera Selecting Access Point Placement using a Wireless Controller Keep Critical Information Handy Using OvrC Notes Configuring UI Status Key Buttons for Use in House Modes (new) Configuring UI Key Status Buttons for Use in Home Offices (new) Using Boolean Variables to Create House Modes (new) Locking Multiple Locks at the Same Time Using the Door Lock Consolidator Driver (new) Making Personalized Programming Available to Customers Using When >> Then (new) Locking a Touchscreen to a Specific Experience Organizing the Navigator Icons Preventing Speaker Damage by Setting a Maximum Volume on the Triad Audio Matrix Switch Removing a Z-Wave Device from Your Project Restoring a 4K Audio Video Matrix Switch to Factory Defaults Retrofitting a Control4 Thermostat Scanning an External Storage Device to Add Audio Files to a Playlist Setting a Default Volume Level for a Room Setting Dimmer Properties for Precise Control from Buttons and Navigator Setting Navigator to Return to the Home Page Setting Pandora Feedback from a System Remote Shutting Off a Fireplace with a Timer Simplifying Blinds & Shades Using Blind Groups Streaming Amazon Music Natively through Control4 Streaming iHeartRadio Natively through Control4 Streaming SiriusXM Natively through Control4 Updating the Firmware on a 4K Audio Video Matrix Switch Using a Pop-Up to Lock a Touchscreen Using Custom Photos for a Screen Saver Using Dynamic DNS to Handle Disruptive IP Address Changes at Customer Sites Using Keypad Buttons to Control Lighting Scenes Using the Controller Migration Wizard Using the Customer Portal to Register a Controller Ventilating a Room with the Extract Fan Timer Driver Rapidly Setting up Multiple Pakedge Cameras on a Control4 System Installing the Roku Player Driver Selecting the Correct Back Box for Square Form Lighting v.2  Drivers We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or updated drivers: Optoma ZW350 Projector Marantz MODEL 40n Tyba Home Turn 2 McIntosh MX100 Panasonic 2022 TVs Denon PMA-900HNE EU Denon PMA-900HNE See More Drivers Here   Tips and Tricks Does your customer want a video distribution system but doesn’t have a control system? Enable the Client Control app for their Binary MoIP system for them! Find out how here. Time to Share Your Tips and Tricks! I can’t believe we’ve run out of Tips and Tricks already! We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Caring: Submit Your Tip Here!

Hey, Smart Home Pros! It’s International Women’s Month, and there are many incredibly successful women in this industry, so of course, we need a shoutout! Where are my ladies at? This month we are highlighting some of the amazing women who work at Snap One with our fun newsletter caricatures. Plus, we’re showcasing lots of new Smart Skills, updated KB articles, and the new OvrC migration tool! Girl Power! Ashley Kimsey Education Operations Specialist The Women at Snap One I know this is an all-technical newsletter, but I wanted to highlight some peeps from our company doing amazing things! We’ve got Margie Meyers, our Principal Product Manager, who’s working on some really cool projects you’ll see soon, and Dawn Boland, fearless Senior VP of Services & Support, who leads the teams that take top honors every year! Snap One is proud to host an International Summit for all Women in Technology on International Women’s Day: March 8, 2022. Our first global session will include guest speaker Margie Meyers (Apple, Control4, Snap One), and the second session will feature Susan Cashen (TiVo, Control4, Tectonic Audio Labs). Both sessions will feature an HR perspective by Kathleen Creech (People Leader, Snap One), and a panel discussion with women panelists from CEDIA, Snap One leadership, and Dealership owners, with a Q&A session at the end. Details And Registration Clare recently released the new Clarevision V300 series Color At Night cameras that make seeing things in the dark a whole lot easier! Check It Out Here Knowledgebase Articles New or updated articles: How Do I Use the Control4 Interface 4Sight Product Updates Getting Started With OvrC Wi-Fi Management How to Configure a Guest Network using OvrC‘s Wi-Fi Management Enabling the Control4 App on the Apple Watch Josh.ai Articles, Videos, and Documentation Understanding Multicast & IGMP *Updated* DS2 Critical Driver Update Recording ClareVision Smart Events with a Luma x10 Series NVR Using ClareVision Motion Events in Control4 Woman’s Experience Taking One of Our Classes “In my experience, there is so much logic that comes into play with Control4 programming that can easily be over complicated. This course helped establish clear distinctions to keep us on the straight track that helped us make more intelligent decisions to program smarter, not harder—with both the technician and end-user in mind. 😉 I thoroughly enjoyed this class, and I look forward to my next class to get my lighting certification. As a woman in the field, thank you for the positive energy and inspiration.”   —Kim V Announcing Our Very First Women-Only Automation Programmer Class Supporting incredible women and diversity within our industry is an important initiative at Snap One. To help these efforts, we are holding our very first women-only Virtual Automation Programmer course on March 28-April 1, 2022. This course will be five full days of intensive Composer Pro training. It will cover the same topics as our regular Automation Programmer course with added voices of other women in the industry with informative lunch and learns. These will be led by one of our female instructors. If you or someone you know would like to join this course, please reach out to andrea.kuramitsu@snapone.com. This course is limited to 15 participants, so register soon. Smart Skills Check out these new or updated Smart Skills: Programming the Navigation Agent Connecting a Keypad Button to Function as a Three-Way Light Creating a Custom Button Menu for the Control4 Interface Executing Text Announcements on a Touchscreen Connecting and Programming Using the Room Control Driver Creating a Television IR Driver Using the Driver Wizard Setting Up and Monitoring Customer Service Tiers Using OvrC Using OvrC to Access a Device Interface Quickly Setting up Multiple Access Points Using Wi-Fi Management in OvrC Using the Source for Volume Control with an Episode Hybrid Amplifier Drivers We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or updated drivers: Samsung TV v32 – improved mini app control ClareVision Plus (CVP) updated video doorbell driver KNX Universal Thermostat: New models and improvements Yamaha MTX drivers ClareOne updated driver for security panel Coretronic- Optoma Projector And tons of universal mini drivers! See More Drivers Here   Tips and Tricks Looking to impress your customers with a wake-up routine that includes an audio playlist that is automatically updated every day and easy to launch? Spotify’s Daily Drive playlist can be saved as a preset and then played by button press. Read our Tips and Tricks to find out how! Time To Spruce Things Up I can’t believe we’ve run out of Tips and Tricks already! We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Submit Your Tips Here

Hey, Smart Home Pros! Smart Skills are in the air—I mean love! Love is in the air! But so are new Smart Skills, so have a look below! Also, we need to have “the talk”… Ruh roh! The talk about making sure your networking skills are on point. We’ve done some research and having a solid network could save you a call to tech support. Not that tech support doesn’t love hearing from you, but we thought the Network Best Practices guide would be a lovely way of saying, “We love you guys!” Happy Valentine’s Day! Ashley Kimsey Education Operations Specialist The First Authorized Education Center- Delta Smart! Argentina is on the map with our first distributor to complete the Authorized Education Center. This amazing distributor is now teaching classes with our approved curriculum, instruction methods, one-on-one mentoring with our Education team, and so much more. Congratulations Delta Smart! Weekly Webinar Series from The One and Only Who knows Gary Usher? If you don’t know him, you will when you register for one of his weekly webinars! Every Wednesday, Gary hosts the “Weekly Webinar Series.” Gary has been running these for two years now. These webinars focus on Snap One products as well as integrations with third-party products. Register Here  Knowledgebase Articles New or updated articles: DS2 Critical Driver Update  Google Nest Driver v23 Requires Customer Action  How to Reset a Luma NVR/DVR Password and Security Questions Control4 Lighting Compatibility and Testing  Intercom Issues using Luxul Wi-Fi  Luma VMS Software Guides and Downloads  Episode Response Amplifiers Articles, Documentation, and Videos How to Configure a Guest Network using OvrC‘s Wi-Fi Management Control4 Chime Video Doorbell Articles, Videos, and Documentation Lighting Load Compatibility Test Procedure  The New OS3 Programming Environment – New Features – Tips and Tricks! Is Your Name Wi-Fi? Cause I’m Feeling a Connection The man, the myth, the legend! Oh wait, it’s just Edward from the Technician Success Team. He’s done amazing work on this new Networking Best Practice Guide with links to other great sources of information, including a detailed Network Install Checklist! The checklist has everything you need to check off when installing a network.    Read It Here The Network Install Checklist While checking out the Networking Best Practice Guide, hopefully you scrolled to the bottom of the second page under Learn More to download the checklist. Edward spent a lot of time researching and talking to tech support and our network team to make sure you have the best checklist available. Print one for each job and save yourself some calls to Tech Support! Download Me Now HEART Skills Check out these new or updated Smart Skills: Checking a Device’s Wireless Strength Using OvrC Connecting a Keypad Button to Function as a Three Way Light Connecting and Programming Using the Room Control Driver Creating a Custom Button Menu for the Control4 Interface Creating Users and Assigning Composer Licenses Executing Text Announcements on a Touch Screen Programming the Navigation Agent Scheduling WattBox Outlet Maintenance Events Scheduling WattBox Outlet Power Events Setting Up and Monitoring Customer Service Tiers Using OvrC Using OvrC to Access a Device Interface   Drivers We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or updated drivers: Black Nova – new driver for Thermostat Logic Tyba Home Turn 2 JVC Projectors Fluidra – Fabtronics connect my pool  See More Drivers Here  Hey! Watch This! Once upon a time, Brady Norman, one of our Software Development Engineers, decided to tinker with his Apple Watch after work. He ended up making some good headway… and now here we are: favorited rooms, devices, and media are now all accessible on the Watch app! The End! Thanks, Brady, for making this happen! Learn More Here’s a Tip for You from Mitch at Greenfield Solutions Mitch used the Room control Driver and the UI Configuration agent.  “The basic premise is when the room enters listen mode, use the UI Configuration agent to change the screensaver. When the room exits listen mode, change the screensaver back. You have to do this for each room’s enter/exit listen, and then you pick the screen you want to customize.” —Mitch Greenfield Download The Step-By-Step Guide Here Time To Spruce Things Up; Send Me Your Tips and Tricks! I can’t believe we’ve run out of Tips and Tricks already! We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Caring: Submit Your Tips Here

Happy New Year, Smart Home Pros! Check out the new Micro-Certifications we have for you; they’re fun! We also have new Smart Skills and we’re talking about our Authorized Education Center program below. Lots of exciting opportunities coming your way in 2022! Get Ready! New Year, Who Dis? Ashley Kimsey Education Operations Specialist   “Snap One: What May Be Its Greatest Invention Yet” Ted Green, a writer for Strata-gee.com, wrote a great article on Snap One’s approach to Education. Check out what the Education Team has been up to and what the future holds for our technicians! Read It Here Light It Up with Lighting Compatibility Do you ever wonder whether the light fixtures or bulbs to be used in your customer’s new house are going to work well with a Control4 dimmer? Let us help you. We have a list of compatible lighting on Tech Community here. But what if your gear isn’t listed? Let us know! We’ll happily test the fixtures and bulbs you want, and provide a compatibility report to show which dimmers work best and how to configure them for optimal dimming. Send your request for lighting compatibility testing to lightingcompatibility@control4.com  Knowledgebase Articles New or updated articles: MultiDisplay Manager Best Practices The Authorized Education Center The Snap One AEC Program helps distributors to deliver Control4’s quality education to technicians all over the world using our curriculum materials, hands-on learning methods, and certification exams. If you’re not an AEC yet, git ’er done! Learn More Here The Luma Surveillance Micro-Certification This new fabulous course introduces technicians to Luma Surveillance – covering surveillance cable, recorder configuration, camera installation, motion detection, and setting up secure remote access.  Enroll Now Take the New Centralized Lighting Micro-Certification We’re getting a lot of calls around centralized lighting, so you know what might help? This Micro-Certification Course! Like it, love it, tag it… or how about you just take the dang thing? You could have a shiny new Micro-Certification in under three hours Enroll Now Smart Skills Check out these new or updated Smart Skills: Configuring the Security Light Driver Connecting a Wi-Fi WattBox to a Wireless Network Enabling the MoIP Client Control App Using the Voice Scene Driver to Create Custom Voice Commands Drivers We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or updated drivers: KNX Universal Thermostat: Humidity Jandy iAqualink v23 – maintenance release improvements See More Drivers Here Time To Spruce Things Up; Send Me Your Tips and Tricks!I can’t believe we’ve run out of Tips and Tricks already! We’d love to keep this section going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Caring: Submit Your Tip Here   Be Our Next Highlight! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! Let Us Highlight Your Work

Happy Holidays, Smart Home Pros! We’re pretty excited over here—our PCNA course won Best Training Programme at the CEDIA EMEA Awards! Kudos to the team for making an amazing course!  In this month’s newsletter, we have updated Smart Skills, KB articles, and more. Check it out! Rebel without a Claus, Ashley Kimsey Education Operations Specialist

PCNA Won Best Training Programme at CEDIA EMEA We were honoured to be awarded ‘Best Training Programme’ for our Professional Certified Network Administrator course at the CEDIA EMEA Awards. Congratulations to all the winners and finalists!   Check It Out Here

We Carol-Lot About You, So Here’s a Fun OvrC Programming Tip! Need some help with the Christmas lights this year?! Of course you do! We all need someone to get on the roof and to flip the light switch, so we know everything works! This one comes from our team here at Snap One! Thanks, Dan and Ed!  The Christmas Lights OVRC Programming Tip

What Do You Think Is Getting All These Rave Reviews? “Bless you and your family for the sweet, sweet sacrifices you made to create and produce this beautiful, wonderful, useful document. Cameron is forever in your debt.” “Personally, I love this stuff. Gives me summary listing (WITH LINKS, yah) of latest Docs, etc.” “This is excellent information. Thanks for putting it together.” “I still love this, thank you very much.” “Thanks for these updates, they are super helpful for the sales team.” “This is great. Is this a new weekly occurrence?” “Really good info. Thanks for making it available.” Pretty good reviews, right? Follow along to see why! Click the mail icon and select Every Post. You can thank me later. Check Out What’s Getting All The Rave Reviews Here

Knowledgebase ArticlesNew or updated articles:  Pulse-Eight Articles and Documentation How to Remotely Access a Visualint Line NVR Compatible M icrophones for Luma x10 Series Cameras

Time To Spruce Things Up; Send Me Your Tips and Tricks! I can’t believe we’ve run out of Tips and Tricks already! We’d love to keep it going, so if you have a cool idea, whether it’s easy or advanced, send it our way! We’d love to highlight you and share your ideas with our awesome community of technicians! Sharing Is Caring

Smart SkillsCheck out these new updated Smart Skills:  Orienting the Control4 Chime Video Doorbell to Maximize Viewing Angles Configuring an Auto Reboot of a WattBox Power Outlet Organize Your Business with OvrC GroupsTerminating a Shielded Category CableUpdate Firmware Remotely with OvrC

We Want to Highlight You! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! Let Us Highlight Your Work

HAY Smart Home Pros! Black Friday is around the corner, so you know I’ll be getting my cardio in! We’re also feeling the giving vibes over here and want to make sure you feel the love with the new unified iOS app, with Intercom Anywhere finally built in! Say Whaaaat?! We also have some helpful Smart Skills and KB’s in store for you. Also, check out the Automation section for some extra tips to make your lives a little bit easier!  November me, Ashley Kimsey Education Operations Specialist   Feast Your Eyes On The New C4 iOS App The iOS Control4 App can be updated to v.321.40, which includes intercom functionality! You Autumn Check It Out Here There’s Nothing Corny About The New Episode Terrain Hardscape Subwoofer The Hardscape model complements the existing underground subwoofer kit, giving you more choice when delivering incredible outdoor audio—particularly projects where burying a subwoofer isn’t possible. Learn More Here  It Doesn’t Get Butter Than The New Episode WAKE Amp The Episode WAKE Amp connects your customer’s smart voice assistant to all their speakers throughout the home. Optimized for Alexa devices, WAKE Amp is a small amplifier that fits into a single gang electrical box. The amp provides hard buttons for direct control of your music and pairs to voice assistants using commercial-grade Bluetooth for a strong signal and enhanced range. Gobble Till You Wobble to Learn More Gravy Knowledgebase Articles New or updated articles: Overlapping Subnets and IP Conflicts from WAN to LAN OvrC Articles, Videos, and Documentation  BakPak to OvrC Migration Articles and Smart Skills Identifying and Resolving a Double Nat DNS Troubleshooting Give ’em Pumpkin To Talk About Stay current on all the hot topics, issues, and new Smart Skills and KB’s in Tech Community Updates!  Tech Community Updates Double-Nat Got You All Natty? Check out this KB article on how to identify and resolve a double-NAT. Check it out Here  Smart Skills Check out these new or updated Smart Skills: Configuring a Managed Network Switch Configuring a Router Configuring a VLAN on a Router Configuring a Wireless Guest Network Configuring Credentials and Settings on the Pakedge RT-3100 Router   Don’t Leaf This Driver Hanging We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform. New or updated drivers: LG October Models See More Drivers Here   3 Tips When Using Composer This month we’re all about giving, so we wanted to give you three tips to help you in Composer! Two of the tips are submitted by Mark Feinberg from Home Theater Advisors! Thanks, Mark! Download the 3 Tips Here We Want To Highlight You! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers, to tips and tricks, to custom programming ideas! Let Us Highlight Your Work

Hey Smart Ghosts and Goblins! It’s my favorite time of year again! Pumpkins, candy, pumpkin spice lattes, and haunted houses – you know, the good stuff! But we also have some not-so-scary things in store for you. Check out the media extender IR integration picture guide from tech support, fun new smart skulls, and the new OvrC experience—it’ll have you turning notifications back on before you can say trick or treat! Your Basic Witch, Ashley Kimsey Education Operations Skeleton

Oh My Gourd! It’s The New OvrC Experience This new experience comes with a new notification engine, improved emails, additional actionable information, and more Creep it Out Here

Creepin’ It Real with the Snap One Status Report Every status you need to be aware of is right here. You can also subscribe and instantly know when there’s a service issue. The Snap One Status Report OS 3.2.3—It’s Alive! I Mean, Live! Some of the highlights include: – EQ controls for the user interface – Connections filters in Composer – Improved remote connections and driver searches – MultiDisplay Manager Public Beta  OS 3.2.3 Details Trick-or-Treat Yo’Self with this Media Extender IR Integration Royce Tyree in support wanted to make sure you had this helpful picture guide in your back pocket! Get Your Scare on with This Helpful Guide Dig Up These Little Monsters Nicholas Isola updated some universal mini drivers for you! He’s even updated some of the artwork; all you have to do is update the driver instead of replacing it! Download them now. – DirectTV Stream – Hulu Universal – DIRTVision – Sk Universal Dig Up More Universal Mini Drivers Here  Fang-tastic Knowledgebase Articles New or updated articles: Resolving OvrC Cloud Connectivity Issues Recovering a Luma Device from an IP Address ChangeHow to Reset a Luma NVR/DVR Password and Security Questions Troubleshooting Sonos Issues on Araknis Managed Switches Spanning Tree Protocol Guide (STP) for Araknis Networking Equipment

The Witching Hour Is Here There’s a centralized lighting firmware update available now. But first, you’ll want to read the KB article below to make sure you have no bone-chilling issues during the update.  Enter At Your Own Risk  Smart Skulls Check out these new or updated Smart Skulls! Adding and Configuring the MultiDisplay Manager Agent Configuring and Using Equalizer (EQ) Controls Monitoring Customers’ Networks Using Notifications in OvrC Creating a Smart Alarm Clock Using the Wake/Sleep Agent Using the Connections Filter in Composer Setting the Lighting Default Button Styles in Composer

Devilishly New and Updated Drivers We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers: Pulse-Eight: neo:X+ (Designed for BINARY Edition), neo: XMR (Designed for BINARY Edition), neo:XSR (Designed for BINARY Edition), neo:X+ Axxess Industries: Lamp Dimmer Telkonet: Thermostat Russound:MCA-88X, MCA-88, MCA-66, MBX-PRE (Zone Mode), MBX-AMP, MBX-PRE See More Drivers Here

The Perfect Potion For a Comfortable Home Do you have customers constantly changing their thermostat or calling you about it? Do you live in an area where the outdoor temps often change? I know I do! Living in Utah, you never know what you’re going to get! This super helpful weather tip comes from Tim Bruening of Rhudy’s Inc! Thanks, Tim! Download the Bloodcurdling Step-By-Step Guide Here If You Got It, Haunt It! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech – from cool new products and drivers to tips, tricks, and custom programming ideas! Let Us Highlight Your Spooky Work

Hey smart home pros! We’ve got new KB articles, new Smart Skills, and two new micro-certifications in store for you! There’s also a new Control4 Centralized Lighting firmware update you should be aware of.  We’ve also had a high number of support calls regarding the DS2, so this month’s newsletter features several resources that will help with your next DS2 install. Finally, if you answer the poll we’ve included, I’ll select a random winner to win a free 4Sight license! I love free stuff, Ashley Kimsey Education Operations Specialist   BITE-SIZED CERTIFICATIONS   These Micro-Certifications pack a HUGE punch and are an easy way to get technicians trained more quickly. We’re starting with two Micro-Certifications, but there’s more to come!    CENTRALIZED LIGHTING MICRO CERTIFICATION >> MEDIA OVER IP MICRO CERTIFICATION >> ABOUT TO INSTALL A DS2? CHECK THIS OUT RIGHT SHMEOW. DS2 issues are the NUMBER ONE call into tech support. We understand weird stuff happens, but make sure to view these helpful resources before your next install. It might just save you a phone call!   HOW TO PROPERLY INSTALL A DS2 >> WATCH THE DS2 WEBINAR HERE >>   Helpful KB Articles Regarding the DS2 How to Change the HTTP API Password on the Control4 DS2 Door Station Factory Restore of DS2 Door Station after Driver v246 Resets HTTP API Credentials to Default Required driver update for DS2 Snapshot Notification and History Support LET THERE BE LIGHT…ING UPDATES! Want to be able to order custom engraving for the new Contemporary Lighting buttons? Then you’re gonna wanna update Composer to the newest version of 3.2.2 (updated Aug. 30, 2021). Once you’ve updated, in jobs with Centralized Lighting perform and update to take advantage of firmware! It also includes several bug fixes. So, if you like bugs and hate cool new products that can be customized for your customers, then don’t get the update. DOWNLOAD THE NEW 3.2.2 >> GET DETAILS ABOUT 3.2.2 >> KNOWLEDGEBASE ARTICLES New or updated articles! Running Internet Explorer in Microsoft Edge to Troubleshoot Luma Issues Unregistered Multicast Traffic Behavior in Araknis Managed Switches (Global Setting) WattBox Firmware update 2.1.2.0 for 800 Series WattBox LG TV Network control setup DID YOU KNOW?  We have stores! Actual, physical stores you can order from, walk into, and pick things up at—they even have secure 24hr pick-up options! I’m all about that local shopping experience, and this is just too cool not to check out! Find out if there is a local branch is near you!  CLICK HERE THEN SCROLL TO THE BOTTOM Win a FREE 4Sight license! Answer this ONE QUESTION POLL and we’ll pick a random winner! SMART SKILLS Check out these helpful Smart Skills: Configuring Motion Detection on a Luma NVR Installing the Roku Driver Migrating BakPak Customers into OvrC Setting Up Intrusion Detection on a Luma NVR Setting the Ambient Light Sensing Feature for Lighting Devices and Keypads Setting Up Line Crossing on a Luma NVR DRIVER CERTIFICATION We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers LG TV 2021 Addition Models Sony Projectors Additional Models Sony TV 2021 Additional Models Samsung TV 2021 Additional Models Samsung TV 2021 US Additional Models SInope Water Sensor Sinope Valve Yamaha TSX-N237, TSX-N237D     SEE MORE DRIVERS HERE >>    TIPS AND TRICKS ARE HERE TO STAY! You’re A Wizard, Harry!  Ok, maybe you’re not a Harry, but you are a wizard! Making smart homes is magical and some of you might already be familiar with this trick! But for those that aren’t, here is a tip for you!  Matthew Lowe from Walts sent this magical tip in. Thanks, Matthew!  “​​Use the LED Wizard to make backlighting on Control4 lighting more informational. We use a yellow backlight if the garage door is open. Red if the security system is armed. Green or blue can be normal states.” – Matthew DOWNLOAD THE STEP-BY-STEP GUIDE HERE >> WE WANT TO HEAR FROM YOU! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas LET US HIGHLIGHT YOUR WORK >>

Hey Smart Living Professionals! Tech Community is now available for everyone! We finally welcome our legacy snappers to the club! And to celebrate, we did a “Glow Up” on the newsletter! You’ll see different employees highlighted in each section below. We also chose a winner for the free pair of speakers Tech Community challenge. You’ll find a link to the DS2 webinar we hosted last week, and let’s not forget our trainer Jacob Whipple is moving on to Marketing, so wish him good luck! Seriously, blow up his inbox at jacob.whipple@snapone.com. Welcome, Welkom, Willkommen, Bienvenue, 欢迎  Ashley Kimsey Education Operations Specialist   OUR NON-C4 PEEPS ARE IN THE HOUSE! WELCOME!   Snappers are in da HOUZZZZ! Welcome legacy-non-c4-techs! Phewww, that was a mouthful. But you know what I mean! We’re excited to finally have everyone merged into one amazing community! Check it out!   TECH COMMUNITY >>   KNOWN ISSUES IN TECH COMMUNITY We have a special spot for known issues! Get familiar with all the pages in Tech Community! “Known Issues” is one of the tiles you can select to see what everyone is talking about. You’ll also see helpful Smart Skills and KB articles to point you in the right direction.  KNOWN ISSUES >> KNOWLEDGEBASE ARTICLES  New or updated articles! Configuring Auto Tracking in Luma 500/510 PTZ Cameras Running Internet Explorer in Microsoft Edge to Export Luma Recordings Configuring Luma Cameras to Program Motion Events in Control4  Configuring Luma Smart Motion Events in Control4  Obtaining App IDs for Creating Universal Mini-Drivers  Universal Mini-App Drivers  Automatic Update for the Jandy iAqualink Driver to Restore Functionality NEW STRONG VERSA MOUNTS FOR THE STRONG INSTALLER This new design is perfect for putting controllers behind TVs, how convenient! And you don’t need to be strong to install, just smart!  CHECK IT OUT HERE >>   AND THE WINNER IS TYLERDEPREY!!!  This past week we did a fun Tech Community Challenge asking partners to ask or answer questions in Tech Community and tag me, yours truly, to win! I’ll be doing giveaways all year long, so keep an eye on the Discussions tab—you never know when I’m feeling a little Oprah.  Congrats Tyler from Network Cabling Services, Inc! You’ve won a pair of Episode Signature 7 Series in-wall speakers! Look for an email from me shortly.  WEBINAR? OH I’M SORRY, I THOUGHT YOU SAID WINEBAR.   Speaking of winebars, Anyone miss Jacob yet? Education misses him. He’s moving on to yellow pastures in Marketing. JK, it’s all green and pretty over here. But if you miss him like we do, you can watch this very helpful webinar on how to properly install a DS2 Door Station. Also, thanks, Jacob, for being an incredible trainer all these years!! Good luck in Marketing—we know you’ll do amazing! Now, go to the room!! WATCH THE WINEBAR HERE >> CHECK OUT HOW TO PROPERLY INSTALL A DS2 >> SMART SKILLS Check out these new or well-seasoned helpful Smart Skills: Configuring an Auto Reboot of a WattBox Power Outlet Luma Surveillance Basics Invite Partners Into Your OvrC Setting Up a DS2 Door Station Aligning Contemporary Buttons and Faceplates Removing a Stuck or Broken Bottom Button from a Configurable Keypad Removing and Replacing Contemporary Buttons DRIVER CERTIFICATION We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers ViewSonic projector Serial LG July 2021 TVs Epson 2021 Projectors NTI HDMI Matrix Switch SEE MORE DRIVERS HERE >>   TIPS AND TRICKS ARE HERE TO STAY! I’m sure we all know someone who is hard of hearing or deaf, and this, my friends, is a great-galloping-Gallaudet tip to have up your sleeve! Thanks to Evan Stinson from Listen Up in Denver, Colorado! “For hard-of-hearing or deaf clients, use Snapshot to save the current status of lights, then flash the lights on & off, then return to the previous status. Going further, use conditionals to not flash the bedroom lights from 10 pm – 6 am.” – Evan Stinson   DOWNLOAD THE STEP-BY-STEP GUIDE HERE >> WE WANT TO HEAR FROM YOU! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! LET US HIGHLIGHT YOUR WORK >>

Disclaimer: I can’t have anyone getting hurt, so if you have an HVAC system running, please don’t try to actually catch it. The only thing that needs getting hurt is your wallet from how fat it’s gonna get after this tip! We had a HUGE response to our tips and tricks last month, which I guess means we’ll do another one! Thanks to Dennis from Integrated Smart Technologies for his submission! Check it out below. We also have some new and updated KB articles, drivers, and some hot products headed your way.   No running necessary… Ashley Kimsey Education Operations Specialist   Have you ever wondered how long your HVAC system runs during the day? Or how many hours your kids watch TV after school? The possibilities are endless with this great tip from Dennis! You da best! Thanks for this one. “In the example below, we’re tracking how many minutes our HVAC system runs each day (for both heating and cooling), and getting a notification each night, letting us know how long it’s run for. This same programming concept could easily be adapted to show how long a TV has been on, or a door opened, or you could track pool pump run times, etc. – anything that doesn’t already have a native timer built into the driver…you get the idea…” — Dennis Warzun     DOWNLOAD THE STEP-BY-STEP GUIDE HERE >>   THE 8-OUTLET WATTBOX IS OUT OF THE BOX! Say that 10 times fast. Or don’t, we don’t need people thinking you’re having a stroke.  CHECK IT OUT HERE>> SOME NEW MINI DRIVERS ARE HERE TO STAY Including increased compatibility with Samsung TVs. 2021 and later models only.  CHECK THEM OUT HERE >> LONG-DISTANCE RELATIONSHIPS ARE NEVER EASY But these long-distance 8K HDMI cables should help! TAKE A LOOK HERE  >> R.I.P DEALER FORUM…YOU WILL NOT BE MISSED  Matt Sand wants you all to know the Control4 Dealer Forum (forums.control4.com) has shut down as of 2021-06-29 because of a lack of modern security. We know how many dealers love the forums. A new partner forum has been created in the Tech Community (tech.control4.com) under “Discussions.” KNOWLEDGEBASE ARTICLES  New or updated articles! How to Factory Default an OvrC Pro Hub Binary MoIP Video Wall Setup in Composer       ARE YOU A NEWBIE TO CONTROL4?  Don’t be shy! We now offer a five-day class for those who are brand new to Control4. It’s not a class we offer often, so if you or someone you know could use some extra help getting familiarized with Control4, this class might be just what you need. Email us for more information at education@control4.com.  GET AUTOMATION PROGRAMMER CERTIFIED >> WE’VE MISSED YOU! Classes are mostly in person again! We’ll still offer virtual classes, but they won’t be every week anymore. Please check out all of our classes below! EDUCATION CLASSES >> SMART SKILLS Check out these new Smart Skills: Configuring the Fireplace Experience Driver Configuring the Flame Experience Driver Configuring the Fountain Experience Driver Configuring the Hot Water Heater Experience Driver Configuring the Pump Experience Driver   DRIVER CERTIFICATION We work closely with device manufacturers to provide product drivers that interoperate seamlessly with the Control4 platform.  New or updated drivers: Pioneer Sony 2021  Onkyo / Integra Dnake- Door Station: 280SD-C12 Impact Lighting/ Epic Sky SEE MORE DRIVERS HERE >> WE WANT TO HEAR FROM YOU! We want to hear more from you! If you have something you’d like highlighted in our newsletter, click the link below and share it with us. It can be anything related to tech—from cool new products and drivers to tips and tricks and custom programming ideas! LET US HIGHLIGHT YOUR WORK >>